M Italian

Review summary

1. L

   Lynn

   Cleveland

   8 reviews

   5.0

   8 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ruby, our server was wonderful! She made suggestions and we loved them.
   

   M ItalianResponded 2 days ago

   Hi Lynn, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at M Italian. We're especially glad to know that our team was able to provide you with suggestions that you loved. We strive to make our guests' dining experience enjoyable, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon! Best regards, The Management Team
   

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2. OT

   OpenTable Diner

   Charleston

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   M is always wonderful. From the valet to the meal. Love the enclosed patio in the winter.
   

   M ItalianResponded 2 days ago

   Thanks for the review! We're thrilled to hear that you had a wonderful experience at M Italian, from the valet to the meal. We're glad you enjoyed our enclosed patio in the winter. Your kind words mean a lot to us. We look forward to welcoming you back soon!
   

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3. H

   Howard

   VIP

   Cleveland

   54 reviews

   5.0

   54 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the food & happy hour deals. Tables were done with white tablecloths & small tea lights. Was very romantic.
   

   M ItalianResponded 2 days ago

   Thanks for the review, Howard! We're thrilled to hear that you enjoyed our food and happy hour deals at M Italian. We do our best to provide a romantic atmosphere with white tablecloths and small tea lights. It's wonderful to know that our efforts added to your experience. We appreciate your kind words and look forward to serving you again soon. Best regards, M Italian Management Team
   

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4. C

   Carolyn

   VIP

   Cleveland

   7 reviews

   4.0

   7 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our waitress was friendly and very good. She took our soup back to the kitchen to get hotter since it was barely warm when she placed it on our table. She brewed a fresh pot of coffee since my coffee was barely warm . The following cup was hot. Our main meal was great until dessert. We love M Itslian’s tiramisu but decided to try their bread pudding for a change. Bad mistake! It came out cold and so tough a fork could not pierce thru it. We opted to exchange this for the tiramisu , which, as usual, was great.
   

   M ItalianResponded 2 days ago

   Thanks for visiting us, Carolyn! We're glad to hear that you enjoyed our main course, M Italian's pasta dish, and our tiramisu. We're sorry to hear about the bread pudding, we appreciate your feedback and will definitely look into improving our dessert offerings. We're happy to hear that our friendly staff made your dining experience enjoyable. We hope to see you again soon, and promise to strive for a better experience next time. Best regards, The Management Team at M Italian
   

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5. O

   Olivia

   VIP

   Hawaii

   39 reviews

   5.0

   39 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful dinner - excellent value and impeccable service !! Thank you so much for a lovely evening M Italian !
   

   M ItalianResponded 2 days ago

   Hello Olivia, Thank you so much for your kind words! We're thrilled to hear that you had a wonderful dinner at M Italian and found our service to be excellent. We're so glad you appreciated the value we offer. We strive to provide a memorable experience for all our guests and your feedback is a testament to that. We look forward to serving you again soon! Best Regards, The Management Team
   

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6. G

   Greg

   Cleveland

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great setting. Noise level was perfect for our group
   

   M ItalianResponded 2 days ago

   Hello Greg, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your meal and the setting at M Italian. We always strive to create a comfortable and enjoyable atmosphere for our guests. We're glad that our efforts to maintain a quiet environment were appreciated. We look forward to welcoming you back soon. Best regards, The Management Team
   

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7. M

   Melanie

   Cleveland

   5 reviews

   1.0

   5 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had to wait over 25 minutes past our reservation time after a party of 3 arrived after us only to be seated before us. The hostess said they needed a table for 4. We also were seated at a table for four, but much later. Due to time constraints, we had to rush the dining experience due to the long wait. Waiter only came to our table once to check on things. Restaurant seemed overbooked.
   

   M ItalianResponded 2 days ago

   Hi Melanie, We're truly sorry to hear about your recent experience at M Italian. We understand how frustrating it can be to wait. We apologize for the confusion about the table assignment and the delay in service. We also regret that you felt rushed during your visit. We strive to provide a relaxing dining experience for all our guests and it seems we fell short during your visit. We appreciate your feedback and will use it to make necessary improvements. We hope you'll give us another chance to make it right. Please give us a call at 440 247 7474 and ask for Ryan. Best, The Management Team
   

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8. OT

   OpenTable Diner

   VIP

   Indiana

   4 reviews

   5.0

   4 reviews

   Dined on 17 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful dining experience at M Italian. Our server was great! We love all the new chairs and the servers uniforms. It was a fun night!
   

   M ItalianResponded 2 days ago

   Thanks for visiting us at M Italian! We're thrilled to hear that you had a wonderful dining experience and enjoyed our new chairs and uniforms. It's always a pleasure to know that our team made your night fun and memorable. We appreciate your high ratings and look forward to serving you again soon.
   

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9. R

   Richard

   Cleveland

   1 review

   4.0

   1 review

   Dined on 17 December 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Service was great, food was ok. The noise level was fine, could enjoy conversation at our table. I would eat there again for sure.
   

   M ItalianResponded 2 days ago

   Hello, Thank you for your review and for choosing M Italian. We're glad to hear that you enjoyed our service. We appreciate your feedback on our food as well - we're always looking to improve. We're sorry if the noise level was a bit high for your comfort, but we hope you still had a good time. We're looking forward to your next visit. Best, The Management Team
   

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10. R

    Rita

    VIP

    Cleveland

    2 reviews

    4.0

    2 reviews

    Dined on 15 December 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Everything was great. Valet service is a challenge. Recommend they use both lanes versus parking cars in one. Traffic flow would be much smoother and would reduce wait times.
    

    M ItalianResponded on 16 December 2024

    Hello MeMe, Thank you for your valuable feedback. We're thrilled to hear that you enjoyed your dining experience at M Italian. We're sorry to hear about the challenge you faced with our valet service. We understand how this can affect the overall flow and we appreciate your suggestion about using both lanes. We will definitely take it into consideration. We look forward to serving you again soon! Best, The Management Team
    

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