M Italian

Review summary

1. S

   Schad VIP

   Cleveland11 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, great time at M. Food and service wonderful. My only negative, it is way too loud.
   

   M ItalianResponded 3 days ago

   Hi Schad, Thank you for your wonderful review and for choosing M Italian for your dining experience! We're thrilled to hear that you enjoyed our food and service. We understand that the noise level was not to your preference and we sincerely apologize if it was too loud. We appreciate your feedback and will certainly look into this matter. We look forward to welcoming you back soon for another great experience. Best regards, The Management Team
   

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2. M

   Mary

   Cleveland4 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   I’ve always been a huge fan but the carbonara and the grilled chicken salads were average, at best. I love their brunch and happy hour and pizza, but this time food was sub par. So sad. Love the space and service is good
   

   M ItalianResponded 4 days ago

   Hello Mary, Thank you for your feedback. We're glad to hear that you've been a fan of M Italian for many years. We're sorry to hear that our food did not meet your expectations this time around. We appreciate your patience and understanding as we continually strive to improve our offerings. We hope you'll give us another chance to impress you with our food in the future. Best regards, The Management Team
   

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3. M

   Mary VIP

   Cleveland27 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   We were rushed through. My husband’s branzino and risotto was served lukewarm. A server spilled a drink on the floor and splashed on my husband’s jacket and shirt. Very loud and rushed through. We were there less than 60 minutes when we had hoped to have a nice evening with our friends. We left and went to another local bar.
   

   M ItalianResponded 4 days ago

   Thanks for visiting us, Mary. We're truly sorry to hear about your recent experience at M Italian. It's our goal to provide a comfortable and enjoyable dining experience, and we're disappointed to hear that we fell short during your visit. We take your feedback about the service and temperature of your dishes seriously and will address these issues with our team. We hope you'll give us another chance to make it right. Best, The Management Team
   

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4. C

   CHRISTOPHER

   Cleveland1 review

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Very good food. Service was good. Would have rather parked my own vehicle. We will certainly return.
   

   M ItalianResponded 4 days ago

   Thanks for the review, Christopher! We're delighted to hear that you enjoyed our food and service at M Italian. We're always striving to improve and we'll certainly take your comments into consideration. We're looking forward to welcoming you back soon!
   

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5. M

   Megan VIP

   Cleveland11 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food as always. Was too loud and hard to hear the people talking at my table
   

   M ItalianResponded 4 days ago

   Hello Megan, We're thrilled to hear that you enjoyed your meal at M Italian! We're sorry to hear that the noise level was a bit too high for your comfort. We appreciate your feedback and will certainly take it into consideration to improve our guests' experience. We hope to see you again soon for another great dining experience. Best regards, The Management Team
   

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6. C

   Chris VIP

   Chicago4 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Outstanding food and warm hospitality!! Must do!!!
   

   M ItalianResponded 4 days ago

   Thanks for the feedback, Chris! We're thrilled to hear that you enjoyed the food and found our hospitality warm. Your words mean a lot to us. We look forward to your next visit at M Italian. Best, The Management Team
   

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7. t

   tom

   Cleveland21 reviews

   4.0

   Dined on 4 March 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great food wonderful service just enjoy the experience
   

   M ItalianResponded 4 days ago

   Thanks for the feedback, Tom! We're thrilled to hear you enjoyed the food and service at M Italian. It's wonderful to know that we could contribute to your overall experience. We appreciate your ratings and look forward to serving you again soon!
   

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8. M

   Mackenzie

   Cleveland2 reviews

   5.0

   Dined on 3 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ellie was amazing he made sure we were all taken care of and handled our party great!!
   

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   M ItalianResponded 4 days ago

   Thanks for visiting us, Mackenzie! We're thrilled to hear that you had an amazing experience at M Italian. It's wonderful to know that our team was attentive to your party and that you felt taken care of. We always strive to provide excellent food and service, and we're glad we hit the mark for you. We appreciate your feedback and look forward to serving you again soon!
   

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9. G

   Greg VIP

   Cleveland24 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great dinner. Always one of my favorite places to eat.
   

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10. OT

    OpenTable Diner

    Cleveland1 review

    2.0

    Dined on 1 March 2025

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2

    Service wasn't good, food was just okay. overall restaurant was very loud.
    

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