Marino's Italian Kitchen and Bar

Review summary

1. L

   Lori

   Phoenix

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Drinks were yummy and the food was great! Our server was outstanding !
   

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2. S

   Shirley

   Las Vegas

   4 reviews

   vip
   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First visit to Marino's and we were not disappointed. We stopped in with family to celebrate early Xmas dinner. Had a reservation and were seated in timely fashion. The restaurant setup is nice and open with plenty of seating both inside and out. We were seated at a nice comfy booth that accommodated our party of five. We were greeted by our server Natasha, who was very pleasant and engaged. Being our first visit, we had several questions for her and she was very helpful in offering up suggestions. We heard so much about the short ribs being so delicious that we ordered both the entree and the ravioli versions. These dishes did not disappoint! The meat just fell off the bone on the entree and the mushroom sauce with the ravioli was absolutely amazing. Also tried the Pesto tortellini and that was pretty good too. They have full bar and were able to make my husband's favorite Kentucky Mule that was fantastic. So glad we tried some place new and will add this to our list of faves!
   

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3. M

   Michelle

   Phoenix

   46 reviews

   1.0

   46 reviews

   Dined on 1 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The restaurant was freezing. It was 60 degrees and every window and door were open, plus the air conditioning was on.. You have to wear a parka in order to enjoy your dinner and enjoy eating food that gets cold the minute it arrives. The managers were young and disrespectful when we tried to communicate to them. We left and will never be back unless there is a change to the management staff and treatment of guests. They responded publicly to this post with inaccurate info and never took responsibility. It shows their lack of ownership to manage this restaurant and take care of guests. The right thing to do was to say I’m sorry you were so uncomfortable and cold. We should have tried to listen to what you were saying and not escalate the situation by making you feel more uncomfortable or disrespected. Perhaps we could have sat you by a heater since we had a relatively empty restaurant or made an attempt to close a window or door. We have LEARNED from this experience and APOLOGIZE.
   

   Marino's Italian Kitchen and BarResponded on 3 December 2024

   Hi Michelle! After showing up late to your reservation, we made multiple efforts to try and accommodate you at various locations in the restaurant. You then became abusive towards my staff - something I will not tolerate. I appreciate you leaving once you were told security was going to be called.
   

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4. T

   Timm

   Phoenix

   4 reviews

   4.0

   4 reviews

   Dined on 1 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was good. Server didn’t check on our entrees after they were dropped until we were about done.
   

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5. B

   Brenda

   Phoenix

   1 review

   5.0

   1 review

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience and food. Was decorated for holidays too.
   

   Marino's Italian Kitchen and BarResponded on 3 December 2024

   Glad you enjoyed you're visit! Come by again soon.
   

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6. C

   Clare

   Philadelphia

   106 reviews

   vip
   4.0

   106 reviews

   Dined on 23 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Looking for a quick bite to eat and we liked the more novel options of this Italian restaurant. It was busy, but service was attentive and we were quickly brought our drinks and fritto misto to share. I really loved my cocktail the Lemon Grant with vodka ginger syrup orange and lemon juice. My husband’s pasta carbonara and my grilled octopus salad were deliciously different and well prepared. They brought us an additional appetizer of mussels by mistake and then allowed us to keep them -so a nice touch! Since they were diablo they were a bit spicy for me- but we enjoyed a few. Will probably go back for pizza while we are on this trip, as our neighbor’s pizzas looked delicious:-)
   

   Marino's Italian Kitchen and BarResponded on 26 November 2024

   Thanks for taking the time to write this review Clare! We are happy to hear you two enjoyed your experience. Do stop by again before you head out of town. Our Greek pizza is my personal favorite but you can't go wrong!
   

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7. W

   William

   Detroit

   8 reviews

   5.0

   8 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A delightful dinner. The food was outstanding, as was the service. Definitely five stars.
   

   Marino's Italian Kitchen and BarResponded on 26 November 2024

   Happy to hear you enjoyed your evening with us William. Come see us again soon
   

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8. J

   Janie

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My experience at Marino‘s is always the same — excellent in every respect. Thank you for the consistency. 
   

   Marino's Italian Kitchen and BarResponded on 19 November 2024

   We are so glad to hear you enjoyed your visit (and your previous ones)! We are looking forward to your next one!
   

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9. S

   Scott

   Phoenix

   2 reviews

   vip
   2.0

   2 reviews

   Dined on 10 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was super slow. Waitress made some excuse about training new people in the kitchen. Food was okay kind of cold when it came out. Not a great experiance.
   

   Marino's Italian Kitchen and BarResponded on 19 November 2024

   Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that we didn’t meet your expectations. We would love the opportunity to make things right. We hope you give us another try.
   

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10. K

    Kathleen

    San Francisco

    3 reviews

    4.0

    3 reviews

    Dined on 7 November 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3

    Liked the food, priced fairly, wait staff was good.
    

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