Mastro's City Hall Steakhouse

Review summary

1. K

   Kim

   Orlando

   3 reviews

   vip
   1.0

   3 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   First, they sat us at a table on the bar next to the piano player that was very loud. They moved us to the main dining room and we thanked them very much. There were 5 of us for dinner and 3 of us ordered steaks. Two of the steaks had to be sent back because they were completely raw. Not 5 minutes later the manager brings back the New York strip and a pice of filet. The New York was still raw and the filet they brought back had the silver thing in it you cannot cut through. They took the New York back again and at this point, the rest of us were done with our dinners. The third time they brought it back, it was medium and not medium rare as ordered. The manager said it would be taken off the bill however, nothing was taken off of the bill. I felt bad for the server as none of this was his fault and he was great.
   

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2. M

   Mark

   Phoenix

   8 reviews

   2.0

   8 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   Unfortunately the service was not up the standards of the past by a long shot. The support service was great and the food excellent, however the server was untimely and forgot us more than once. We may go again in the future, however this is the type of experience that may keep us from going. Scottsdale has enough options to go elsewhere.
   

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3. L

   Lusine

   New York City

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   The waitress was very annoying , she kept coming to us and bothering us during private conversations
   

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4. n

   neishma

   Phoenix

   10 reviews

   5.0

   10 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing! Such a great piece for any occasion
   

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5. M

   Meredith

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed a wonderful Birthday dinner celebrating my husband. Our food and server were fantastic!
   

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6. C

   Catherine

   Monterrey

   8 reviews

   5.0

   8 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved everything from the service to the delicious appetizers, salads and entrees. The butterscotch cake is legendary! Second time here and will definitely come again! Thank you!
   

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7. S

   Stevie

   Miami

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, nice seafood, and tasty steak cooked perfectly
   

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8. K

   Kate

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Always a nice time. Great food, good service, ambiance and live music. Can't go wrong!
   

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9. S

   Shaelyn

   Saskatoon

   2 reviews

   vip
   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We visit Mastros City Hall very regularly - the food, the atmosphere, the drinks, everything is consistently amazing. Last night we went as a family (myself, my father, my husband, and our adult daughter). We sat at the bar with Cristian (bartender extraordinaire) and had the most wonderful dinner. He is absolutely the best guy there with the best heart and the best stories and drinks. We had a small issue with dinner - but Jeff the manager had it resolved efficiently and nicely. It is a pleasure for us to know these two fine gentlemen. They both went beyond any expectation for us amd we had the best night.
   

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10. s

    sean

    Phoenix

    1 review

    vip
    4.0

    1 review

    Dined on 21 November 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Fantastic food and good service - the dining room was too crowded however. Our chairs were constantly getting bumped by staff as they served the table around us.
    

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