Luogo

Review summary

1. JR

   JoeR

   Nashville3 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time eating here! It’s a busy restaurant, but the staff is very welcoming and works well together to take care of their guests. We loved everything! We ordered the Fried Ricotta Balls, Duck Ragu, Short Rib, and a side of their amazing Polenta. Additionally, we wanted to try a new wine, and their wine steward was very knowledgeable, friendly, and patient. He helped us choose the perfect wine. We will definitely be returning and telling others about this place!
   

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2. OT

   OpenTable Diner VIP

   Miami1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Expected better. Food was ok the service was mediocre didn’t appreciate the condescending tone from the server
   

   LuogoResponded 2 days ago

   Hello, thank you for your feedback. I’m sorry to hear that your experience didn’t meet your expectations, particularly regarding the food and service. We strive for a welcoming atmosphere, and I apologize if the tone of our server was not up to par. Your comments will be taken into consideration as we continue to improve. We hope to have another chance to provide you with a better experience in the future. Best regards, Brandon Lucas, Manager - Luogo
   

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3. OT

   OpenTable Diner

   Washington DC1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food and service was outstanding. We sat in the way back but it was like having a private room. We did eat early though.
   

   LuogoResponded 2 days ago

   Hi, thank you for your great review! I’m thrilled to hear that you found the food and service outstanding. It’s wonderful that you enjoyed the feeling of a private room in the back. We appreciate your support and hope to welcome you back soon! All the best, Brandon Lucas, Manager - Luogo
   

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4. J

   Jonathan VIP

   New York City2 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   My fish was completely over cooked .... but the server was so cool I didn't want to say it to them
   

   LuogoResponded 3 days ago

   Hello Jonathan, thank you for your feedback. I'm sorry to hear that your fish was overcooked; that’s certainly not our standard. I appreciate you mentioning that your server was cool, and we encourage our guests to share any concerns so we can address them promptly. We hope to have another chance to impress you on your next visit! All the best, Brandon Lucas, Manager - Luogo
   

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5. A

   Avery

   Columbus3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Brought my dad and his business partners here for dinner. Our first time dining, the staff were accommodating with my adding people to my reservation which I appreciated. Food was delicious. We sat on the patio which was a bit noisy but that’s to be expected next time a busy road. They do not validate or discount parking. Our server was good but slow, he was not super attentive and took a long time to come get our dinner and our dessert orders. Can we start adding QR codes on menus to bring us to a pdf version of the menu in other languages? Some of my dad’s business partners are Spanish speaking and it was a bit more difficult for them to navigate the menu. Overall an enjoyable and delicious experience and will dine here again.
   

   LuogoResponded 2 days ago

   Avery, Thanks you for this 5 star review. I'm glad we were able to accommodate the addition of members to your party and that you found the food to be delicious. I apologize for any loud traffic driving by. Usually our spot on 12th is moderately quiet but there can be outliers from time to time. I'm sorry, we do not validate parking but all of our guests are welcome to the valet service we provide next door. I'm sorry that you found the service to be slow and I will be sure to address this with the team. We certainly take this feedback seriously to improve for all future guests. We will also take into consideration your suggestion about the QR codes. So glad that overall you found your experience to be enjoyable and we are excited for your return. Best, Brandon Lucas, Manager - Luogo
   

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6. OT

   OpenTable Diner

   Atlantic City1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 1

   It’s so loud during peak dining hour that you can’t talk to each other, let alone the staff. Something needs to be done to curtail the noise, seriously! We opted to dine inside thinking it would be quieter, but it was so loud inside. I was happy to see they were so busy though. I think this is the third restaurant in this space and they are definitely attracting more diners than their predecessors. Service and drinks were great! I wish I recalled our server’s name, she was a delight! On to the food. The olives that are on the table when you are seated are amazing! The Frito Misto appetizer was just okay and served with tartar sauce. The entrees were okay, but not yummy as described by our server. Everyone’s tastes are different, so you can’t fault someone for recommending something they like. I had the lobster/langoustine pasta. The pasta and sauce were tasty, but there was only one piece of lobster claw meat and the langoustine were very small and overcooked. It was only $42, so reasonably priced for what it was, but I’d rather pay $60 and get better quality/quanity. We also ordered the bucatini cauliflower dish. It was so small that it looked like an appetizer. It was tasty, but much spicier than advertised. It was also unseasoned and when we asked for salt to several employees, it took at least 10 minutes to get the salt at which point the pasta was cold. I’m not a chef and don’t understand the idea that a chef can season a dish and be offended if you want more salt. Put salt and pepper on the table or be more attentive to guests. The Branzino was fabulous, but there was so much celery and celery leaves on it which detracted from the dish. We love celery but this was over the top on celery. We asked for to go containers for two items. The person who delivered the bag to our table put the bag down in my face essentially. Very rude as there were only three of us. Seemed like they were rushing us out after spending almost $400.
   

   LuogoResponded 2 days ago

   Hello, thank you for sharing your thoughts. I’m sorry to hear it seems you didn’t enjoy much of your experience with us which is unusual to be honest. We're so grateful to be one of the busiest restaurants in town but we understand an energetic crowd is not for everyone. I will pass along your thanks to the front of the house team since we don't know who your server was. It's clear you have a discerning palate, and while we do our best to cater to everyone's tastes, I recognize that preferences can vary. Thank you for your suggestions regarding the menu and seasoning. We always strive to improve, and it’s clear you have thought deeply about your dinner experience and we hope you’ll give us another chance in the future. Best, Brandon Lucas, Manager - Luogo
   

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7. L

   Lisa

   New York City1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter Geoffrey was so informative and attentive.
   

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8. M

   Michelle

   New York City10 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I selected this restaurant because I have celiac disease and need to feel comfortable with a kitchen and staff's understanding of how to prepare food safely. This is especially important to me when I am travelling away from home. Luogo did not disappoint in the safety department but also in offering multiple options of all the courses (appetizer, entree, dessert) for someone like me. It was an absolute treat to be able to select foods I WANTED to eat, as opposed to having to choose foods that I COULD eat. The food was also incredibly delicious (my nonceliac husband can attest!) and the service top-notch. I wish I lived closer to enjoy Lougo again soon! Thank you for a fabulous last night in Nashville!
   

   LuogoResponded 3 days ago

   Hi Michelle, thank you so much for your thoughtful review! I'm thrilled to hear that Luogo met your needs for safe dining while also providing a variety of delicious options. It’s great to know you enjoyed both the food and the service, and that your husband did as well. We appreciate you sharing your experience, and we would love to welcome you back whenever you're in Nashville again. Best regards, Brandon Lucas, Manager - Luogo
   

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9. N

   Nicole VIP

   Phoenix63 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were outstanding. We tried many things and each one was better than the last.
   

   LuogoResponded 4 days ago

   Hi Nicole, thank you for your feedback! I’m glad to hear that you found the service perfect. I appreciate your comments regarding the water glasses and the presentation of the Italian sausage. We will definitely look into these aspects to enhance the overall dining experience. We hope to welcome you back soon! Best regards, Brandon Lucas, Manager - Luogo
   

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10. M

    Megan

    New Orleans2 reviews

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    10/10 no notes. The meatball is to die for. The duck ragu is one of the best pastas I’ve ever had. The staff takes amazing care of you. Would recommend to anyone in Nashville.
    

    LuogoResponded 4 days ago

    Hello Megan, thank you for the fantastic review! I'm thrilled to hear that you loved the meatball and duck ragu, and I appreciate your kind words about our staff. Your recommendation is truly valued, and we look forward to welcoming you back! Best, Brandon Lucas, Manager - Luogo
    

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