Mad Hatters Tea at Sanderson London

Review summary

1. A

   Angela

   San Francisco

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   We are very disappointed with our visit to Sanderson for the Mad Hatter tea. We booked last month but we're charged double the booking price when we arrived! The staff were nice, the ambiance was fine, the pastries looked adorable but unfortunately the food was bland and not good at all. We would have done better to go elsewhere for better food and a better value.
   

   Mad Hatters Tea at Sanderson LondonResponded 1 day ago

   Dear Ms Angela, Thank you very much for sharing your feedback with us. We are very disappointed to hear that your recent Mad Hatters experience did not live up to your expectations on this occasion. Please rest assured, we have not over charged you. Looking at your receipt there is a charge of £147.55 which is for 2 x MAD HATTERS FESTIVE AFTERNOON TEA. Upon your arrival, one of our team member presented you with the menu which has full pricing list clearly stated. Moreover, we also have all our pricings available in all our social platform. We provide this information to enable our guests to make an informed decision. We also request our guests to raise any concerns with our team members or managers on duty so we can resolve them swiftly. Thank you very much. Sanderson Restaurant Team
   

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2. S

   Sonia

   London

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 2

   Gros bemol, surtout pour un hotel comme celui ci; la coupe de champagne. Une fin de bouteille m a été présentée pour me servir; ce n est absolument pas élégant
   

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3. L

   Lori

   Portland

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   This was my first experience with a formal-ish (though come as you are) English tea service and it was lovely, with plates featuring classic Alice in Wonderland artwork from John Tenniel and delightfully themed teas and sweets. I had the Cheshire Cat tea which was delicious and the sandwiches and sweets were decadent. I would definitely do this again the next time I'm in London.
   

   Mad Hatters Tea at Sanderson LondonResponded 2 days ago

   Dear Lori, Thank you for taking the time to give us your detailed feedback. We are delighted to know that you enjoyed your Mad Hatters experience with us. We look forward to having you again when you are back in London. Warm regards Sanderson Restaurant Team
   

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4. E

   Ellie

   Manchester

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was exceptional and staff very attentive. The food was excellent and the only critique was that it would have been nice to have a couple more sandwich’s and less sweet things so it was more balanced.
   

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5. Y

   Yvonne

   London

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 2

   Amazing service and great food and drinks, but it was very chill to sit outside in December. We recommend that you inform customers better that the tables are outside and that although there are heating lamps, that is not enough to have relaxed and comfortable meal.
   

   Mad Hatters Tea at Sanderson LondonResponded 1 day ago

   Dear Yvonne, Thank you very much for sharing your feedback with us. We are delighted to hear that you found our food and service amazing. However equally disappointed to know that you found our settings not up to your expectations. We offer our Festive Mad Hatter Experience in both our indoor and outdoor setting. We would have happy obliged to move your party in had you raised this on the day. We take pride in making sure all our guests feel relaxed and comfortable while visiting us. We hope you give us the opportunity to welcome you again indoors. Thank you very much. Sanderson Restaurant Team
   

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6. L

   Lisa

   Shropshire

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The overall experience was lovely, however we only got 2 finger sandwiches each which we didn’t feel was enough. I had the gluten free option as I am coeliac, whilst the cakes and scones were delicious I was disappointed that I didn’t receive the same amount of cakes as the regular afternoon tea diners.
   

   Mad Hatters Tea at Sanderson LondonResponded 1 day ago

   Dear Lisa, We were very pleased to know that your overall Mad Hatters Experience was lovely. Thank you for sharing your feedback regarding our Gluten Free Options which we will review it internally. We are always happy to offer alternative and refills where possible. We were disappointed to hear that you did not find it adequate. Should you decide to visit us again, may we request you to get in touch with our guest relation team and we will happily oblige with your requirements. Thank you very much. Warm regards Sanderson Restaurant Team
   

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7. M

   Mark

   London

   3 reviews

   vip
   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We have had high tea in a few locations around London, The Savoy, The Cafe Royal & Claridge’s, all around the same price and all better than the Mad Hatters Tea. The tea is served in a heated tent in the atrium of the hotel, the service is ok but not on point, we had to ask for top ups and refills numerous times, the cakes were overly sweet and samey. It was ok but not great.
   

   Mad Hatters Tea at Sanderson LondonResponded 2 days ago

   Dear Mark, Thank you very much for sharing your feedback with us. We are very disappointed to hear that your recent Mad Hatters experience did not live up to your expectations on this occasion. We will share this feedback internally and take any corrective measures to improve ourselves. We hope you allow us to welcome you back and give us a second chance. Warm regards Sanderson Restaurant Team
   

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8. C

   Chris Maria

   London

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 1

   Really overpriced, staff was extremely forgetful and very obviously reciting rehearsed notes when introducing food and beverages. Food was below average, pre-made, refrigerated and served still cold and stiff. Zero ambience resembling anything to do with Alice in Wonderland except for flatware. Would not recommend to anyone.
   

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9. A

   AnatAnatAnat

   London

   1 review

   5.0

   1 review

   Dined on 27 November 2024

   1. Overall 5
   2. Food 3
   3. Service 4
   4. Ambience 4

   It was a cheerful experience and the service was very good
   

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10. C

    Cosmina

    Hampshire

    1 review

    5.0

    1 review

    Dined on 25 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Outstanding services and a very impressive variety of cakes and drinks. Thoroughly enjoyed the experience and the food! Totally recomand it for a special ocassion. Thank you kindly
    

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