Mad Hatters Tea at Sanderson London

Review summary

1. A

   Angela

   San Francisco

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   We are very disappointed with our visit to Sanderson for the Mad Hatter tea. We booked last month but we're charged double the booking price when we arrived! The staff were nice, the ambiance was fine, the pastries looked adorable but unfortunately the food was bland and not good at all. We would have done better to go elsewhere for better food and a better value.
   

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2. L

   Lori

   Portland

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   This was my first experience with a formal-ish (though come as you are) English tea service and it was lovely, with plates featuring classic Alice in Wonderland artwork from John Tenniel and delightfully themed teas and sweets. I had the Cheshire Cat tea which was delicious and the sandwiches and sweets were decadent. I would definitely do this again the next time I'm in London.
   

   Mad Hatters Tea at Sanderson LondonResponded 1 day ago

   Dear Lori, Thank you for taking the time to give us your detailed feedback. We are delighted to know that you enjoyed your Mad Hatters experience with us. We look forward to having you again when you are back in London. Warm regards Sanderson Restaurant Team
   

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3. E

   Ellie

   Manchester

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was exceptional and staff very attentive. The food was excellent and the only critique was that it would have been nice to have a couple more sandwich’s and less sweet things so it was more balanced.
   

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4. Y

   Yvonne

   London

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 2

   Amazing service and great food and drinks, but it was very chill to sit outside in December. We recommend that you inform customers better that the tables are outside and that although there are heating lamps, that is not enough to have relaxed and comfortable meal.
   

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5. L

   Lisa

   Shropshire

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The overall experience was lovely, however we only got 2 finger sandwiches each which we didn’t feel was enough. I had the gluten free option as I am coeliac, whilst the cakes and scones were delicious I was disappointed that I didn’t receive the same amount of cakes as the regular afternoon tea diners.
   

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6. M

   Mark

   London

   3 reviews

   vip
   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We have had high tea in a few locations around London, The Savoy, The Cafe Royal & Claridge’s, all around the same price and all better than the Mad Hatters Tea. The tea is served in a heated tent in the atrium of the hotel, the service is ok but not on point, we had to ask for top ups and refills numerous times, the cakes were overly sweet and samey. It was ok but not great.
   

   Mad Hatters Tea at Sanderson LondonResponded 1 day ago

   Dear Mark, Thank you very much for sharing your feedback with us. We are very disappointed to hear that your recent Mad Hatters experience did not live up to your expectations on this occasion. We will share this feedback internally and take any corrective measures to improve ourselves. We hope you allow us to welcome you back and give us a second chance. Warm regards Sanderson Restaurant Team
   

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7. C

   Chris Maria

   London

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 1

   Really overpriced, staff was extremely forgetful and very obviously reciting rehearsed notes when introducing food and beverages. Food was below average, pre-made, refrigerated and served still cold and stiff. Zero ambience resembling anything to do with Alice in Wonderland except for flatware. Would not recommend to anyone.
   

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8. A

   AnatAnatAnat

   London

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 3
   3. Service 4
   4. Ambience 4

   It was a cheerful experience and the service was very good
   

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9. C

   Cosmina

   Hampshire

   1 review

   5.0

   1 review

   Dined on 25 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding services and a very impressive variety of cakes and drinks. Thoroughly enjoyed the experience and the food! Totally recomand it for a special ocassion. Thank you kindly
   

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10. R

    Rahel Stefanie

    London

    1 review

    2.0

    1 review

    Dined on 24 November 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 2

    We waited over 20 minutes to order our tee and another at least 20 minutes untill we received our etagere. It was decorated very cute and fully themed after alice in wonderland. The tea and the food was verry good but for us it's not worth 55£.
    

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