Mastro's Ocean Club - Downtown Los Angeles

Review summary

1. H

   Hailey

   Dallas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a truly delightful experience ringing in the New Year at Mastro’s Ocean Club in Downtown Los Angeles. The atmosphere was warm and inviting, enhanced by elegant decor in the bar area, thoughtful party favors, and a complimentary champagne toast at midnight. Despite the busy holiday rush, the service remained impeccable, with attentive staff ensuring a seamless and enjoyable evening. As always, the food was exceptional, elevating the entire experience. I highly recommend Mastro’s for anyone seeking a memorable and high-quality celebration.
   

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2. J

   Jeancarlo

   Los Angeles

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 4

   Never gave us steak knife’s to eat even though we asked multiple times. Just boxed our food up and left.
   

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3. J

   JORGE

   VIP

   El Paso

   22 reviews

   5.0

   22 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Whenever we have the chance we go to Mastros, the food is delicious, the service and having spent New Year's Eve there was very special.
   

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4. M

   Mohssine

   Los Angeles

   14 reviews

   1.0

   14 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   You would think they were ready for NYE. Ah boy. Total chaos, angry stuff, empty tables and still have to wait for 1 hours just to be seated ( this is with a confirmed reservation), and another hour yo get the food. With a name like Mastro’s, the logistics of running a restaurant should be very easy
   

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5. E

   Eugene

   Los Angeles

   11 reviews

   4.0

   11 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   It’s new year eve and I understand. Service is slow. Our server forgot our cake and added 20% service charges with party of 4. No valet parking. Food is ok compare to other location.
   

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6. T

   Todd

   VIP

   Denver

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We booked for a last min trip in LA and know NYE can be overwhelming for places but the service was absolutely awful. I have worked in restaurants and worked a NYE shift but there was no excuse for the lack of attention we received. Mastro’s usually is a trusted meal when I am on the road 125+ nights a year but will not be going back to any of their locations again. Our server never asked for a second round or more of cocktails, my wife had to clear the app plates off our table, they did not bring steak knives or new silver wear & then having to remind a server for the bottle of wine we ordered with our steaks and then it arriving when my wife was done with her steak is not acceptable on any night when you are paying over $600 for 3 people. Funny thing is we would have spent even more, shame on them!
   

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7. W

   Wendi

   Los Angeles

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Considering it was a holiday the service was slow. They should anticipate a crowd on NYE !!! Our hostess was dismissive when I asked to be seated away from the bathroom and kitchen which historically is where they place black people. If it wasn’t for my friend going to ask up front we would have had a terrible experience. The hostess didn’t even try!!! We had a party of 5 so we were there to spend $$$!! I never leave reviews so u know I’m perturbed. Overall we had a good time because that’s just who we are. But they need to do better. And I’ve been to other locations that were on top of the service.
   

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8. D

   Dan

   VIP

   Salt Lake City

   41 reviews

   2.0

   41 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   Filet mignon tasted like sirloin. Very disappointing. Have been to a lot of Mastros but this experience was not great. The only saving grace was the service was great but the food…not so much.
   

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9. G

   George

   Cleveland

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed our NYE dinner with great food and awesome service!
   

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10. K

    Kitty

    VIP

    Los Angeles

    19 reviews

    5.0

    19 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our food and service was superb! The atmosphere was romantic and family friendly if celebrating an event. It was a lovely little oasis in Downtown LA
    

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