Malibu Beach Grill

Review summary

1. m

   mike

   Orlando

   5 reviews

   vip
   4.0

   5 reviews

   Dined on 9 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great customer service , staff works hard and it shows.
   

   Malibu Beach GrillResponded on 11 November 2024

   Hi Mike! Thank you so much for the nice words about our staff, we really appreciate it!
   

   Is this helpful?

   Report
2. R

   Renee

   Orlando

   17 reviews

   5.0

   17 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great meal and great time here. Good food and service. You can’t go wrong
   

   Malibu Beach GrillResponded 6 days ago

   Thank you Renee! Hope to serve you again soon.
   

   Is this helpful?

   Report
3. D

   Dylan

   Orlando

   3 reviews

   5.0

   3 reviews

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service + food. The outdoor patio is great too if not too hot
   

   Is this helpful?

   Report
4. B

   Becky

   Indiana

   1 review

   2.0

   1 review

   Dined on 28 September 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   We were vacationing in Daytona Beach Shores and celebrating our 50th wedding anniversary. We wanted to try a different restaurant that had steaks instead of going to the usual Texas Roadhouse, Outback, etc... Malibu Grill had a decent rating so thought we would try it. They stuck us in the back of the restaurant by where they stack extra chairs even though they knew this was a special occasion for us. The waitress was friendly. We started with the spinach/artichoke dip. It came pretty quickly. However, while eating I had to remove a piece of hard plastic from my mouth. We told our waitress about it. We proceeded to order our dinners. We were celebrating so we both ordered Filet Mignon (which we hardly ever do) baked potato, creamed spinach with one dinner and sautéed spinach on the other. The waitress returned and said they only had one baked potato left. So my husband took a different side. Then the waitress returned and said another waitress had stolen the baked potato for another couple. She said it would be about 40 minutes for another. I was ready to pay for what we had eaten and leave. She hurriedly got a manager. He was not as friendly. I showed him the piece of plastic and he said yeah, that's plastic but don't know how that would have gotten in there, as we make it fresh?! Okay. but it was in there. Yes, my husband hates to see anything wasted so he ate the rest of the dip. Manager made a comment about that. We were not asking for anything, just wanted to let them know about it. He said he would take that off our bill. He said they would try to hurry up the potatoes. My husband said how do you run out of baked potatoes at dinner time? The manager said everybody wants baked potatoes today. We decided to stay. They brought the steaks out with the spinach sides and then half way through I got a baked potato. It just was not the dinner or night I wanted for our anniversary, sadly. Next time go to a steak restaurant!
   

   Malibu Beach GrillResponded on 2 October 2024

   Thank you for sharing your experience with us, and we're truly sorry your anniversary dinner didn’t meet expectations. Celebrating 50 years together is special, and we regret that the seating, plastic in the dip, and delays with the baked potato took away from that. We understand how frustrating this must have been, especially on such an important occasion. While we’re glad the manager addressed the issue with the dip, we know it wasn’t the evening you had hoped for. We appreciate your feed back, as you saw from our rating this is not our normal standard. I will dress all these issues immediately. Thank you for taking the time. -Julianna, General Manager. Julianna.jacono@malibubeachgrill.net
   

   Is this helpful?

   Report
5. K

   Karen

   Orlando

   41 reviews

   vip
   4.0

   41 reviews

   Dined on 24 September 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good food, good service. Gin martini not so good.
   

   Malibu Beach GrillResponded on 26 September 2024

   Happy you enjoyed 2/3 of your visit! Care to share what you didn't like about the Gin martini to we know how to make it better? Thanks in advance! julianna.jacono@malibubeachgrill.net -Julianna, General Manager
   

   Is this helpful?

   Report
6. N

   Nicholas

   Orlando

   76 reviews

   vip
   5.0

   76 reviews

   Dined on 9 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Emily provided outstanding service and the food was delicious.
   

   Malibu Beach GrillResponded on 20 September 2024

   Thank you Nicholas for the great review on Emily and the food! We appreciate it so much and cant wait to serve you again soon!
   

   Is this helpful?

   Report
7. R

   Robin

   Orlando

   1 review

   4.0

   1 review

   Dined on 1 September 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Sunday Brunch. since we were going to a movie, we were the first customers in the restaurant. The server worked hard at being attentive although the food came out of the kitchen extremely slow. Eggs were hard fried when they arrived but the french toast was excellent. Service was terrific and menu prices were reasonable. There is an odd 1% surcharge on the bill which supposedly passes through to the landlord. We will go back and do recommend this restaurant, believing it was just a slow start on a holiday weekend
   

   Malibu Beach GrillResponded on 8 September 2024

   Robin, I am actively working with the entire kitchen team to ensure that the ticket times are much faster! It has been brought to our attention a few times, so we are working for the better. The 1% surcharge, also known as the public infrastructure fee, is something that everyone that shops in the pavilion pays whether it be here, or Marshalls. If you're curious about it, there are signs posted about it in the gardens around the pavilion. Thank you for taking the time! -Julianna, General Manager
   

   Is this helpful?

   Report
8. D

   Dee Dee

   Indiana

   2 reviews

   3.0

   2 reviews

   Dined on 27 August 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   Service was amazing. Food was just average chain restaurant food.
   

   Malibu Beach GrillResponded on 8 September 2024

   Hey Dee Dee, care to share details on the food so I know where to improve? We may have a parent company but we are the only Malibu Beach Grill. We take pride in making as much as we possibly can from scratch. When you have time, please reach out!-Julianna.jacono@malibubeachgrill.net
   

   Is this helpful?

   Report
9. JH

   JamesH

   Orlando

   8 reviews

   4.0

   8 reviews

   Dined on 17 August 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   A place that always makes you feel they are happy to see you return. They truly get to know their patrons.
   

   Malibu Beach GrillResponded on 26 August 2024

   Thanks for your kind words, James! We're thrilled to hear that you feel welcomed and valued when you visit. Building relationships with our patrons is our top priority, and it's great to know we're hitting the mark. We look forward to seeing you again soon!
   

   Is this helpful?

   Report
10. J

    James

    Atlanta Metro

    2 reviews

    5.0

    2 reviews

    Dined on 30 July 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Good size portions, great Ribeye steak with nice seasoning and cooked appropriately at medium. sides of baked potato and creamed spinach were excellent. Price was very reasonable compared to other steakhouses I have visited.
    

    Malibu Beach GrillResponded on 3 August 2024

    Thank you for taking the time!
    

    Is this helpful?

    Report