Medicine at The Crown

Review summary

1. J

   Jon

   Birmingham

   1 review

   5.0

   1 review

   Dined on 7 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing food in a stunning setting; bit lively because it was a Friday night but the atmosphere was great. Manager was super friendly and couldn’t do bough for us and the staff were really attentive and all really lovely. Definitely coming back!
   

   Medicine at The CrownResponded 6 days ago

   Hi Jon, Thank you for your amazing comments, i will ensure they will passed on to the team at The Crown. We look forward to your return. Kind Regards Medicine
   

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2. N

   Nicola

   Birmingham

   1 review

   5.0

   1 review

   Dined on 26 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food and service was absolutely brilliant. They had issues with the electric which was out of their control so they got the log fires on and made sure we was all okay. Really enjoyed it
   

   Medicine at The CrownResponded on 29 January 2025

   Hi Nicola, Thank you for understanding and kind words. The team definitely made the best of a bad situation,but thrilled you still had a great night. We look forward to your return. Regards Medicine
   

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3. S

   Sarah

   Birmingham

   1 review

   3.0

   1 review

   Dined on 29 December 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Had the Christmas dinner which was lovely. However I had two teenage boys with me and they couldn't eat the beef as it was too chewy. One was changed for Turkey. The other had the chicken with the beef so just ate that. Very disappointing because the main part of Sunday Lunch is the ROAST the meat...
   

   Medicine at The CrownResponded on 3 January 2025

   Hi Sarah, Thank you for your kind words on the service you recieved from the General Manager, great to hear you were all looked after. We strive to produce the perfect Roast and I am very sorry to hear that your boys were disappointed . I will ensure your comments are passed on to the Kitchen team. We really appreciate your feedback which is essential to keep improving and maintaining standards. Kind Regards Medicine
   

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4. S

   Steve

   Birmingham

   3 reviews

   5.0

   3 reviews

   Dined on 22 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fantastic food and service. First of all great pub, great atmosphere. We called ahead as we noticed our vouchers were out of date by a week but they were happy to honour it and we were so thankful. Incredible food and great service, will definitely be back soon
   

   Medicine at The CrownResponded on 3 January 2025

   Hi Steve, Thank you for your great feedback . We look forward to your return. Regards Medicine
   

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5. H

   Holly

   Birmingham

   2 reviews

   3.0

   2 reviews

   Dined on 13 December 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 2

   After having Sunday lunch multiple times I thought I’d try the normal menu with a friend, unfortunately this fell short of the mark. The fries were cold when they were bought out and the burger was only what I can describe as average. The service by the staff was very good though and they’re a credit to The Crown. Drinks prices were good and the drinks service was fast
   

   Medicine at The CrownResponded on 17 December 2024

   Hi Holly, I am so sorry, you were disappointed with your last visit to The Crown. I will investigate why we did not rectify the cold chips on check back and i will pass on your comments to the kitchen team, to look at improvements that can be made. We appreciate you taking the time to share your experience and hope to see you return for Sunday Lunch very soon. We wish you a very Merry Christmas. Medicine
   

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6. R

   Rebecca

   Devon

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Sunday lunch and really friendly staff. Will definately be coming back.
   

   Medicine at The CrownResponded on 17 December 2024

   Hi Rebecca, Thank you for your amazing review. \We look forward to your return. Have a vey Merry Christmas. Medicine
   

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7. M

   Mark

   Birmingham

   1 review

   2.0

   1 review

   Dined on 30 November 2024

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and welcoming friendly staff. However, our table was booked for 5 people which included my 13 year old daughter. We were told we had to leave before 9pm by door staff, a rule which was not highlighted on the website or known by other staff. Basically we missed out on dessert. Still. This little mess up hasn’t put us off and we will be back as the food and serving staff made the visit.
   

   Medicine at The CrownResponded on 17 December 2024

   Hi Mark, Thank you for your amazing review. We definitely take on board your comments. We are updating our website as we speak, and we will ensure that we make this much clearer and on opentable. We look forward to you and your family returning very soon. Merry Christmas. Medicine
   

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8. G

   Gemma

   Birmingham

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed the meal, my only gripe is the discretionary service charge not being overly highlighted on the receipt amongst the order. You eye is naturally drawn directly to the total and the charge doesn't stand out. I want to see a choice of whether I want to pay the charge and not have it automatically added to the total. Ideally 2 totals should be given, one with, one without the charge.
   

   Medicine at The CrownResponded on 17 December 2024

   Hi Gemma, Thank you for for the 5 star review, we are thrilled you had a great experience at The Crown. I will be passing on your comments to the Management team, as it is company policy that every waiter does confirm with our guest that they are happy to pay the service charge. I will ensure we revisit this in our team training, so it does not happen again. We hope to see you back very soon. Merry Christmas. Medicine
   

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9. R

   Richard

   Birmingham

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great, food. Excellent service. The staffs we quick
   

   Medicine at The CrownResponded on 17 December 2024

   Hi Richard, Thank you for taking the time to give us an amazing review. Really appreciated and we look forward to your return. Merry Christmas Medicine
   

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10. K

    Keely

    London

    2 reviews

    3.0

    2 reviews

    Dined on 27 October 2024

    1. Overall 3
    2. Food 1
    3. Service 4
    4. Ambience 4

    My husband and I visited sunday 27th at 4.30pm with our 3 year old. The sunday dinner was shocking. It came too quickly, therefore we suspected it wasnt fresh. The potatoes had been reheated and the meat was clearly from a cheap joint. My daughters chicken was dry. With all this said, we did eat it and no we didnt comment at the time when the waiter asked if everything was ok. We were hungry and we ate it. The freshest thing on our plate was the vegetables. For £20 per adult, the dinner was VERY disappointing and i will not be recommending.
    

    Medicine at The CrownResponded on 14 November 2024

    Hi Keely, We are very sorry to hear you were disappointed with your Sunday Lunch in the 27th. The team of Chefs freshly prepare all lunches, the reason yours arrived quickly, we had a large party of 20 around the same time .We served your table first, to prevent a longer wait with a small child. We check back on all tables to ensure everything is satisfactory and we would happily address and rectify any issues if we had been made aware at the time. We do hope you will reconsider your decision and return to us in the future. Regards Medicine
    

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