Medicine Bakery - New Street

Review summary

1. M

   Matt

   London

   1 review

   4.0

   1 review

   Dined on 8 December 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 3

   Amazing baked goods. The food was excellent. Unique vibe. The service was unfortunately quite slack and one of us was brought the wrong food. It was taken away but only the wrong item, leaving the correct dish to go cold by the time the other dish was brought over. Then we had to ask twice for the bill.
   

   Medicine Bakery - New StreetResponded 4 days ago

   Hi Matt, Thank you for taking the time to share your comments. I am sorry the service was not up to scratch, i will be investigating further, to ensure when mistakes happen, they are dealt with quickly and correctly. The team should have picked up any issues on check back. We are always striving to improve and we have continual team training, to keep our standards high. I hope it will not put you off visiting us again and we see you again over the festive season. We wish you a very Merry Christmas. Medicine
   

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2. J

   Judith

   VIP

   Warwickshire

   9 reviews

   4.0

   9 reviews

   Dined on 26 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Friendly service and lovely food - freshly cooked and tasty.
   

   Medicine Bakery - New StreetResponded 4 days ago

   Thank you Judith for your great comments. Merry Christmas . Medicine
   

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3. M

   Matthew

   London

   1 review

   5.0

   1 review

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Just lovely food and friendly service. Was very busy so the drinks took a while to come out but it was totally acceptable given how busy it was.
   

   Medicine Bakery - New StreetResponded 4 days ago

   Hi Matthew, Thank you for your patience, especially when it can get so busy. I appreciate the waiting times can be longer, but i hope worth the wait! I will pass on your kind comments to the team. Regards Medicine
   

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4. b

   bal

   Birmingham

   1 review

   3.0

   1 review

   Dined on 23 November 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Service very extremely very slow . I had booked a table for 12pm . we were put at the end of a table that another part of 5 were seated. I would have expected a table for two I booked in advanced.
   

   Medicine Bakery - New StreetResponded 4 days ago

   Hi Bal, Thank you for taking time to share your feedback. Unfortunately, New Street is a community cafe with many sharing tables, so can not guarantee single tables. Please in future, you could pop a note on your booking and the team will accommodate whenever possible or visit The Mailbox, where the restaurant is set up with individual tables. We hope to see you back in the future. Regards Medicine
   

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5. T

   Tony

   Worcestershire

   1 review

   4.0

   1 review

   Dined on 19 November 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Great place, great menu, great tastes - best breakfast in Birmingham!
   

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6. K

   Karyn

   Northampton

   4 reviews

   5.0

   4 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We visited here for the first time this weekend. The food was delicious, lovely attentive staff and gorgeous surroundings. I just wish they had better toilets..!
   

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7. E

   Ellie

   Warwickshire

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and came out quickly despite it being very busy! Would definitely book in advance, especially on weekends, as there was a bit of a queue. French toast was amazing - would recommend!
   

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8. T

   Tracy

   Warwickshire

   1 review

   3.0

   1 review

   Dined on 15 November 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Great location and decor. Food super tasty but quite pricey. Service pretty poor and slow.
   

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9. l

   lotty

   Dublin

   1 review

   2.0

   1 review

   Dined on 10 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Been previously and really enjoyed the food but this time was not up to previous standards. Some of the food was okay, but the fried chicken french toast was gristly with parts that looked undercooked. When we spoke to the waiter, he explained to me that it was chicken thigh and was ‘meant to be like this’, despite having discolouration and looking not right. I’ve had chicken thigh before but this one didn’t sit right with me and put me off the rest of my food. We paid regardless, but the waiter came over to me multiple times discussing the chicken despite it already being paid for, insinuating that I was wrong to have been put off by it.
   

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10. N

    Natalie

    Birmingham

    3 reviews

    4.0

    3 reviews

    Dined on 2 November 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Had a bit of a wait for a booked table, which wasn't great as we were were booked at theatre. Crowded waiting area on entry and were pushed out despite saying a table had been booked. Managed to get to the table seating area and told them about booking Kept being told 'yes yes we'll find you'. Could see they were trying to juggle reservations and those queuing to get in. Looked flustered. After we were seated the service and food was good. Just needs more structure at front desk to provide a great experience.
    

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