matchbox Bethesda

Review summary

1. J

   Jonathan

   Washington DC

   6 reviews

   vip
   2.0

   6 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food (including specifically the sliders and half chicken) was decent. The big issue was that our server basically disappeared for the rest of the meal after the entrees arrived. We were there celebrating a big birthday. The server brought a scoop of ice cream with a candle, but entrees had still not been cleared and we were never asked if we wanted dessert, which we would have ordered. Service started out fine but once the entrees arrived, that was it.
   

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2. S

   Sharon

   Washington DC

   6 reviews

   vip
   3.0

   6 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Menu is great but execution weak. Half the food was lukewarm or cold
   

   matchbox BethesdaResponded 5 days ago

   We're sorry to hear that your experience didn't meet your expectations. We take your feedback seriously and will use it to improve our food preparation and service. Thank you for bringing this to our attention.
   

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3. J

   Joseph

   Washington DC

   1 review

   5.0

   1 review

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. The atmosphere was great for connecting with friends, one of which we hadn’t seen for 44 years. Excellent service as well. As far as the volume, it was mainly us. Sorry about that!
   

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4. L

   Linda

   Washington DC

   1 review

   5.0

   1 review

   Dined on 20 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a large group and service was fun and excellent! We had a mix of brunch, pizza and sandwiches - GET THE ONION STRAW!
   

   matchbox BethesdaResponded on 20 November 2024

   We're thrilled to hear that you enjoyed your experience with us, especially the service and our diverse menu options. Your recommendation for the Onion Straw is much appreciated! Thank you for your positive feedback.
   

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5. P

   Patrick

   Washington DC

   2 reviews

   vip
   2.0

   2 reviews

   Dined on 6 October 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   The restaurant seems to have gone downhill. We visited on a Sunday and we were taking the two tables that were dirty to be seated at. I then went to the restroom to wash my hands and the towel dispenser was resting on the countertop along with the soap dispenser. The food was okay but not great like it used to be.
   

   matchbox BethesdaResponded on 20 November 2024

   We're sorry to hear about your recent experience. We strive to maintain a clean and comfortable environment for our guests, and it seems we fell short during your visit. Your feedback is valuable and will be used to improve our service. We hope you'll give us another chance to impress you in the future.
   

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6. C

   Carmon

   Indiana

   5 reviews

   4.0

   5 reviews

   Dined on 5 October 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We were looking for a place near our hotel to have brunch and I found this location through an internet search. My husband loves pancakes and we both agreed that they were excellent. I loved the food, the ambience and the service.
   

   matchbox BethesdaResponded on 20 November 2024

   We're thrilled to hear that you enjoyed our pancakes and overall dining experience! Your feedback is greatly appreciated and we look forward to serving you again soon. Thank you for choosing us for your brunch!
   

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7. M

   Maria

   Washington DC

   12 reviews

   vip
   4.0

   12 reviews

   Dined on 4 October 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We both enjoyed our pizza at Matchbox and the waiters were very attentive. They only two small criticisms are: 1). the light at our table was SO bright we felt like we were in an operating room 2). Although the hand-held checkout devices are convenient, I always feel rushed and didn't fully review our bill. I would rather see the bill at my leisure and then check out. But those are not big issues that would prevent us from visiting again.
   

   matchbox BethesdaResponded on 20 November 2024

   We're glad to hear you enjoyed your pizza and found our staff attentive. Your feedback regarding the lighting and the checkout process is appreciated. We're always looking for ways to improve our customer experience and your comments will be taken into consideration. We look forward to serving you again soon.
   

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8. S

   Shari

   Washington DC

   4 reviews

   4.0

   4 reviews

   Dined on 21 September 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Was very noisy but service and food were good. Waiter said there are new things coming to the menu soon.
   

   matchbox BethesdaResponded on 20 November 2024

   We're glad to hear you enjoyed our service and food, despite the noise level. We're always working on improving our atmosphere and your feedback is appreciated. Our fall menu is here and, we think you'll love them!
   

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9. J

   Juma

   Washington DC

   27 reviews

   vip
   5.0

   27 reviews

   Dined on 19 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Table was ready and service was wonderful. Our server was especially patient and timely with everything.
   

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10. W

    Wendy

    Washington DC

    1 review

    5.0

    1 review

    Dined on 18 August 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Server was excellent food was good we were there for brunch!
    

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