Maya - New York

Review summary

1. OT

   OpenTable Diner

   New York City

   1 review

   1.0

   1 review

   Dined on 15 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Out waitress was incredibly curt and condescending to us. My husband has celiac disease so simply asked for corn tortillas instead of flour (their menu seems very allergy friendly) - flour tortillas came out instead we tried to flag someone down for 5 full minutes until our server came over and ensured us it was flour but that she would double check. She came out 5 minutes later with corn tortillas and didn’t even apologize. She also cleared our drinks and dishes before we were even finished - with the added flair of grabbing all the dirty utensils in one hand while still reaching across the table for plates. Overall, I understand her probably having a bad day and therefore being rude but I draw the line at not taking allergies seriously.
   

   Maya - New YorkResponded 6 days ago

   Thank you for sharing your feedback with us. We want to sincerely apologize for the experience you and your husband had during your visit. Providing excellent service and respecting dietary needs, especially allergies, is something we take very seriously, and we're truly sorry that we fell short in this instance. We've shared your comments with our team to ensure situations like this are addressed with greater care and professionalism. An apology should have been offered immediately, and our service during your visit should have reflected the high standards we set for ourselves. Thank you again for your honest feedback. It helps us improve, and we truly value your patronage.
   

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2. J

   Julie

   New York City

   1 review

   3.0

   1 review

   Dined on 8 December 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 2

   Great food, drinks, service, deal, everything! EXCEPT the DJ music was conversationally cripplingly loud - my friend and I had to sit so close to eachother and still yell into each others faces just to hear each other. Look I like music as much as the next person but when the waitstaff and guests at 2:00 pm in the afternoon have to yell and still can’t always hear eachother/ need to ask eachother to repeat things - it’s too loud! DJ was good but just several decimals lower please- I beg of you.
   

   Maya - New YorkResponded on 11 December 2024

   Hello Julie! Thank you for taking the time to share your feedback with us! We’re thrilled that you enjoyed the food, drinks, service, and overall atmosphere—we aim to make every visit a memorable one. We truly value your feedback about the DJ music. We understand how important it is for our guests to be able to have a conversation comfortably during their time with us, especially in the middle of the afternoon. Your experience means a lot to us, and we appreciate you letting us know how we can improve. We hope to welcome you and your friend back soon for a more enhanced experience.
   

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3. J

   Jonathan

   New York City

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food,impeccable service! Everything on the menu is phenomenal and the servers are friendly and super attentive. This was my 4th time here ive never had a bad experience !
   

   Maya - New YorkResponded on 11 December 2024

   Thanks for the 5 star recommedation! We're thrilled to hear that you had an amazing experience at Maya. It's great to know that our amazing food, impeccable service, and friendliness all met your expectations. We love to provide a memorable dining experience and your kind words are a testament to our efforts. We look forward to serving you again soon!
   

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4. A

   April Leyla

   New York City

   11 reviews

   3.0

   11 reviews

   Dined on 1 December 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   The Bottomless Brunch is tricky: pay attention to how it works. Food is good, drinks ok. The DJ was a distraction and the music was not memorable nor did it in anyway enhance the experience. The overall sound level was too high - had to speak loudly to be heard. Won’t go back.
   

   Maya - New YorkResponded on 3 December 2024

   Hi April! Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the food, but we’re sorry to learn that parts of your experience didn’t wow you. We appreciate your comments regarding the DJ and sound levels. Your insights help us refine our atmosphere so it better suits our guests' preferences. We’ll be sharing your feedback with our team as we work to improve. We hope you’ll consider giving us another chance in the future to provide an experience that exceeds your expectations.
   

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5. B

   Billy

   VIP

   San Diego

   25 reviews

   5.0

   25 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and drinks and service !! Will def come back again.
   

   Maya - New YorkResponded on 3 December 2024

   Hi Billy! We're absolutely delighted that you shared a glowing review of your recent visit to Maya! Our heartfelt thanks to you for your valued support. Your satisfaction is our success!
   

