M Italian

Review summary

1. T

   Tina

   Cleveland

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great, especially happy hour! Our server was fantastic!
   

   M ItalianResponded 1 day ago

   Thanks for the review, Tina! We're thrilled to hear that you had a great time at M Italian and especially happy hour. It's wonderful to know that our fantastic server made your experience even better. We always aim to provide top-notch service and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon!
   

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2. T

   Teri

   Cleveland

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was excellent. The champagne to celebrate a birthday was a nice touch. Everyone enjoyed their meal and drinks.
   

   M ItalianResponded 1 day ago

   Thanks for the feedback, Teri! We're thrilled to hear that you and your guests enjoyed your meal and drinks at M Italian. It's always wonderful to be part of special occasions like your birthday. We're glad you appreciated the champagne and we hope to see you again soon!
   

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3. K

   Karen

   Cleveland

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, friendly service and welcoming atmosphere. The valet was the most polite young man!
   

   M ItalianResponded 1 day ago

   Thanks for the review, Karen! We're thrilled to hear that you enjoyed your dining experience at M Italian. It's great to know that our food, service, and atmosphere met your expectations. We're also glad you appreciated the valet's polite demeanor. We strive to make every guest feel welcome and we're glad we succeeded in your case. We look forward to welcoming you back soon! Best regards, M Italian Management Team
   

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4. s

   shaun

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every week we try and get to down to M! Always happy with the service food and price
   

   M ItalianResponded 1 day ago

   Hello shaun, Thank you for your kind words and for choosing M Italian every week. We're thrilled to hear that you're always happy with our service, food, and value. Your satisfaction is our top priority and we're glad we could meet your expectations. We look forward to serving you again soon! Best regards, The Management Team
   

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5. M

   Megan

   VIP

   Cleveland

   26 reviews

   5.0

   26 reviews

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful happy hour and staff! Always a pleasure to dine here and the outdoor covered patio is great even for the winter
   

   M ItalianResponded 7 days ago

   Thanks for the feedback, Megan! We're thrilled to hear that you enjoyed your dining experience at M Italian, especially our happy hour. It's great to know that our staff made your experience pleasant and that you appreciated the outdoor patio during the winter. Your kind words mean a lot to us. We look forward to serving you again soon.
   

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6. K

   Ken

   New Orleans

   2 reviews

   4.0

   2 reviews

   Dined on 11 January 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Chicken parm was good and carbonara was very good. My wife loved the pear and arugula salad.
   

   M ItalianResponded 7 days ago

   Hi Ken, We're delighted to hear that you enjoyed your meal and that your wife loved her salad! It's always a pleasure to know that our guests appreciate our food and service. We're sorry to hear that you found the value and portion sizes less than perfect. We strive to provide the best quality and value, and your feedback helps us improve. Thank you for your review and we look forward to serving you again soon! Best Regards, The Management Team at M Italian
   

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7. a

   anita

   Cleveland

   18 reviews

   3.0

   18 reviews

   Dined on 11 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Restaurant was too crowded, too many tables. I got the seared halibut and  my husband got the seared Bronzino, those were the specials for the day. Neither fish was seared. It was just cooked, no browning on top or bottom of fish. 
   

   M ItalianResponded 1 day ago

   Thanks for the feedback, anita! We're sorry to hear that your experience at M Italian didn't meet your expectations. We understand that the restaurant was crowded and we apologize for the inconsistencies in your meals. We strive to provide our guests with quality food and we're disappointed to hear that we fell short this time. Your comments will be shared with our team to improve our service. We hope you'll give us another chance to impress you in the future. Best regards, M Italian Management Team
   

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8. J

   John

   San Francisco

   1 review

   5.0

   1 review

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding service and impeccable food Definitely recommend for any occasion
   

   M ItalianResponded 7 days ago

   Thanks for the feedback, John! We're thrilled to hear that you enjoyed both the food and service at M Italian. Your recommendation means a lot to us. We always strive to provide an exceptional dining experience, and your kind words affirm that we're on the right track. We look forward to welcoming you back for another memorable meal soon!
   

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9. C

   Charlotte

   Cleveland

   1 review

   4.0

   1 review

   Dined on 9 January 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Had another outstanding meal and while there was some confusion and delay getting seated, I reached out to management and they were extremely quick to respond to my concerns. Not many places offer their high level of customer service!
   

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10. R

    Russell

    VIP

    London

    5 reviews

    4.0

    5 reviews

    Dined on 9 January 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    As always had a great meal and I really like the way the front area of the restaurant has been updated
    

    M ItalianResponded 7 days ago

    Thanks for the feedback, Russell! We're thrilled to hear that you enjoyed your meal at M Italian. We're especially pleased that you appreciated the updated front area. Your satisfaction is our top priority, and it's always rewarding to hear we've met that goal. We look forward to welcoming you back soon!
    

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