MEATliquor Queensway

Review summary

1. OT

   OpenTable Diner

   Bristol1 review

   3.0

   Dined on 9 July 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   The food itself was quality and didn't take too long to arrive. The restaurant is part of a bowling alley so there is some noise and it is dimly lit, which was not a problem for me. However, I was charged an optional 12.5% service charge just for me as a single diner, this added on about £4 to the bill, which was automatically entered in the card reader for my contactless payment. I was given a bill to check but just quickly checked the food items, I felt slightly pressured into paying. I feel that parties under 4 should not be presented a service charge, but to enter it into the card reader without asking me when it is suppose to be optional was naughty. For this I wouldn't recommend eating here and to go elsewhere.
   

   MEATliquor QueenswayResponded on 16 July 2024

   Hello there, I hope you are doing well. Great to hear you liked the food - quality is a top priority for us! As you mentioned, the 12,5% of service charge is an option and it states on the bill 'If the service hasn't been up to scratch please don't hesitate to ask for to be removed'. We don't see why we should charge for the service on only parties over 4 people if everyone gets the same - great - service. I'm sorry if you felt pressured, surely it was not our intention. Please, check the bill before pay and do not hesitate to take the service charge off elsewhere too :) Kind regards, Artur Nalesnik Manager MEATliquor - Queensway
   

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2. A

   Al121

   San Francisco1 review

   5.0

   Dined on 6 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and venue. Staff were really helpful!
   

   MEATliquor QueenswayResponded on 16 July 2024

   Heya, Thank you so much for leaving such an amazing review. We are glad to hear you had a good time and was a pure pleasure for us. We hope to see you back soon. Kind regards, Artur Nalesnik Manager MEATliquor - Queensway
   

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3. SK

   ShwetaK

   London8 reviews

   5.0

   Dined on 5 May 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We love eating here. Food is always consistent and hits the spot every time.
   

   MEATliquor QueenswayResponded on 7 May 2024

   Hiya Shweta, I hope you are doing well. Thanks for taking the time to leave a review. I'm glad to hear the food always meet your expectations and looking forward to serve your favorite dishes again and again. Take care, Artur Nalesnik Manager MEATliquor - Queensway
   

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4. RH

   RosnH

   London1 review

   4.0

   Dined on 24 April 2024

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 4

   The concept of the restaurant was amazing, but the food wasn't the best we have eaten and very small portions for the price. I had a chicken parma and it was nothing like I had expected. A greasy bit of fried chicken with a huge wedge of breaded cheese with a teaspoon of marinara sauce in a tiny stodgy bun. Not worth the money and the salt and pepper chip portion was again on the small side.
   

   MEATliquor QueenswayResponded on 26 April 2024

   Hi there RosnH, We're sorry to hear your recent visit fell short of expectations. While we typically pride ourselves on generous portions and flavorful dishes, we understand your disappointment with the chicken parma. This isn't reflective of our usual standards, especially as our burgers are known for being big and saucy. Your feedback is valuable, and we'll use it to improve. We hope for the chance to make it right in the future with maybe a different choice of burger that you would enjoy. Would love to see you back, kind regards, Team MEATliquor Queensway
   

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5. EJ

   EmmaJ

   London1 review

   5.0

   Dined on 5 April 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Really good. Teenage boys enjoyed. Wish it was a bit clearer online about under 18s needing to vacate by 8pm but can let it slide as it was a fantastic burger and great service!
   

   MEATliquor QueenswayResponded on 7 April 2024

   Hey there Emma, The feedback is much appreciated! we're glad you had a pleasant visit to our venue. We do mention the 18+ only from 20:00 on the website and we make it aware to any guests that visit the venue with under 18's from 18:00-20:00. Apologies if you where not made aware but we would be happy to have you guys back again, hope to see you soon! Kind Regards, Team MEATliquor QW
   

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6. R

   Reilly

   London1 review

   5.0

   Dined on 10 March 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my birthday on Mother's Day, so it was busy but the staff had time for us and made it a joyous day. The food service was fast and tasty. 17 of us were on the high tables at the back of the bowling side of the restaurant and it was spacious with an okay noise level. The music selection was great too.
   

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7. J

   Johnny5935

   London1 review

   5.0

   Dined on 24 February 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I came for a date, although we did not eat much, the ambience and the vibe were no doubt great.
   

   MEATliquor QueenswayResponded on 12 March 2024

   Hi Johnny, I hope u are doing well. Appreciate for taking your time to leave a review. I'm happy to hear that you enjoyed your time and the atmosphere in the venue, hope to see you back soon. Kind regards, Team MEATliquorQW
   

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8. TM

   TomM

   Norfolk/Suffolk1 review

   2.0

   Dined on 3 February 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Prices of wines on the drink list are not what is charged and when challenged we were told that's just the way it is. When we then said we wouldn't pay the service charge because of it the waitress refused to talk to us. Arcade is very old and run down.
   

   MEATliquor QueenswayResponded on 6 February 2024

   Dear Tom, Thank you for taking the time to leave a review. Firstly, we apologize if there was confusion regarding the pricing of our wine. We assure you that our menu prices accurately reflect the prices of our wine offerings. We strive to be transparent about our pricing. Regarding the issue with the waitress refusing to address your concerns, we apologize for any inconvenience caused. It is important to us that every guest feels heard and attended to. We will address this matter with the staff involved. However, we would like to clarify that the arcade you mentioned is not owned by us but is operated by a separate company. We appreciate your feedback and will pass it on to Queens for consideration. I hope you give us another chance so we can greet you at our door again.
   

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9. Y

   Young

   Bristol5 reviews

   2.0

   Dined on 16 January 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   We had an issue with the three burgers we ordered (the fries and wings were great). The buns on the burgers were cold to the touch and we told the waiter who immediately took it away. The manager came by to say they tested the temperature and it was ok but they would make new burgers. We explained that the burger meat and fillings were hot but the buns were cold. The new burgers came and the results were the same - the buns particularly the bottom bun were cold, not even room temperature. We were too weary and hungry to bring this up again and just ate it. The manager came by to ask how it was and we told her it was just the same as before. She took it off the bill but what promised to be a pleasant meal was ruined. Note our usual Meatliquor is in Northcote Road and we have not had this issue before. Sorry, but the kitchen let us down
   

   MEATliquor QueenswayResponded on 19 January 2024

   Hi Young, I hope you are doing well. Thank you for taking the time to leave a review. We sincerely apologize for the inconvenience caused during your recent visit. We deeply regret that you received cold food not just once, but twice at your table. This isn't the level of quality we strive to provide and I'm glad to hear you were not charged for this. We want to ensure that every guest coming to our venue have a positive experience with us and will communicate the issue with the team. I hope you give us another chance and visit us again soon . Kind regards, Artur Nalesnik Manager MEATliquor-Queensway
   

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10. RW

    RobertW

    London18 reviews

    5.0

    Dined on 15 January 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Always loved MeatLiquor. Whilst their items have changed slightly (they serve slightly larger wings, but less amounts) it's still a reasonably great place to visit with friends for a tasty meal and drinks.
    

    MEATliquor QueenswayResponded on 22 January 2024

    Hi Robert, I hope you are doing well and thanks for taking the time to leave a review. I'm glad to see we are on your to-go list and hope to see you back soon! Take care, Artur Nalesnik Manager MEATliquor - Queensway
    

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