Mertens Prime

Review summary

1. R

   Rosemary

   Northern MI

   4 reviews

   5.0

   4 reviews

   Dined on 5 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing place!!! The food was wonderful, service was excellent and the ambiance was gorgeous!! I will definitely go back!!
   

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2. K

   Kelly

   Chicago

   1 review

   1.0

   1 review

   Dined on 28 November 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Maybe because it was Thanksgiving but EVERYTHING was bad. Took FOREVER to get initial drinks. Couldn’t make a a Martini correctly TWICE!!! 2 entrees came out cold, taken back to fix but took another 30 minutes to get replaced. Soooo wanted this cool space to be good but it sucked…the worst ever.
   

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3. D

   Doug

   Grand Rapids

   1 review

   1.0

   1 review

   Dined on 28 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I don't normally write reviews but this experience was so bad I had to. I took family out for a Thanksgiving treat. Arby's would have been a better choice. The service was awful, I ate half of my soup with a fork waiting on getting someone's attention to get a spoon. Our rolls came with no butter and we finally just ate them without, again getting no attention. Reviews said the fillet was the best ever, we ordered 2 and mine was the worst I had ever had and the other was barely cooked, again getting attention was so bad everyone had almost finished before we even got it so we just took it home to cook it at another time since it was so raw. For their prices you should be able to expect excellent food and service, we got neither. The most I have ever spent for a Thanksgiving dinner and the absolute worst (at 77) I have ever had.
   

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4. T

   Teanna

   Detroit

   1 review

   3.0

   1 review

   Dined on 21 November 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   it took us a long time to get our food and we didn’t get checked on much but it was beautiful in there and delicious !
   

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5. S

   Susan

   Orange County

   1 review

   5.0

   1 review

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Best Filet Mignon I have ever had!🥰 Really good service. Nice atmosphere, historical old building very cool!
   

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6. C

   Chiquita

   Grand Rapids

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hailey was an excellent servant she checked on me quite frequently
   

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7. K

   Keith

   Chicago

   1 review

   1.0

   1 review

   Dined on 16 November 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Drinks were horrible and we couldn’t drink them. Steak was very chewy and fatty especially for a filet. Spinach dip had no flavor and wasn’t even hot. Overall experience was very disappointing especially for a $200 meal
   

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8. R

   Rosemary

   Greater Boston

   3 reviews

   3.0

   3 reviews

   Dined on 15 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   It has been a couple years since we came to this restaurant, and we were really disappointed at the decline in the quality of the service, the availability of the items on the menu, and the quality of the food. Our servers really didn’t know anything about the drinks or the wine menu, and had very limited input on the food items. Several of the things that we wanted to order, we’re out of stock, and it was a Friday night. The price is pretty extreme for the drop in quality. Our servers really didn’t know anything about the drinks or the wine menu, and had very limited and put on the food items. Several of the things that we wanted to order were out of stock, and it was a Friday night.
   

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9. C

   Cole

   Seattle

   1 review

   1.0

   1 review

   Dined on 10 November 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 5

   Food was good but service was extremely poor and uninviting. Attempted to take my partner for her birthday and was severely disappointed in the lake of care considering how much it cost
   

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10. S

    Shelly

    Grand Rapids

    1 review

    2.0

    1 review

    Dined on 9 November 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    Not impressed. My husband and I felt rushed through our dinner. We were asked 3 times if we were ready to order within the first 15 minutes. As our waitress was setting our first drink down, we were asked if we wanted to order. We said not yet but did order an appetizer. When the appetizer came we were asked again to order. We asked for time to enjoy our appetizer and drinks. She came back in a couple of minutes and asked again, we asked for time to finish our appetizer. When she cleared the appetizer we then ordered. We received all of our order at once. I was expecting to have our salad and be able to enjoy that before we received our entree.' But we received everything at once. We weren't impressed with presentation at all. The house salad looked like it came out of a bag and couldn't really taste the dressing. It was just chopped lettuce and carrots and served in a deep soup bowl. We ordered the "steak fries" which looked like they came out of a bag also. Nothing special and also served in the same deep bowl. And our filet when served was warm like it had been sitting for a while. For the amount of $$ spent - $8 for fries and $8 for the salad, I would not bother going back.
    

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