Madeleine Bar

Review summary

1. a

   anita

   Birmingham

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   I’ve been to the Madeleine bar three times now and mostly it’s really good great atmosphere good service. This time they were quite a few little things that suggested a lack of attention to detail. The waitress bought water but not for everybody in the group , we ordered drinks they didn’t have quite a few ingredients for several cocktails, the overhead light was flickering where we were sat which meant it was distracting and uncomfortable for some people in the group who get migraines with the strobe lighting. To be fair, they did move us to another table. The drinks were okay, but my mother and mother-in-law’s Chablis was warm which you don’t expect for an expensive drink. It just wasn’t up to its usual standard and for somewhere that’s so grand , the bit of decadence and luxury/ pampering it’s just not there on Saturday.
   

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2. P

   Phil

   Birmingham

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 5

   There is no doubting that the Madeleine is a wonderful setting. Indeed it offsets the extra high prices ( 4 simple cocktails costing over £65) but two disappointing things. The bar menu is very small (snacks) and when you are told a basic such as Croque Monsieur is off the menu then it's hard to understand how that can be. Also, we sat as a couple and had two drinks each but then we are charged a 12.5% service charge ? That felt excessive. The staff are lovely, very attentive and helpful. So big points for that. The setting is beautiful, elegant and decadent. More bonus points for that. Prices are high - but I can justify that to myself because of the fist two points . But service charge is not necessary and leaves a bitter taste. Most of all have your basics in place - a Croque Monsieur should never be off the menu (it's a cheese toastie !!) Overall I still love this place
   

   Madeleine BarResponded 3 days ago

   Hi Phil, Thank you for your feedback, I am sorry that we dropped the ball on terms of our food offering. We are currently in talks with the executive chef about the inconsistencies in our menu and I am hopeful that we will have a solution for it soon. I am however pleased to read that otherwise you enjoyed your visit and so I do hope that we can welcome you back soon. Please note for future, the service charge is discretionary and can be removed from the bill if you request. Kind Regards, Beth Partridge Madeleine Lounge Floor Manager
   

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3. T

   Teresa

   Birmingham

   13 reviews

   5.0

   13 reviews

   Dined on 8 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I have been many times for Afternoon Tea and it never disappoints. Service and food were both excellent. The only thing I would like to say is the bottom of one of the scones was burnt and my friend couldn’t/didn’t want to eat it. We did let the waitress know at the time but only an apology was given.
   

   Madeleine BarResponded on 9 February 2025

   Dear Theresa, Thank you for taking the time to send me your feedback. I am pleased to see that you had a great time although the food let us down this time. I have spoken with the kitchen and addressed the issues with the scones. I sincerely hope that this doesn't happen again. We are launching a new menu for afternoon tea in the near future, so watch this space! Kind Regards, Beth Partridge Madeleine Lounge Floor Manager
   

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4. S

   Sharon

   London

   5 reviews

   2.0

   5 reviews

   Dined on 8 February 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Poor service and lack of attention compared to usual
   

   Madeleine BarResponded on 9 February 2025

   Dear Sharon, Thank you very much for choosing Madeleine and taking the time to share your experience with us, your feedback is invaluable to us as it helps us improve. First of all I would like to apologise for failing to meet your expectations. Please note, that this situation does not reflect the level of service we strive to provide. Our team works diligently to create a welcoming environment and I'm a really sorry to hear that we failed to do so in that instance. We can only improve taking in account valuable feedback so I would like to have the pleasure in welcoming you back to our Bar in the future. Warm Regards, Beth Partridge Madeleine Lounge Floor Manager
   

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5. J

   Jayne

   London

   10 reviews

   5.0

   10 reviews

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great setting. Not cheap but good value for the standard of drinks, service and ambience.
   

   Madeleine BarResponded on 9 February 2025

   Dear Jane, Thank you for your complementary review. I am overjoyed to see a top score and I hope we can welcome you back in the future. Kind Regards, Beth Partridge Madeleine Lounge Floor Manager
   

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6. T

   Tricia

   London

   1 review

   5.0

   1 review

   Dined on 7 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I booked afternoon tea in the Madeleine bar for my Mother In Laws 90th Birthday. Beth and her team in the Madeleine bar were outstanding and made the whole experience truly memorable. Excellent food, ambience, service and staff. Definitely 5 stars
   

   Madeleine BarResponded 5 days ago

   Hi Tricia, Thank you very much for the kind words. I am so pleased that your mother in law had such a wonderful time. We hope to welcome you all back in the near future. Warm Regards, Beth Partridge Madeleine Lounge Floor Manager
   

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7. S

   Sarah

   Birmingham

   1 review

   3.0

   1 review

   Dined on 6 February 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Beautiful setting for afternoon tea, and the service was lovely too. However we were disappointed with the food, particularly the scones were dry (and small) and didn't seem to be freshly baked. The cakes were fine, but all of the same ilk (mousse on biscuit base covered with chocolate) and very sweet. The sandwich fillings were uninspiring. All fine, but definitely not good value, and have had much better experiences elsewhere for less money.
   

   Madeleine BarResponded on 9 February 2025

   Dear Sarah, Thank you for the constructive review of your visit. I am glad that we ticked some boxes. I am disappointed that you didn't enjoy your food. I have passed your feedback to the kitchen for their review. We are launching a new Afternoon Tea menu in the near future so I hope you will return and leave more satisfied next time. Kind Regards, Beth Partridge Madeleine Lounge Floor Manager
   

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8. A

   Alan

   Birmingham

   5 reviews

   5.0

   5 reviews

   Dined on 3 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We spent a lot of time in Dubai and we find The Grand Hotel and in particular Madeleine Bar as good as any to be found in UAE. Specifically the ambiance and the lady Hostess were excellent in terms of service. All in all very enjoyable and very memorable. Thank you
   

   Madeleine BarResponded on 9 February 2025

   Dear Alan, Such kind words and so very inspiring for both myself and the team. I am thrilled that you had such a wonderful time and I am looking forward to welcoming you back in the nearest future. Kind Regards, Beth Partridge Madeleine Lounge Floor Manager
   

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9. J

   Jane

   Worcestershire

   2 reviews

   1.0

   2 reviews

   Dined on 26 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Wouldn’t recommend having afternoon tea at the grand hotel Overall experience was very disappointing
   

   Madeleine BarResponded on 9 February 2025

   Dear Jane, Thank you very much for choosing Madeleine and taking the time to share your experience with us, your feedback is invaluable to us as it helps us improve. First of all I would like to apologise for failing to meet your expectations. Please note, that this situation does not reflect the level of service we strive to provide. Our team works diligently to create a welcoming environment and I'm a really sorry to hear that we failed to do so in that instance. We can only improve taking in account valuable feedback so I would like to have the pleasure in welcoming you back to our Bar in the future. Warm Regards, Beth Partridge Madeleine Lounge Floor Manager
   

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10. J

    Jenna

    Warwickshire

    1 review

    4.0

    1 review

    Dined on 25 January 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Good experience there was just a few little things I thought could have been better. But we did have a great time and service was excellent
    

    Madeleine BarResponded on 31 January 2025

    Dear Jenna, Thank you for taking the time to review your experience with Madeleine. I am glad you had a nice time. If you would like to elaborate on the ways we can improve, I am all ears. Otherwise, I hope to see you again soon. Kind Regards, Beth Partridge Madeleine Lounge Floor Manager
    

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