Meso Modern Mediterranean

Review summary

1. C

   Chris

   San Diego

   7 reviews

   3.0

   7 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Today we came in at 3:45 and felt that we were in betweensuperb. For the staff and kitchen. It took 25 mins to get our drinks and order in. Most of the food was amazing with the exception of the steak. We requested medium, but came cold and was rare. I'll take it as an off day as every other (10+ times) both the food and service was supurb.
   

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2. V

   VARUN

   VIP

   Phoenix

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Quantity of food was weak. Service could have been better at the start. Maybe our server was having a tough day. The last half of the dinner was better.
   

   Meso Modern MediterraneanResponded 1 day ago

   Thank you for your feedback. We’re sorry to hear that the beginning of your experience didn’t meet expectations, and we understand that service could have been improved. We appreciate your understanding, and we’re glad the second half of your dinner was better. We’ll take your comments to improve moving forward.
   

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3. M

   Michael

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food with great, attentive service. Exceptional cocktails
   

   Meso Modern MediterraneanResponded 4 days ago

   Thanks for the feedback! We're thrilled to hear that you enjoyed our food and service. It's great to know that our cocktails were a hit too! Your kind words mean a lot to us at Meso Modern Mediterranean. We strive to create an exceptional dining experience and your feedback lets us know we're on the right track. We can't wait to welcome you back soon!
   

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4. S

   Sam

   San Francisco

   1 review

   3.0

   1 review

   Dined on 24 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Dec 24th, We had a 12 pm reservation as we were celebrating a birthday. They had decided to pull out the lunch menu and offered a special Christmas Eve lunch. When We tried ordering the ribs we were informed that they were already sold out items. The restaurant had opened at 11:30am and were sold out by 12 pm? explanation given was that they had 250 reservations for the evening and hence the shortage. Why then have it on the menu? Our order was all mixed up:: The main course was served first and h the appetizer at the end of the meal. we asked for pita and kababs , we got falafel. The pita was served first and we waited until the end of our meal for the kebabs. The waiter had described one of the main courses as a flaky pastry but we got a sauce instead. We called to speak to the manager. She offered desserts on the house, which we refused. So she comped our drinks and one main course. That was her solution to the poor service. Also while we were eating, there was an accident at another table with the waiter dropping the drinks. Two of the patrons at the table of 10 were drenched. Waiters rushed in and cleaned up the mess of broken glasses and drinks. We noticed the manager walk up and around their table without a word. The food was very tasty despite the poor service.
   

   Meso Modern MediterraneanResponded 1 day ago

   Thank you for sharing your experience. We’re truly sorry to hear about the mix-ups, slow service, and other inconveniences during your birthday celebration. It’s unacceptable that the main course was served first, and the lack of proper management and communication is concerning. We apologize for the incidents at another table and the manager’s oversight. We appreciate your understanding and hope to address these issues to improve your future experiences. Thank you for your feedback, and we hope to welcome you back for a much better visit.
   

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5. N

   Noy

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined on 24 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   We have a reservation at 6:30 for 4 people on a Monday evening. When we got there they sat us outside in the patio. I asked the host if we could sit inside the restaurant. They told us” NO” because there was nothing available inside. I can see that there was a lot of empty tables. So we just like ok we can sit in outside. Our dinner took over 2 hrs and I look inside the same table were still empty. I still don’t understand why can we sit inside. Anyway!! Their food has improved and the service was good.
   

   Meso Modern MediterraneanResponded on 24 December 2024

   Thank you for the review! We're glad to hear that you enjoyed your meal and our service at Meso Modern Mediterranean. We're sorry for the inconvenience caused by the seating arrangement on your visit. We understand how this could have affected your dining experience and we sincerely apologize for any inconvenience caused. Your feedback is invaluable and we will certainly take it into consideration for future improvements. We appreciate your patience and understanding.
   

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6. S

   Shalini

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on 23 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Meso has a very interesting menu, may be we just chose the wrong things to try ? But overall disappointing. The service on a Monday with very few people in the restaurant, was super slow. We waited 20 mins before someone came to take our order - the orders came another 20 mins later - drinks came after the meal was served- overall a service disaster. The food itself was good- except for the vegan gnocchi dish that tasted and smelled weird .. the sauce was bland too. Best were the falafel pita sandwich and the root tart. But all else was meh. It’s expensive, so would not return for meh food.
   

