Maple & Ash - Scottsdale

Maple & Ash - Scottsdale reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Marianne VIP

   Phoenix / Arizona88 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Maple & Ash was a beautiful restaurant when it opened. The ambience and service were impeccable and it had a welcoming atmosphere for all adult ages. To celebrate my birthday and our 47th wedding anniversary we invited friends to join us. The noise level was low enough so that we could enjoy conversation along with the excellent starters we ordered. Then, without warning the music was turned up to a feverish pitch so loud that it forced us to yell to be heard. We asked Michael to have it lowered just until we finished. He said ok but did nothing and no apologies. Other restaurants have happily accommodated if their noise level became that uncomfortable due to the music. The customers in the room were not loud until the music was blasted and they too were forced to raise their voices. Also, there was no comped dessert for a double celebration. For the prices charged and the small portions served, this restaurant is not respectful of an older crowd who want a leisurely and elegant dining experience even though the food preparations and service are quite good. Very disappointing to say the least.
   

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2. T

   Tyler

   Phoenix / Arizona4 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   The night was wonderful. The service was very attentive and amazing. The only thing that dampened the night. I asked to have my steak boxed up and they didn’t put it in the bag. All the sides were there but my steak was not
   

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3. F

   Faith

   Phoenix / Arizona1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding! Amazing birthday experience for my partner and I!
   

   Maple & Ash - ScottsdaleResponded 1 day ago

   Hi, Faith. We're happy you joined us for your birthday and that you and your partner had an amazing time. Thank you for letting us know! We hope you'll be back again someday soon!
   

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4. A

   Aimee

   Phoenix / Arizona1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   This is our second time going to Maple and Ash and I can honestly say this time was very disappointing. The service was lackluster, the pace of the food was not great, several times we had empty water glasses on our table and empty drink glasses. We had to wait 15 minutes at the end of the meal just to get our bill, even when people that we were dining with had already left.  we did the pre fix meal and to be honest the food was OK, but I felt like we were pushed to a corner and basically forgotten about. With the money you spend on the pre fix meal I would’ve thought that the service would have been a little bit more attentive.
   

   Maple & Ash - ScottsdaleResponded 1 day ago

   Aimee, thank you for joining us with your group as a return guest. Please accept our apologies if everything did not meet your expectations. The service should have been at the high level of professionalism for which we are known and if we had known any food item was not perfect, we would have brought you a new one immediately. Please contact us with your reservation name and date so we can apologize directly and look into what may have happened to make sure it is not recurring. We hope to hear from you, and we'd love to have another chance to impress you. The Maple & Ash Scottsdale team
   

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5. J

   Jody VIP

   Boise2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible as always! We loved the vibes and the food was amazing. We will be back!
   

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6. J

   Jacque VIP

   San Diego16 reviews

   3.0

   Dined on 24 May 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Had a problem with kitchen and allergy request. Not only did the entree come out wrong with gluten under the meat, after sent back, was replated with cross contamination. While I waited for the correct entree, my husband ate. Ruined our dining experience.
   

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7. D

   David

   Phoenix / Arizona7 reviews

   4.0

   Dined on 23 May 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Having been at another Valley steak house the night before we had a standard in mind. The menu was nice and the food was great. The prices were a bit high even for Old Town and the service was just okay. We felt like our server got disappointed when we weren’t the high spending table he hoped for. All things considered it was a goon night.
   

   Maple & Ash - ScottsdaleResponded 6 days ago

   Thank you for joining us, David. We are glad you enjoyed our food so much. We recognize the importance of attentive service for every guest, and please accept our apologies if we let you down in any way. We'll address your feedback with the team, and we look forward to welcoming you again someday for an outstanding dining experience in every way.
   

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8. M

   McKay VIP

   Phoenix / Arizona3 reviews

   3.0

   Dined on 22 May 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   It’s always far too loud in here. Prefer other steak houses.
   

   Maple & Ash - ScottsdaleResponded 1 day ago

   McKay, we do have a lively atmosphere, but we do have some areas that are more subdued. If you can join us again, please ask your host to seat you in a section that best suits your mood. We hope to have you back someday soon. Thank you. The Maple & Ash Scottsdale team
   

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9. D

   Donald

   San Antonio12 reviews

   5.0

   Dined on 18 May 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great besides the costs of some items. Overall a great dining experience.
   

   Maple & Ash - ScottsdaleResponded on 23 May 2025

   Donald, we're glad you had a great visit and we appreciate your kind review. Thank you. Please know that for our best values, we have our Tower Hour weekdays from 5 pm to 6 pm in the lounge. We look forward to having you back someday soon.
   

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10. N

    Naomi

    Charlotte1 review

    5.0

    Dined on 18 May 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I hate a great time, my server was very nice. I unfortunately don’t remember her name 😭. Food was great. Host was also nice she complimented my outfit
    

    Maple & Ash - ScottsdaleResponded 6 days ago

    Naomi, we’re so happy to hear that! Your kind words mean a lot to us, and we’ll definitely share your compliments with the team. We can’t wait to welcome you back again soon!
    

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