Metropolis by Marcus Samuelsson

Review summary

1. T

   Tricia

   New York City

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   I took my team of 6 out for a holiday dinner. Food was delicious - from the gnocchi, to the lobster ravioli, to the steak, to the crispy snapper. The atmosphere is super cool - it felt special without being fussy. The service was the downfall. Our waiter took forever to get our drink orders in, and invited one of my dinner mates to “go look at the tequilas” as he was inquiring about which tequilas they had. Then the waiter insisted we give our orders in the specific order we were seated at the table, unwilling to bypass someone who hadn’t yet decided. I understand you may need to enter orders in a particular order, but a skilled waiter would jot and make the customers feel comfortable while keeping the specifics of restaurant process low key.
   

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2. Y

   Yvonne

   New York City

   5 reviews

   2.0

   5 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   I recently visited and while the ambiance and service initially left a great impression, my experience was marred by a serious oversight regarding my peanut allergy. Upon arrival, I informed the staff of my allergy and felt confident in their understanding. Plus my allergy is noted on my open table account which was used to make the reservation. However, the coconut shrimp I was served caused an allergic reaction. Fortunately, they had allergy medication on hand, and the staff's response to the situation was immediate and professional. Kudos to the manager and director on staff! Despite their swift action, the incident was preventable and highlighted a critical gap in their handling of dietary restrictions. It's unfortunate that our evening had to end prematurely, as I was looking forward to the full dining experience. Based on the level of care shown after the reaction, I'd recommend this restaurant to those without severe food allergies. However, for anyone with a nut allergy, I'd suggest caution or choosing another establishment. I only really got to enjoy the oysters and the cornbread. Oysters were good and I loved the table side service of them. Corn bread was also good and had a great texture. The coconut shrimp was good but since it caused the reaction with peanuts in the sauce, I can't count it.
   

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3. C

   Christine

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything about the experience exceeded our expectations, and we will recommend the restaurant highly!
   

   Metropolis by Marcus SamuelssonResponded 4 days ago

   Hi Christine, We're delighted your experience exceeded expectations and that you would highly recommend our restaurant—it truly means the world to us. We can’t wait to welcome you back for another memorable dining experience. Have a happy holiday season! Best wishes, The Metropolis by Marcus Samuelsson Restaurant Team
   

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4. K

   Karen

   New York City

   19 reviews

   vip
   5.0

   19 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely welcome, excellent table, awesome server and delicious dinner. The halibut and short ribs were outstanding. We will be back!
   

   Metropolis by Marcus SamuelssonResponded 6 days ago

   Hi Karen, Thank you for being our guest! We truly appreciate your kind feedback and are thrilled to hear that you had such a wonderful experience at Metropolis. It’s fantastic to know that you enjoyed every aspect of your visit. We can't wait to welcome you back for another great meal the next time you’re in Downtown NYC. Warm regards, The Metropolis by Marcus Samuelsson Team
   

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5. J

   James

   New York City

   74 reviews

   vip
   5.0

   74 reviews

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely fantastic food and service. Marcus happened to be there and visited our table then sent out dishes to sample compliments of the house. What a wonderful evening!
   

   Metropolis by Marcus SamuelssonResponded 7 days ago

   Hi James, Thank you so much for your kind words! We’re thrilled to hear you had a fantastic experience at Metropolis, especially with Chef Marcus in the house! It’s always a treat when he’s around to personally connect with our guests and send out special dishes. We’re so glad you enjoyed the evening, and we can’t wait to have you back for more delicious food and great memories! Have a wonderful holiday season, The Metropolis by Marcus Samuelsson Team
   

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6. A

   Addy

   Toronto

   4 reviews

   vip
   5.0

   4 reviews

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and vibe were excellent. Even Marcus himself came out to greet us and other guests; it really showed the happiness he felt as diners enjoyed his delicious dishes. Would highly recommend this place.
   

   Metropolis by Marcus SamuelssonResponded 3 days ago

   Dear Addy, We’re thrilled to hear you enjoyed the food and vibe—and having Marcus come out to greet you and share in the joy of your evening makes it even more special! Your kind words and recommendation mean so much to us, and we can’t wait to welcome you back for another fantastic meal. Wishing you a wonderful holiday season. All the best, The Metropolis by Marcus Samuelsson Restaurant Team
   

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7. S

   Shefali

   New York City

   39 reviews

   vip
   3.0

   39 reviews

   Dined on 27 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Great ambience and nice space at the PAC. Portion sizes for entrees varied greatly and plating didn't make sense.
   

   Metropolis by Marcus SamuelssonResponded on 2 December 2024

   Hi Shefali, We're genuinely sorry that your experience at Metropolis by Marcus Samuelsson did not meet your expectations. Please trust that we wanted nothing more than to "wow" you and your guests in every way, and we sincerely apologize. Your feedback was well received and will be shared with our team. We look forward to hosting you again the next time you are in the neighborhood so we may show you a better experience and restore your faith in our restaurant. Warmly, The Metropolis by Marcus Samuelsson Team
   

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8. A

   Alice

   New York City

   1 review

   5.0

   1 review

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was an amazing experience. I will definitely be back. 
   

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9. A

   Adelle

   Charlotte

   2 reviews

   vip
   4.0

   2 reviews

   Dined on 24 November 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   Service was average. We had to ask for drink menus and water twice. Food served was not hot. I had a better experience 2 month ago. Very hard to get Uber transport there, especially at nighttime.
   

   Metropolis by Marcus SamuelssonResponded on 24 November 2024

   Dear Adelle, Thank you for dining with us and sharing your honest feedback. Our goal is always to provide deliciously prepared dishes with excellent service, and we regret that we fell short during this visit. We appreciate guests letting us know when something isn't right so we can promptly address it and make amends. We never want anyone to leave our restaurant disappointed, and we are truly sorry you did. Please accept our sincerest apologies, and we hope you'll give us another chance to restore your faith in Metropolis. With regrets, The Metropolis by Marcus Samuelsson Team
   

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10. D

    David

    New York City

    72 reviews

    vip
    5.0

    72 reviews

    Dined on 21 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food is consistently fire - innovative, flavorful, hints of Marcus everywhere dating back to his time at aquavit in the 90s (I was around then) - also. Ashley makes amazing drinks!! Love this place and all you do. Thanks, and see you soon!
    

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