   Meso Modern MediterraneanResponded 1 day ago

   Thank you for your feedback. We’re sorry to hear that your experience at Meso didn’t meet expectations. The slow service and issues with the vegan gnocchi are concerning, and we’ll work to improve these areas. We appreciate your honest review and hope to provide a better experience in the future.
   

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7. N

   Nazanin

   San Francisco

   146 reviews

   4.0

   146 reviews

   Dined on 20 December 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The mushroom risotto was slightly warm with barely any risotto. The flavor was also very bland.
   

   Meso Modern MediterraneanResponded on 24 December 2024

   Thanks for the review! We're sorry to hear that your meal didn't meet your expectations. We take pride in our food quality and it seems we missed the mark this time. Your feedback is valuable and will help us improve. We hope to have the opportunity to serve you again and provide a more enjoyable dining experience.
   

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8. S

   Su

   San Francisco

   3 reviews

   4.0

   3 reviews

   Dined on 19 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very nice dining experience. Our waiter Marco was very friendly, food was delicious. Definitely one of our go to places for Mediterranean food
   

   Meso Modern MediterraneanResponded on 24 December 2024

   Thank you so much for your wonderful review! We're thrilled to hear that you had a wonderful dining experience with us at Meso. We always strive to provide a memorable experience for our guests and your feedback is a testament to our efforts. We hope to see you again soon for another delightful Mediterranean meal! Best wishes, The Management Team
   

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9. A

   Allan

   VIP

   San Francisco

   18 reviews

   1.0

   18 reviews

   Dined on 15 December 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Food was good but the service — what a gong show. Waited 25-30 minutes after being seated with no contact at all from anybody; nothing, zero, zilch, nada, nobody asking to take an order, no idea who was (not) waiting on our table. We debated should we get up and go talk to the hostess? Go order drinks from the bartender? Walk out? I finally flagged down a waiter from way across the room, who was shocked we hadn’t been helped and admirably jumped in to take our order. Wagyu kabobs, hummus, eggplant, muhammara, flatbreads, shrimp entree, roasted carrots, and NY steak were all VERY good. But all for naught really. Where was management?
   

   Meso Modern MediterraneanResponded 1 day ago

   We’re really sorry to hear about your experience. Waiting 25-30 minutes with no contact is unacceptable, and we apologize for the lack of attention you received. It’s concerning that no one took the initiative to check on you, and we’ll address this immediately with our team. Thank you for your honest feedback, and we hope to make things right next time you're in.
   

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10. C

    Colette

    VIP

    San Francisco

    18 reviews

    3.0

    18 reviews

    Dined on 15 December 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    Food was great. The service left a lot to be desired! We arrived for an early reservation on a Saturday night. There was some confusion as to who our server was. Once we got our server we ordered some drinks and appetizers. Half of the drinks arrived and we needed to remind the waiter about the other drink that was ordered. The appetizers came out in a reasonable time. They were delicious. We ordered or main course, the lamb shank, at the same time as everything else and asked our service the pace our meal, small plates first and then the main. We waited almost an hour between our salad and our main meal. Our server needed to be flagged down several times throughout the night for refills on drinks, clearing the table and bringing fresh plates for our entrees. Everyone has a bad day, but this seemed egregious. The couple next to us waited a good 20 minutes for water to be brought to their table. The restaurant became progressively busier throughout the night, but it was almost empty upon our arrival. This was our first time eating at Meso, though we often frequent Santana Row. The food was delicious, but the service all the way around will prohibit us from returning. It’s a shame. Oh and icing on the cake, though we checked in for our reservation on time, we received a ‘no show’ notice from Open Table for our reservation later that same evening. This restaurant has been around too long to have not worked out basic service kinks.
    

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    Meso Modern MediterraneanResponded 1 day ago

    Thank you for sharing your experience. We sincerely apologize for the confusion regarding your server and the delays in service. We understand how important it is to provide a seamless dining experience, and we’re truly sorry for falling short. Your feedback has been shared with our team to ensure that we address these issues and improve moving forward. We hope you’ll give us another chance to provide you with the experience you deserve.
    

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