Mastro's City Hall Steakhouse

Review summary

1. V

   Vincent

   VIP

   New York City

   4 reviews

   5.0

   4 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dining experience! Food, service, atmosphere, etc!
   

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2. T

   Tad

   VIP

   Omaha

   3 reviews

   3.0

   3 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Service was very lack luster , it was busy but not crazy ! Crab cakes were rubber, my water, cocktail, and wine glass was empty a lot during the 3 + hour waitfest ! It was just very slow !!!
   

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3. n

   nikki

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Nickole was outstanding! The service team was also outstanding. Loved the live music in the background as well. We truly love City Hall!
   

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4. A

   Alan

   Phoenix

   11 reviews

   5.0

   11 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding in every respect. It’s a high end place with a high end price and expectations are high end. I was fully satisfied and can’t wait to return. Service was impeccable. Oysters outbid this world good. Sea Bass and bone in Filet magnificent.
   

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5. p

   paris

   VIP

   Phoenix

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Daniel our server was very sweet and on it! Also, personable . Hope to sit in Daniel’s section in the future!
   

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6. M

   Mitchell

   Kansas City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good time eating here on Christmas, they were very well ran
   

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7. N

   Norseman

   VIP

   Phoenix

   70 reviews

   5.0

   70 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I ate at a high top in the bar, we like the music and crowd. Her filet and my bone in ribeye were perfect, medium rare. My side of cream spinach was served lukewarm and I returned it. I didn’t have it replaced although they offered. There was a problem in getting our two glasses of wine before our meal, the food came out way too quickly even though we had requested a slow delivery of our meal. One of the managers came by and finally got our wines. My wife had finished her steak and I was half finished. By this time. A different server, Mike took over and things returned to a great experience, we received a free butter cake and credit for the two wines and Mike gave us two green tea shots on him after we had paid our bill. They messed up with communication but recovered beautifully. It turned out to be a great experience.
   

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8. T

   Therese

   Minneapolis

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We are grateful to Mastro’s for being open on Christmas Day as we all enjoyed a wonderful dinner and had an excellent holiday celebration! First off, thanks to the front desk hostess for accommodating my husband’s request to be seated in the DR. That’s where all the action was! The place was so lively and fun! Secondly, thanks to Daniel - our server - for the detailed and exceptional service! In fact, I asked my two boys for a word to describe their evening at Mastro’s and they both said “Daniel!” My oldest has a dairy allergy and Daniel was so attentive checking everything to ensure he could eat it without any reaction. Lastly, our Manhattan cocktail was excellent and generous; our sons’ Roy Roger (mocktails) was a big hit as well and we thoroughly enjoyed our steaks, sides & dessert.
   

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9. K

   Keith

   VIP

   Nashville

   15 reviews

   5.0

   15 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Excellent food and service from our waiter. Our food was quite late so we were offered a free dessert.
   

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10. SA

    SusanA

    Phoenix

    3 reviews

    3.0

    3 reviews

    Dined 4 days ago

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 5

    I love this place and treat my family every Christmas but the past 3 years we have been dissatisfied with the service. Our waiters have no personality, they vary rarely come by our table, zero small talk, no ambition to make it a great experience. I know these waiters must make great money and these jobs are hard to come by but you would never know it. The tip here is just a given not really earned. The bussers are more friendly. Hopefully next year we get treated like cared for patrons
    

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