Margaux at JW Marriott Grand Rapids

Review summary

1. K

   Kevin

   VIP

   Grand Rapids

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A fabulous elegant dinner . Took my elderly Mom and the wine, the trout, the sea bass was perfection. They accommodated her walker and placed us in a lovely spot that made it easier.
   

   Margaux at JW Marriott Grand RapidsResponded today

   Thanks for the review! We're happy to hear that you and your mom enjoyed your dinner at Margaux at JW Marriott Grand Rapids. We take pride in our service and it's wonderful to know that it played a part in your experience. We hope to welcome you and your mom back for another delightful dinner soon!
   

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2. H

   Heather

   Grand Rapids

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dining at Margaux is an experience to enjoy. Come to savor flavor combinations. The service makes you feel like royalty. Everything was top notch!
   

   Margaux at JW Marriott Grand RapidsResponded today

   Thanks for the feedback, Heather! We're thrilled to hear that you enjoyed your dining experience at Margaux at JW Marriott Grand Rapids. It's wonderful to know that our food and service made you feel like royalty! We're proud of our flavorful menu and we're glad that everything was top notch for you. We look forward to welcoming you back for another delightful experience!
   

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3. T

   Tim

   Detroit

   11 reviews

   5.0

   11 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love going to Margaux. Service and food were great. Wish they would bring back the Alsatian flatbread.
   

   Margaux at JW Marriott Grand RapidsResponded today

   Hello Tim, we're thrilled to hear that you enjoyed your visit to Margaux at JW Marriott Grand Rapids! It's wonderful to know that our service and food met your expectations. Your feedback is appreciated and we'll certainly take it into consideration. We're looking forward to your next visit. Thanks for your kind words!
   

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4. W

   Warren

   Detroit

   7 reviews

   5.0

   7 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was nice to have a fine dining restaurant open on Sunday in downtown Grand Rapids. Our meals were excellent as was the service.
   

   Margaux at JW Marriott Grand RapidsResponded 7 days ago

   Thanks for the review, Warren! We're thrilled to hear that you enjoyed your dining experience at Margaux at JW Marriott Grand Rapids on Sunday. It's fantastic to know that our meals and service met your expectations. We strive to provide an exceptional dining experience and your kind words are a testament to our efforts. We look forward to welcoming you back soon!
   

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5. L

   Lynne

   Grand Rapids

   7 reviews

   4.0

   7 reviews

   Dined on 8 December 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   Chef Elvis is worth the trip. Service unusually subpar.
   

   Margaux at JW Marriott Grand RapidsResponded 7 days ago

   Hey Lynne, we're thrilled to hear that you enjoyed your experience at Margaux at JW Marriott Grand Rapids! We always strive to provide top-notch food and service, and we're glad to hear that you appreciated it. We're sorry to hear that you found our service less than expected. We take all feedback seriously and will certainly take your comments into account as we continually strive to improve. We hope to see you again soon for a more positive experience.
   

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6. J

   Jamie

   Detroit

   5 reviews

   1.0

   5 reviews

   Dined on 8 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a reservation for brunch. Hostess stand was dirty-dirty coffee cups and water bottles. Long line and nobody greeting guests at the stand. Service extremely slow. Despite hardly anyone being in the restaurant our food took a very long time to arrive and when it did it was cold. My burger was still frozen in the middle. Tables around us were not bussed and dirty dishes piled up everywhere. Very disappointing experience.
   

   Margaux at JW Marriott Grand RapidsResponded 7 days ago

   Hey Jamie, thanks for visiting us at Margaux at JW Marriott Grand Rapids. We're truly sorry to hear about your disappointing experience. It's not typical of our standards to have long wait times and dirty service. We appreciate your feedback about the hostess stand and the food, and we'll certainly address these issues with our team. We strive to provide a better experience for all our guests and your feedback helps us do that. We hope to have the opportunity to serve you again and provide a better experience.
   

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7. L

   Leonard

   Detroit

   5 reviews

   5.0

   5 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience! Good service and a great environment.
   

   Margaux at JW Marriott Grand RapidsResponded 7 days ago

   Hey Leonard, thanks for choosing Margaux at JW Marriott Grand Rapids! We're thrilled to hear you had a great experience and enjoyed our food, service, and ambiance. We strive to provide our guests with a memorable experience, and your feedback is a testament to that. We look forward to welcoming you back soon!
   

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8. D

   David

   Grand Rapids

   2 reviews

   5.0

   2 reviews

   Dined on 3 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Met a colleague for lunch and we both enjoyed the restaurant and food. Though the lunch menu doesn’t have a ton of options, there are enough choices to make everyone happy! Everyone we interacted with was great! Additionally, I liked the fact that we could make a reservation and that they have valet parking. Overall, a great place for lunch.
   

   Margaux at JW Marriott Grand RapidsResponded on 4 December 2024

   Hi David, thank you for your kind review! We’re thrilled you and your colleague enjoyed your lunch experience with us. It’s great to hear that the menu options, friendly service, reservations, and valet parking all contributed to a positive visit. We look forward to welcoming you back soon!
   

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9. J

   Janice

   Grand Rapids

   1 review

   4.0

   1 review

   Dined on 1 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Sunday brunch was good, but not great because it only included breakfast foods. We expected more meat entrees and more desserts.
   

   Margaux at JW Marriott Grand RapidsResponded on 4 December 2024

   Hi Janice, thank you for your feedback! We’re glad you enjoyed the Sunday brunch but apologize that it didn’t fully meet your expectations. We appreciate your suggestions for more meat entrées and desserts and will share them with our team as we continue to refine our offerings. We hope to welcome you back for an even better experience in the future!
   

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10. c

    carole

    Grand Rapids

    10 reviews

    3.0

    10 reviews

    Dined on 1 December 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 3

    Good service but good was delivered fairly cold. Eggs were luke warm and bacon cold . .toast cold. Went ahead and ate it b/c would not have time to wait for another try . . . . probably won't go back.
    

    Margaux at JW Marriott Grand RapidsResponded on 4 December 2024

    Thank you for sharing your experience. We’re sorry to hear that your meal didn’t meet expectations and appreciate your feedback about the temperature of the food. We’ll address this with our team to ensure improvements are made. We hope you’ll consider giving us another chance to provide the quality experience you deserve!
    

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