Mertens Prime

Review summary

1. K

   Kara

   Grand Rapids

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Was a disappointing experience. We waited for a long time before we were greeted by a server. The bartender was busy chatting while we waited for our drinks. The food was cold and overpriced. Our waiter was friendly but inexperienced. I don’t plan to go back.
   

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2. L

   Leia

   Chicago

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Worst restaurant I’ve been to in years. The apps were disgusting and the audacity to charge $67 for that “steak” is a joke. Even the server seemed disappointed in his own restaurant.
   

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3. A

   Audra

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious filet mignon, melts in your mouth! Our server was very sweet and attentive!
   

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4. S

   Sami

   Grand Rapids

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Not the best. 250 on dinner and drinks - both steaks were not cooked to the temperature requested. Everything came out cold and looked very unappealing. I’ve never wrote a review in my life, but do yourself a favor and spend the money elsewhere. After the experience we had, I felt obligated to steer people away.
   

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5. D

   Deborah

   Grand Rapids

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went last night for my 58th birthday. Having dinner here had been a bucket list restaurant to try and it did not disappoint. Our server Jala was extraordinary! She was so knowledgable, friendly and delightful to interact with. The food was outstanding. The shrimp beignets and my salmon had so much flavor and cooked perfectly. We really enjoyed trying the absinthe service and the tableside bananas foster was the perfect ending to the evening. We never felt rushed and it definitely felt like an event. It was a lovely evening!
   

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6. H

   Hannah

   Unspecified

   1 review

   5.0

   1 review

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved it. Great date spot. Booths are so cute. Definitely coming back for brunch.
   

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7. R

   Rosemary

   Northern MI

   5 reviews

   5.0

   5 reviews

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mertens is amazing! Food was outstanding; service was great; and we love the atmosphere!! Highly recommended!!
   

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8. K

   Katie

   VIP

   Nashville

   3 reviews

   2.0

   3 reviews

   Dined on 25 January 2025

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 3

   Brought to the table and sliced bread and butter was already sitting there, and at every other empty table, who knows how long. Wall’s wood paneling next to our table had a thick layer of dust. Ordered escargot, instead of it being served in the usual escargot dish it came out floating in a dish of watery pool of butter (?) with a glob of herbs and garlic in a corner. Did not look appetizing. Also ordered table side Cesar salad - didn’t really mind it wasn’t served table side as advertised, but came out together with the escargot instead of in courses like we requested and had very little dressing on it. We got the chateaubriand for two, which I’ll own was a gamble. It was advertised as carved table side, instead they brought out 2 hunks of ropey lukewarm meat. Parts were cooked medium-rare, others charred. The steak came with a dollop of raw garlic on one side of the board and cold, hard herb butter on the other. We ordered the roasted garlic potato puree as our side: it was mashed potatoes that had obviously not been seasoned except for a shaking of salt and pepper on the top of the dish (like, go to the trouble of mixing in your seasoning). I’m a frequent restaurant-goer and I’ve never submitted a review like this. I’m usually very forgiving and I’ll acknowledge I had a much better, completely different experience at this restaurant 2 years ago. This was just…bizarrely bad for the money we paid. Upside drinks were good and came out quickly.
   

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9. L

   Laura

   VIP

   Chicago

   6 reviews

   3.0

   6 reviews

   Dined on 25 January 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   The parking garage is NOT for patrons as listed on this site. Menu is limited and lacks true French seasoning. Our server was sweet but inexperienced. Cocktails were great so I might return for the bar.
   

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10. K

    Kym

    Grand Rapids

    3 reviews

    2.0

    3 reviews

    Dined on 25 January 2025

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 1

    When we arrived we were told they had a large party booked in the main dining area so we were seated in a smaller room off from the bar area. It was so dark many tables were using cell phones to see their menus. A manager tried to bring in additional lighting, but wasn’t much help. They must have been under staffed as service was nonexistent towards the end of dinner. My husband had to find hostess to get our bill. Food was unremarkable. It was our first and last dining experience at this restaurant.
    

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