MAISON MARUNOUCHI

Review summary

1. OT

   OpenTable Diner

   Yorkshire6 reviews

   1.0

   Dined on 21 May 2023

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   No halal options for afternoon tea and not even vegetarian everything contained pork.
   

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2. OT

   OpenTable Diner

   Tokyo1 review

   5.0

   Dined on 10 May 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   早めについてしまったが、席に案内してくださり席で待つことができました。 料理のボリュームもちょうどよく、どれもおいしかったです。 飲み物の提供スピードもちょうど良かったです。
   

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3. c

   camjones

   New York City7 reviews

   4.0

   Dined on 5 May 2023

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We were warmly greeted and promptly seated. They were out of a few things on the menu. Portion to price value was a bit off, even for Asian standards. The food was quite good, but not great. Our server was delightful.
   

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4. N

   Natrium

   Tokyo1 review

   5.0

   Dined on 4 May 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   アフタヌーンティーを利用しました。お値段は少々しますが、特に大きな問題はなく、料理も美味しいです。ウェイターさんも飲み物が空いたことに気付いてくださり、こちらから呼び止める事がほぼありませんでした。
   

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5. JL

   JLeung

   London1 review

   1.0

   Dined on 16 April 2023

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   TLDR: Terrible service, unprofessional staff and mediocre food for a restaurant at Four Seasons. Basically unacceptable. Booked a table for four, two of us arrived on time while our two friends were 45 minutes late (we were tourists and they got lost). We felt horrible and did apologized, but it was too much and even rude when the servers asked us FOUR TIMES to "confirm our booking". (Meanwhile, only at the THIRD time we were introduced the menu) Ordered a glass of Merlot, strangely the server did not offer us to taste the wine and immediately poured a glass. (And it was not just us. We saw the couple next to us ordered a bottle of champagne and there was no tasting either (same server)). For a Four Seasons restaurant that was utterly unprofessional. Not sure if they even have a sommelier, but even if not the server could have done better. Food was mediocre. Ordered four dinner sets which included one canapé, one entrée, one plat and one dessert for each. Except for the freshly baked madeleines almost all dishes were lukewarm (including the onion soup - how was that possible?!?!). The best dish was the chicken liver parfait which was silky and aromatic... Beef wellington was good too (despite it was lukewarm, again)... But in general, food quality was sub-par at this price range. Service was the most terrible of all. Obviously they were understaff so service/refilling of water was slow (except when they bombarded us to "confirm the booking"). We even have to wait for a good few minutes to catch a server to check the bill... Finally, paid the bill and the server returned with the receipt, signaled us to take the receipt OURSELVES by TAPPING on the bill. Wow. Even in convenience stores we were HANDED the bill with a thank you. Well, all I can say is that it's a miracle this restaurant survive in Japan with this level of service (a place where customers is GOD).
   

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6. BE

   BoElson

   Greater Boston7 reviews

   1.0

   Dined on 6 April 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The service was mediocre and so was the food. The experience would’ve been ok for a $50 but not a $200+ meal.
   

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7. OT

   OpenTable Diner

   Kobe2 reviews

   5.0

   Dined on 6 April 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and environment, reasonable price, good service
   

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8. OT

   OpenTable Diner

   Tokyo1 review

   5.0

   Dined on 4 April 2023

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Nice place to watch the trains go by! Really good food an a nice ambiance!
   

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9. d

   dddais

   Tokyo1 review

   5.0

   Dined on 1 April 2023

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   娘の誕生日で利用しました。 ホスピタリティ高いサービスを受けられて満足です。 料理も美味しく、妻と娘にはデザートも好評でした。 最後に担当して頂いたウェイターさんのお気遣いで カラメルを頂き、写真を撮って頂いたのは良い記念になりました。
   

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10. OT

    OpenTable Diner

    Los Angeles2 reviews

    5.0

    Dined on 30 March 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service, great food. Perfect with Kids also!
    

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