Mastro's Steakhouse - Chicago

Review summary

1. S

   Shady

   Chicago

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Nos encantó, fue una noche muy bonita y la atención fue excelente.
   

   Is this helpful?

   Report
2. T

   Tonia

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   I’ve dined at Mastros on many occasions and I’ve only had it be other bad experience but today was the worst. I understand they were swamped at certain times but the service was definitely lacking even when the manager stepped in to assist. At one point the manager was also lacking in his customer service.
   

   Is this helpful?

   Report
3. l

   lisa

   Los Angeles

   1 review

   vip
   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We keep being disappointed in the food. We would go all the time. We love Steak 48!
   

   Is this helpful?

   Report
4. k

   karla

   Chicago

   6 reviews

   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   I always enjoy Mastro's but there are a few things that didn't sit well with me. First, our server clearly didn't want to work on Thanksgiving. The service was not the usual 5 star that I am used to. Secondly, why charge me $5.00 for bread?!?!? The almost $400.00 on dinner wasn't enough!
   

   Is this helpful?

   Report
5. K

   Kimberly

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and food. Expensive but it was worth the expensive.
   

   Is this helpful?

   Report
6. S

   Simone

   Chicago

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   My birthday experience was amazing I love how kind and supportive the workers were, with all the birthday wishes and everything that I received I would definitely go back here the butter cake was delicious the drinks were amazing 🥳🎂🥩🥗🍰🍸my end experience was them bringing a slice of cheesecake out with a candle to wish me a happy birthday again
   

   • 
   • 
   • 

   Is this helpful?

   Report
7. M

   Michele

   Sacramento

   5 reviews

   vip
   2.0

   5 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We had 8 pm reservations and were seated at 8:50 pm. Our cocktails arrived at 9:25 pm. They squished 5 of us at a table for 4. The music was too loud to hear anyone other than the person next to you. It was next to the window and cold. The food took a long time to arrive. The food was good but for the price there are far better experiences. In the past we’ve had lovely meals and great service but our last two times the restaurant was clearly overbooked and the waiting was unacceptable. We were promised the last time that there was a new reservation system that needed adjusting so we gave them another chance. We won’t make that mistake again third time.
   

   Is this helpful?

   Report
8. B

   Brian

   Las Vegas

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great time Pricey but good Met the chef with kiddos
   

   Is this helpful?

   Report
9. K

   Karen

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was fantastic . Service was excellent , good spectacular. I go there for the steaks but want to add that the French Onion Soup is the best in the city. Everything is sooooo good !
   

   Is this helpful?

   Report
10. R

    Ryan

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great restaurant great ambiance great food will be back again
    

    Is this helpful?

    Report