Medicine Bakery Wolverhampton

Review summary

1. N

   Nicholas

   Birmingham

   1 review

   3.0

   1 review

   Dined on 1 November 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   I thought the choice was limited compared to the Codsall MB, I wasn't impressed with my tea being served in paper cups. I would wrap up warm as I found it cold(this was noted on their website). The food we had was nice and hot. The staff are excellent very friendly and efficient. I should of have checked the menu before I went.
   

   Medicine Bakery WolverhamptonResponded on 6 November 2024

   Hi Nicholas, Thank you for taking the time out to share your feedback. Wolverhampton is a different concept to Codsall, with a deli counter and only a limited hot menu, with a Chef on weekends. Although, the cafe has in house seating, a large percentage of your guests are take away, which is the reason cups and our packaging is disposable. We will try and make this clearer on the website, so guests are not disappointed we cannot offer the full Medicine menu. Great to hear the team were warm and welcoming and the food was great. Sorry it is chilly, victorian factories , although are beautiful and essential to maintain our heritage, do not hold the heat in. We look forward to your return. Regards Medicine
   

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2. A

   Angharad

   Birmingham

   1 review

   4.0

   1 review

   Dined on 6 October 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   No one to take the reservation, no one to take you to a table , no one to take the order in fact the only staff visible was a lady behind the bakery counter.
   

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3. H

   Heidi

   Caribbean

   1 review

   5.0

   1 review

   Dined on 14 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely breakfast, served by very friendly polite serving staff - thank you
   

   Medicine Bakery WolverhamptonResponded on 25 September 2024

   Thank you Heidi for your amazing feedback. Your comments will be shared with the team ,much appreciated. We look forward to your return. Kind Regards Medicine
   

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4. A

   Amit

   Birmingham

   1 review

   5.0

   1 review

   Dined on 10 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and staff couldn't do enough for us.
   

   Medicine Bakery WolverhamptonResponded on 25 September 2024

   Hi Amit, Thank you for your wonderful comments and feedback . The team will be thrilled , it is really appreciated. Kind Regards Medicine
   

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5. SL

   SaraL

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined on 7 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent and portion sizes were bigger than expected. I marked it down a star for value only because I thought it was a little expensive however food was tasty, hot and I would definitely eat here again!
   

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   Medicine Bakery WolverhamptonResponded on 25 September 2024

   Hi Sarah, Thank you visiting Medicine . Your feedback are really appreciated. I will pass them on to the team, it is always very motivating to hear positive comments from our guests. We look forward to your return. Kind Regards Medicine
   

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6. A

   Anne

   Staffordshire

   3 reviews

   1.0

   3 reviews

   Dined on 26 August 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   I visited medicine in the chubb building, Wolverhampton. I'm in sure if it's normal practise or if it was purely because it was a bank holiday but hot beverages were served in paper cups. The granola yogurt I ordered was in a pre-made plastic pot. My usual experience at other medicine establishments is that it served in a bowl with compote. My husband's scrambled eggs were also quite congealed. All in all, not a very good experience.
   

   Medicine Bakery WolverhamptonResponded on 26 September 2024

   Hi Anne, I am so sorry you were disappointed with your recent visit to Wolverhampton. Unfortunately, the Wolverhampton site is a Deli, rather than a full cafe, due to limited kitchen space. We offer a take away service with disposable cups to either stay in house to enjoy our drinks and pastry menu or take away. My apologies , your expectations were not met, we need to make that clearer to all our customers. Did you make us aware that your husbands scrambled eggs were not satisfactory, as we would have immediately changed or refunded if you were not happy with anything? We do strive to get it right for every customer and your feedback is essential for us to keep improving and maintain our high standards. Kindest Regards Medicine
   

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7. J

   Julie

   Birmingham

   1 review

   1.0

   1 review

   Dined on 21 August 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Went lunchtime midweek so not all the menu is available. Very quiet, no ambience. No proper cutlery or tableware. Food was served in cardboard and drinks in take away cups. Not at all what I thought it would be like having visited other medicine bakeries. Very disappointed and will not be visiting again.
   

   Medicine Bakery WolverhamptonResponded on 25 September 2024

   Hi Julie, I think from your comments that you visited our Deli which is our takeaway / pasties counter, that is why drinks / food is served in paper cups . Our restaurant is situated next door to Harvey Nicholls, where the full main is offered, I am sorry that was not clear . I hope you revisit us in the future as it is the most beautiful environment, with the delicious Medicine menu. Kindest Regards Medicine
   

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8. DS

   DavidS

   Central Coast

   1 review

   vip
   2.0

   1 review

   Dined on 30 June 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 5

   I love Medicine and frequent the Codsall location. I have always been impressed with the variety of gluten free choices. However the Wolves City centre location was let down. I came with a large group of about 10 people-3 of which are Celiacs so must only get gluten free-we were told that chef does not do gluten free which was a bit of a shock considering this has never been an issue at the Codsall location and we were offered no alternatives. this visit was a complete letdown
   

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9. OT

   OpenTable Diner

   Birmingham

   1 review

   4.0

   1 review

   Dined on 22 June 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   We got into the bakery and asked if we needed to wait to be seated. We were told we could sit anywhere. We were sitting for around 10 minutes, I asked the waiter if we needed to go up and order or is it table service as we weren’t told. They said we needed to order at the till. The drinks took a while to come as well. The food was lovely when it came. It took us a while to find as there isn’t any signage around until you actually get into the building. The building itself is beautiful and has a lot of character. I would visit again and hopefully the service will be a bit friendly.
   

   Medicine Bakery WolverhamptonResponded on 24 June 2024

   Thank you for taking the time to share your feedback with us. We are so sorry for any confusion caused during your visit. We will be sure to share your comments with our team in Wolverhampton, and make it clearer for customers on arrival to order at our counter. We hope to see you again soon!
   

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10. OT

    OpenTable Diner

    Birmingham

    1 review

    1.0

    1 review

    Dined on 16 June 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2

    Used to love this branch and used it pretty regularly but it’s severely gone down hill. Extremely slow service, even though it was Father’s Day so that was to be expected. Drinks served from plastic cups (they never used to be), the coffee machine was broken, they no longer serve a Bloody Mary and I had to wait over an hour for a sandwich. My partners came out 15 minutes before mine and she had to eat it whilst I waited. We had to ask for cutlery for the table (as did a few tables around us who were then given dirty cutlery). A real shame as it used to be a brilliant place for brunch. The staff were very apologetic but unfortunately we won’t be returning.
    

    Medicine Bakery WolverhamptonResponded on 24 June 2024

    Thank you for taking the time to leave us your feedback. We are so sorry to hear that you did not enjoy your recent visit and for the issues outlined. We now operate our Wolverhampton Bakery HQ as 'Grab and Go' site with a condensed menu available on weekends, rather than our full brunch service. This also explains why we've switched to disposable cups and have adapted our menus. We can only apologise about the delays and dirty cutlery - these are certainly points that we will investigate with immediate effect, so thank you for bringing this to our attention. Again, we must apologise for any inconvenience caused and will use your feedback to help us improve. Kind regards, Medicine.
    

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