Madison & Vine

Review summary

1. L

   Larry

   VIP

   Philadelphia

   255 reviews

   3.0

   255 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   A disappointing experience after trying to getbthere forcyears. The ambiance is very nice. The food was good but overrated. Our expectations may have been too high since we've been wanting to eat there on one of our visits. My wife hated the salmon burger ate about one taste. Our server never inquired why she didn't really touch it. The burger was good, but salty. I asked for ice tea and was uphold an Arnold Palmer, which was probably the worst I've ever had. They never refilled our water the whole time we were there. The worst and most unforgivable part for me is they marked us as an OpenTable no-show. I spent more than an hour going back and forth with OpenTable, providing receipt information and then photos of the receipt. I called the restaurant only to be berated that we weren't there and didn't have a reservation. It turns out that they could not spell a simple common name like John Smith. They finally found the reservation and corrected the no-show. I specifically asked if they checked us in when we arrived and was told yes.
   

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2. CJ

   CJRez

   VIP

   Washington DC

   7 reviews

   3.0

   7 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   While not busy, the service was very slow. The decor is old world dark and in need of refreshing. The bathrooms were not cleaned and no paper towels. The food was just average.
   

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3. B

   Beckham

   New York City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 1
   4. Ambience 5

   Vibe was great, food was great, noise level was great for an intimate evening
   

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4. T

   Toni

   VIP

   New York City

   92 reviews

   5.0

   92 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a delicious burger perfectly prepared. My girlfriend ordered and loved her avocado toast. Clara, our server, was excellent, as always.
   

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5. j

   jackie

   New York City

   9 reviews

   4.0

   9 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This is a cozy neighborhood restaurant. The decor is tasteful and the decorations for Christmas were lovely. The food is consistently good. Service is friendly. Madison & Vine is the perfect place for a pleasant lunch near Grand Central
   

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6. J

   Jacob

   New York City

   4 reviews

   4.0

   4 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Madison & Vine is very consistent in the quality of their food and the level of service. During the fall/winter months, after they close the glass walls, the main dining room can get a little noisy. The heated attached tent tends to be better in this regard.
   

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7. C

   Charles

   VIP

   Alabama

   31 reviews

   4.0

   31 reviews

   Dined on 9 December 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Food was good, nice neighborhood type spot. Service was a bit slow even though the restaurant was mostly empty. Fortunately it was a rainy overcast morning and we had no pressing appointment.
   

   Madison & VineResponded on 9 December 2024

   Thank you for sharing your experience! We’re glad you enjoyed the food and appreciated the cozy neighborhood vibe. We apologize for the slower service during your visit—rainy mornings can sometimes throw off our rhythm, but we’ll work on being more consistent regardless of the pace of the day. We hope to welcome you back soon, and next time, we’ll aim to make everything spot-on!
   

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8. R

   Rosemary

   New York City

   53 reviews

   4.0

   53 reviews

   Dined on 8 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Appetizers and main courses were very good. Our server was helpful and accommodating. After dinner cappuccinos were not good so she took them back. No problem
   

   Madison & VineResponded on 9 December 2024

   Thank you for your review! We’re so glad to hear you enjoyed the appetizers and main courses, and our service. We also appreciate you letting us know about the cappuccinos, and we're glad we could make it right for you. We look forward to welcoming you back soon!
   

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9. J

   Julie

   VIP

   Wilmington

   12 reviews

   3.0

   12 reviews

   Dined on 7 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Very loud people talking next to us, crowded. Food was good
   

   Madison & VineResponded on 9 December 2024

   Thank you for your feedback! We're glad to hear you enjoyed the food. We’re sorry to hear that the noise and crowd made your experience less enjoyable. We strive to create a comfortable atmosphere for all our guests, and we’ll keep your comments in mind as we work to improve. We hope you’ll join us again soon.
   

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10. A

    Aileen

    VIP

    New York City

    34 reviews

    2.0

    34 reviews

    Dined on 30 November 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3

    The food was simple- hamburger and steak sandwich - yet was hammered cooking and tasteless. Service was AWFUL!! Other tables came and went as we waited at least 45 minutes. Waitress never came to see how the food was. Only a brunch menu on a Saturday was surprising and not in a good way. Don’t bother eating here.
    

    Madison & VineResponded on 5 December 2024

    Thank you for your feedback. We’re truly sorry to hear that your experience didn’t meet expectations, and we sincerely apologize for the delays and the issues with your meal. We take your comments seriously, and we’ve addressed the service concerns you mentioned. In response to your feedback, we did take the burger off your check to ensure you weren’t charged for the dish you didn’t enjoy. We do offer a brunch menu on weekends, which is different from our weekday lunch menu, and we understand that this may have been an unexpected change for you. We truly appreciate your input and hope you’ll consider giving us another chance in the future.
    

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