Mainzer

Review summary

1. B

   Brenda

   Central Coast

   1 review

   3.0

   1 review

   Dined on 15 February 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for the R&B Brunch and the experience wasn’t as great as we’re used to. The sound system had issues, so the event was delayed over 30mins and then the whole energy was off the entire time. Too the photos was offline and we were able to see our photos til the following day. We’ve done the Brunches now like 5 times and this time around was just not the best experience.
   

   MainzerResponded 1 day ago

   Hi Brenda, Thank you for taking the time to share your feedback with us. We're sorry to hear that your R&B Brunch experience didn't meet your expectations. We did have an issue with the sound system but did our best to save the event, our sound system has now been fixed. The photo booth was a complimentary addition brought in for the Love Jams Brunch - depending on the photo booth vendor processing times may vary. We're glad to hear that you've had previous experiences with us and we appreciate your patience. We hope to have the opportunity to serve you again and provide the high-quality experience you've come to expect from Mainzer.
   

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2. I

   Ivan

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time as usual and the service was outstanding.
   

   MainzerResponded 1 day ago

   Thank you for coming out to see us Ivan! We hope to serve you again soon!
   

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3. K

   Kathy

   Central Coast

   3 reviews

   3.0

   3 reviews

   Dined on 1 February 2025

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 4

   The concept of trivia and a great movie was spot on. We had a blast. The food was mediocre at best. Waste of money. Not enough people serving. They did the best they could, but I am sure they could have used a couple of extra hands.
   

   MainzerResponded 1 day ago

   Hi Kathy, Thank you for taking the time to leave us a review. We're glad that the trivia and movie were spot on and really sorry to hear that we dropped the ball when it came to the food and drinks. We will be working hard to make improvements and hope that you'll stay tuned for future Brunch Trivia events!
   

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4. k

   karina

   San Joaquin

   1 review

   2.0

   1 review

   Dined on 25 January 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   I went to a special event, Rewind Brunch, the Dj (dj tag) was amazing playing all the throwbacks! However, the server helping the waitress, delivered our food and spilled the syrup container ON MY CLOTHES AND THE CHAIR! The whole experience went downhill with POOR customer service from there. The syrup spill was cleaned by us with our napkins from the table, the guy cleaned the floor with those napkins left it a sticky mess, didnt offer to switch the chair that was dripping syrup. I switched it myself with a chair that was left on the side. The guy never returned to completely clean the mess, floor stayed sticky and still had some syrup. Due to space around us this was the only side of the table we could sit at without blocking anyone from passing or feeling too crowded. That server was no where to be found again, didnt replenish our napkins used for the mess so, we had none while eating. With my feet up on the base of the table to avoid future mess on my outfit. The DJs significant other came and noticed the mess and asked what happened, since the guy and waitress were no where to be found she went directly to the manager who said she would talk to us and help fix the situation. Never showed, and now nearly finished with our food, our waitress came to check on us and we let her know what had happened she couldn’t believe it and said she would send the manager over because its not acceptable. Even then she STILL didnt show up. I understand they had a full house and things were hectic but customer service and mistakes like this should never happen especially following up with a situation as such. There way of “fixing” the situation without speaking with us was just giving us a free drink. Do better Mainzer Staff. Little did they know I was one of their sponsors for an upcoming brunch event and for being a terrible first time experience I may have to reconsider. I would hate to sponsor a place if someone else received the same service.
   

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5. G

   Gina

   San Joaquin

   1 review

   5.0

   1 review

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a nice place for a fun date night with my husband. It's conveniently located downtown which is very close to my house which makes it an easy fun place to visit.
   

   MainzerResponded 1 day ago

   Hi Gina, We're so happy to have you both visit for a date night! We hope that you stay posted and check out one of our events for a future date night!
   

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6. C

   Craig

   San Francisco

   1 review

   2.0

   1 review

   Dined on 12 January 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Food was horrible and prices were terrible. All the signs of a struggling establishment trying to stay afloat…
   

   MainzerResponded 1 day ago

   Hi Craig, Thank you for taking the time out of your day to leave us a review. We'll definitely use your feedback to make improvements!
   

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7. P

   Patrick

   San Joaquin

   1 review

   5.0

   1 review

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The artwork inside is cute and nice to look at. Our table, which was located where you can't see it and can't see any of the artwork, might as well be located by the backdoor. The fact that we were visiting with old friends, allowed us not to notice. The food was great! All four of us all were satisfied with taste and the amount of food on our plates.
   

   MainzerResponded 1 day ago

   Hi Patrick Thank you so much for taking the time to leave us a review! I'm glad the food was great. The artwork is my favorite part of Mainzer as well and I'm sorry that you were able to be seated next to it. Next time you dine with us we'd love to give you a tour of the whole facility as I think you'd appreciate it. Thank you again for taking the time to leave us a review and we look forward to serving you again!
   

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8. C

   Cindy

   VIP

   San Diego

   6 reviews

   5.0

   6 reviews

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Bartender is great and gave great service
   

   MainzerResponded 1 day ago

   Hi Cindy, We're so happy that the food and the service were a match made in heaven for you! We hope to have you back really soon!
   

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9. S

   Stevie

   San Joaquin

   1 review

   5.0

   1 review

   Dined on 23 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The service was good and they fixed mistakes once identified. The experience was great with showing Friends and trivia. The chicken and waffle is not as it used to be.
   

   MainzerResponded 1 day ago

   Hi Stevie, Thank you for letting us fix any mistakes we made. We're so glad you enjoyed the Friends Trivia and we are sorry to hear about the chicken and waffles. We hope that you stay tuned for upcoming Trivia brunches, thank you!
   

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10. R

    Rosi

    Portland

    1 review

    1.0

    1 review

    Dined on 9 November 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Food was very mid . Service was terrible seemed like it was the waiters first day or something took 20 mins to get a drink with hardly anyone there . They add their own gratuity it’s been 24 hours and my husband is still talking about how terrible the Mainzer was
    

    MainzerResponded 1 day ago

    Hi Rosi, We're so sorry that our service and food wasn't up to par. We hope to take your feedback and use it to improve, thank you so much for taking the time to leave us a review!
    

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