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6. R

   Rebecca

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on 27 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   The food was good, but there is chipotle (or another) sauce mixed into the green sauce for the chicken enchiladas, which is not mentioned on the menu, and I am not a fan of chipotle…the sauce doesn’t even look green. It was def good, but not what I would’ve ordered with an accurate menu description. Also I was between a Paloma and a margarita and chose a Paloma…but if they had mentioned it was happy hour, I would’ve gotten a margarita, which was included in the HH deal and the Paloma was not, and there was quite a big price difference. I also likely would’ve ordered food off the happy hour menu if they had told me that was an option…I spent an extra $18 BEFORE tax and tip. I ordered around 6:40pm. when I learned it was happy hour after ordering and receiving food, at 7:04 I asked it was possible to add a round of happy hour drinks and they said no, so I left rather than ordering more there. While I was disappointed with my experience, I’d still recommend others check out Maya!! I could tell the enchiladas were of good quality and think most people would really like them. And the overall customer service was pretty good. Multiple people came to check in on me many times. In particular I think this is an awesome bottomless brunch place. Often bottomless brunch options sacrifice food quality. I think this is one of the few restaurants where you’d also genuinely enjoy the food. I also really like how well the menu is labeled either allergens!!! (Although don’t go off the online menu, as that one isn’t fully accurate. For instance, I’m gluten free & after reading the menu online, I was planning to get the seafood enchiladas but in person that was labeled as not GF)
   

   Maya - New YorkResponded on 11 December 2024

   Hello Rebecca! We’re so pleased to hear that you enjoyed the quality of the food, as well as the attentive customer service during your visit. It’s also great to know that you’d recommend us to others and see us as an ideal spot for bottomless brunch—we truly appreciate your kind words. That said, we’re sorry to hear about missing out on our happy hour deals due to lack of communication. We’ll make sure to share your comments with our team so we can improve transparency on our menu descriptions and ensure our staff informs guests about happy hour availability when they’re ordering. We are always happy to hear from our guests and we thank you again for visiting Maya, and we hope to see you again soon!
   

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7. C

   Cecilia

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Maya is my favorite place for a bottomless brunch: delicious food, amazing drinks and great music at a great price. Highly recommend this place.
   

   Maya - New YorkResponded on 11 December 2024

   Hey Cecilia, wow we're over the moon to hear that Maya is your favorite place for a bottomless brunch! It's wonderful to know that our delicious food, amazing drinks, and great music add to your experience. Your high recommendation means so much. We can't wait to welcome you back for another great time. Thank you for your kind words and the 5-star rating.
   

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8. RE

   RosieE

   VIP

   Greater Boston

   8 reviews

   4.0

   8 reviews

   Dined on 16 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and drink & better service. DJ played great music at brunch
   

   Maya - New YorkResponded on 21 November 2024

   Thanks for the feedback, Rosie! We're thrilled to hear that you enjoyed our amazing food and drinks, and that our service went beyond your excpectations. It's always a joy to have you at Maya. We're especially glad you appreciated the DJ's music selection. We can't wait to serve you again soon!
   

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9. OT

   OpenTable Diner

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The seafood special they had was fantastic, shrimp and scallops melted in your mouth, over a great coconut rice, really really good. Service was great and staff was friendly and helpful, great time there.
   

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   Maya - New YorkResponded on 21 November 2024

   Thanks for visiting us at Maya! We're so pleased to hear that you enjoyed our seafood special and found it to be fantastic. It's great to know that our service and staff made your experience even better. We love to provide our guests with the best possible dining experience and your kind words truly mean a lot to us. We look forward to serving you again soon!
   

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10. b

    bill

    VIP

    New York City

    28 reviews

    5.0

    28 reviews

    Dined on 10 November 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    been there 150 times, starting on Opening Day -- never disappointed -- last night was quieter than the "bottomless brunch" mealtimes - happily so especially since we requested and obtained a table in the 'backroom' -- all the way back and to the right -- no diminution in service from Raul guacamole tradiicional still tasty and authentic >>> queso fundido wth chorizo - wonderful >>>Maya chop slad was fresh with good dressing on it >>> tacos with short rib and Shrimp Diabla were appreciated and rated 8+ of 10 >>>my very own short ribs dinner plate was excellent and i stole a tortilla to create my personalized version of soft taco con short ribs: 9+ dessert of CINNAMON ice cream lasted only seconds as we devoured it [although in the past we have had flan, coco flan, churros] standard and frozed margaritas [fresa] rounded out the experience
    

    Maya - New YorkResponded on 12 November 2024

    Thank you for being such a loyal guest and for visiting us right from our Opening Day—150 times is an incredible milestone! We're thrilled to hear that Raul and the team continue to provide excellent service, making your experience in the 'backroom' just as enjoyable as always. It's wonderful to know that our guacamole tradicional, queso fundido with chorizo, and the fresh Maya chop salad met your expectations. We’re delighted that you enjoyed creating your own taco with the short ribs and that you rated our dishes so highly! And yes, the cinnamon ice cream is definitely a favorite, and we’re glad it left you wanting more. We appreciate your wonderful feedback on the desserts and margaritas too. We look forward to welcoming you back for your 152nd visit soon!
    

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