M Italian

M Italian reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Lenore

   Cleveland2 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   We had cleanliness issues here. The appetizer plates on the table were dirty with food on them under a clean plate. Also the flatware wrapped in the napkins were dirty. It was gross and disgusting. The chicken parm was undercooked and rubbery and the accompanying pasta was congealed into an inedible mass. The Bolognese pasta was actually crispy not al dente and was ridiculously over sauced. There were unsupervised children running around the tables. Our server did a good job in very difficult circumstances
   

   Is this helpful?

2. A

   Amanda

   Cleveland1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Delicious, friendly, the only thing was I mentioned it was my birthday but nobody noticed. Would have been nice just to have it mentioned. Food was great.
   

   Is this helpful?

3. K

   Karen

   Cleveland6 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Way too noisy. Food was cold. Server was wonderful. Probably not dine there again.
   

   Is this helpful?

4. A

   Alexis

   Pittsburgh1 review

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food was amazing. Great and fast service ! They were super busy tonight with A lot of crowding at the bar that spilled into the table area but other than that great experience
   

   Is this helpful?

5. C

   Charlotte VIP

   Cleveland10 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful night. The food was awesome, Tina our server was simply amazing. We had very quick service turnaround time, and she was extremely pleasant and professional. 
   

   Is this helpful?

6. D

   Deborah VIP

   Cleveland65 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service by Zack. Johnny the manager was engaging and made us feel welcome. Happy hour and our dinner was exceptional.
   

   Is this helpful?

7. A

   Adam VIP

   Washington DC11 reviews

   1.0

   Dined on 27 April 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   We arrived at 8:15 for our 830 reservation. The greeter said it would be 10 to 15 minutes. At 8:40 we still have not been seated and I approached and asked when we would be seated. She once again said 10 to 15 minutes. At 9 PM I asked when we would be seated and she once again said 10 to 15 minutes. We then proceeded to order food because our kids were super hungry and asked that once we were seated the food we brought to our table. At 9:15 I asked for the manager who could not find her reservation. Finally, he found it. He said the reservation was canceled. Which it was not. We finally seated and then needed to figure out where our food was. A server appeared and asked us to pay for our food that we had ordered already. We paid for it and she said it would be out shortly and no point in any other server, stop at our table to ask us if we needed anything. Our food finally arrived about 15 minutes later and take out boxes. Clearly no one has a clue of how to run a restaurant. We asked her to be replaced in the server through complete attitude at us. The only person who was helpful was a server named Tina. You should promote her and give her a raise. Really bad service overall. 
   

   Is this helpful?

8. A

   Amy

   Pittsburgh1 review

   3.0

   Dined on 26 April 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 1

   Very disappointed this time. Food was not as good as it usually is. They also got new outdoor seating that was very uncomfortable.
   

   Is this helpful?

9. K

   Kathy VIP

   Cleveland1 review

   1.0

   Dined on 25 April 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Sat there for 20 minutes with dirty table and not one server appeared. Never go back again .
   

   1 person found this helpful

10. J

    Jerry VIP

    Cleveland18 reviews

    5.0

    Dined on 22 April 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    Great restaurant. Sitting on the patio is lovely and fun. Service is stellar and food was plentiful and appealing. We did send potatoes back because they were too spicy for the Marsala sauce but new ones were returned quickly that were beautifully plated and delicious. Highly recommend.
    

    M ItalianResponded on 23 April 2025

    Thanks for visiting us, Jerry! We're thrilled to hear that you enjoyed your dining experience at M Italian. It's fantastic to know that you appreciated our patio setting and found our service to be stellar. We're especially pleased that our new chef's creations were up to your taste. We apologize for the initial issue with the spicier potatoes and appreciate your patience. We hope to see you again soon!
    

    Is this helpful?