M Italian

Review summary

1. R

   Rob

   Cleveland

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Despite reservation had to wait over 25 minutes for a table.
   

   M ItalianResponded 1 day ago

   Thanks for the review, Rob. We're sorry to hear about your experience with the wait time at M Italian. We understand how frustrating it can be to wait for a table despite a reservation, and we apologize for any inconvenience it may have caused. We're glad to hear that you enjoyed the food and we'll definitely work on improving the service. We hope to have the opportunity to serve you again and provide a more enjoyable dining experience.
   

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2. C

   Carl

   Cleveland

   5 reviews

   4.0

   5 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Very cool restaurant. Food was good. Desserts were good. Drinks were good. Our part of four enjoyed our meals. Our main issue was that we booked a reservation, but we had to wait 30 minutes past our reservation for be seated. We booked glass blowing at The Glass Asylum next door for 2 hours after our dinner reservation, so being seated late made us late for that appointment. We thought booking 2 hours for dinner for 4 people would give us plenty of time, but not if we get seated 30 mins late.
   

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   M ItalianResponded 1 day ago

   Thanks for visiting us, Carl! We're thrilled to hear that you enjoyed the food and desserts at M Italian. We apologize for the delay you experienced, especially given your late reservation. We understand how this could have impacted your plans and we sincerely apologize for any inconvenience it caused. We appreciate your patience and understanding. We're committed to improving our service to ensure better timing and seating in the future. We hope to welcome you back soon for an even better experience. Best, The Management Team
   

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3. K

   Karen

   VIP

   Cleveland

   6 reviews

   5.0

   6 reviews

   Dined on 20 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The “M - Italian is one of my Favorite Restaurant in Chagrin Falls. Food, Service and Atmosphere is Fantastic !!
   

   M ItalianResponded 1 day ago

   Thanks for the review, Karen! We're thrilled to hear that M Italian is one of your favorite restaurants in Chagrin Falls. It's wonderful to know that you enjoyed our food, service, and atmosphere. We take pride in providing fantastic meals and a great dining experience. We appreciate your high ratings and look forward to serving you again soon!
   

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4. E

   Ellen

   Cleveland

   4 reviews

   5.0

   4 reviews

   Dined on 18 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Salads and Pizza is very good here. Atmosphere could be better. Just seems small and crowded. Front porch, even though it’s enclosed, just looks cold in February. Sat outside once and table and chairs were very flimsy. Rocking back and forth with the table so small that they couldn’t even fit the food on it without using the table across from us. This was the table for two. Never again for the outside spots.
   

   M ItalianResponded 1 day ago

   Thanks for the feedback, Ellen! We're thrilled to hear that you enjoyed our salads and pizza, and that you appreciated the atmosphere. We apologize if it felt a bit crowded and if the table- rocking experience was uncomfortable. Your comments are valuable and will be taken into account as we continuously strive to improve our guests' experiences. We hope to welcome you back to M Italian for a more comfortable dining experience in the future. Best, The Management Team
   

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5. F

   Frank

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is always wonderful and the service is great. Though a bit farther for us, it is always a treat to enjoy dinner here. Selections have something for anyone. Would highly recommend.
   

   M ItalianResponded 1 day ago

   Hello Frank, Thank you so much for your kind words and high ratings! We're thrilled to hear that you always enjoy your meals and the service at M Italian. We're always striving to provide a diverse menu that caters to everyone's tastes. Your recommendation means a lot to us. We look forward to serving you again soon. Best, The Management Team
   

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6. L

   LENA

   Cleveland

   1 review

   2.0

   1 review

   Dined on 15 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   I had reservations & I understood there may be a wait time because it was Valentine's Day but we were actually sat on time. The issue was when the waitress walked up and said follow me she took us outside to this other building and sat us down. We made reservations to be able to sit and enjoy the complete ambiance of the restaurant. This room was so packed together we were literally on top of the couple next to us. A candle with no more wax was on the table, no music, no TVs nothing it literally looked like a warehouse. Then a waitress comes up introduced herself and out of no where another waitress walks up and starts telling her off for taking her table. Then they get their situation together asks would we like bread we said yes. She's comes back 10 mins later I'm sorry we're out of bread for the night. I say can we just order salads and our food. Salads came they were good. Then maybe 20 mins later our food comes. I order chicken Parmesan and my chicken was burnt. I tried to push through but i couldn't. My date order chicken Marsala and never in my life have I seen a piece of chicken with literally a glob of dark brown I want to say gravy just plopped on top. We both tried to just eat because it was late and we were hungry but neither of us could take it anymore we asked for the check paid and left. The only part of the experience that was very nice and pleasing was the Valet attendees. They were very nice & welcoming and we all even had a good laugh while waiting on our car. They were the only great part of the night.
   

   M ItalianResponded 1 day ago

   Thanks for visiting us, LENA. We're truly sorry to hear about your experience at M Italian on Valentine's Day. We understand that the seating arrangement and delay in service you experienced were not up to our usual standards. We appreciate your patience and understanding, as we work to improve our service. We're glad to hear that you had a good laugh with the valet attendants. We hope you'll give us another chance to provide a better experience. Best regards, M Italian Management Team
   

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7. J

   Justin

   Unspecified

   1 review

   5.0

   1 review

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Server was amazing, food delicious, atmosphere great also! A bit cold but it wasn’t too bad
   

   M ItalianResponded on 16 February 2025

   Thanks for the review, Justin! We're thrilled to hear that you enjoyed your experience at M Italian. It's great to know that our food and atmosphere met your expectations. We apologize if the temperature was a bit low during your visit. We appreciate your feedback and will certainly keep it in mind as we strive to create a perfect dining atmosphere for all our guests. Looking forward to your next visit!
   

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8. D

   Devan

   Greater Boston

   1 review

   2.0

   1 review

   Dined on 15 February 2025

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 1

   Unfortunately I believe they were overbooked and we were placed in a banquet room for our dinner. Staff appeared frustrated and stressed, I do think things could have been handled better by the hosts not much interaction with guests. Not the vibe we had been looking for on Valentine’s Day. We’ve been here before so will probably return when it’s not a holiday.
   

   M ItalianResponded 1 day ago

   Hello Devan, Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience at M Italian on Valentine's Day. We understand how important a pleasant dining atmosphere is and we apologize if you felt rushed or neglected. We strive to provide a welcoming environment for all our guests and it's clear we fell short in your case. We appreciate your patience and understanding, and we're glad to hear that you've returned when it's not a holiday. We hope to have the chance to welcome you back for a more positive experience in the future. Best regards, The Management Team
   

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9. K

   Kevin

   Washington DC

   5 reviews

   5.0

   5 reviews

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding food and service!! Great price and outstanding value
   

   M ItalianResponded on 16 February 2025

   Hello Kevin, We're thrilled to hear that you enjoyed your dining experience at M Italian! It's wonderful to know that our food and service lived up to your expectations. We always strive to provide our guests with an outstanding value, and your feedback is a testament to that. We look forward to welcoming you back soon for another great experience. Thank you for your kind words and high ratings! Best Regards, The Management Team
   

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10. J

    Joyce

    Cleveland

    1 review

    5.0

    1 review

    Dined on 14 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent experience, our server Carolyn D was amazing and the food came out hot and was seasoned well. I will be back soon.
    

    M ItalianResponded on 16 February 2025

    Hello Joyce, Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you had an excellent experience at M Italian. We strive to provide our guests with hot, well-seasoned food and it's great to hear that we hit the mark for you. We look forward to welcoming you back soon. Best regards, The Management Team
    

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