Metropolis by Marcus Samuelsson

Review summary

1. G

   Geoffrey

   New York City

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was an A+. From Krista(?) the host to our server and all of the folks in between it was top notch. Where it was a let down for me was the food. Everything was spicy when I didn’t expect it. Yes, I’m a basic white dude.
   

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2. J

   Jill

   VIP

   New York City

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Food not in line with other restaurants by Marcus.
   

   Metropolis by Marcus SamuelssonResponded 4 days ago

   Dear Jill, We're sorry that your experience at Metropolis by Marcus Samuelsson did not meet your expectations. Please trust that we wanted nothing more than to "wow" you in every way, and we sincerely apologize. Your feedback was well received and will be shared with our team. We hope you will dine with us again, as we would love to show you a better experience and restore your faith in our restaurant. Warmly, The Metropolis by Marcus Samuelsson Team
   

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3. R

   Robyn

   VIP

   New York City

   1 review

   5.0

   1 review

   Dined on 2 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food, tasty drinks… Definitely will be back!
   

   Metropolis by Marcus SamuelssonResponded 5 days ago

   Dear Robyn, Thank you so much for your feedback! We're thrilled you enjoyed our amazing food and tasty drinks. We look forward to welcoming you back to our restaurant soon and wish you a happy new year. Best regards, The Metropolis Team
   

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4. OT

   OpenTable Diner

   VIP

   New York City

   6 reviews

   2.0

   6 reviews

   Dined on 2 January 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   We started the evening with high hopes after receiving two great cocktails and an appetizer of smoked salmon! Things quickly went south after we explained in detail my food intolerances then ordered our additional appetizers, an entree and two sides. We were told well into our dining experience that the entree I ordered contained an allergen, so I ordered an additional appetizer and cancelled the two sides. Two minutes later the entree and both sides arrived. They sent the entree “as is” but took it upon themselves to send plain fries instead of the “cheesy fries” that were ordered as they felt they knew my intolerance better and “wanted to be safe” even though we discussed my comfort level and my intolerance upon ordering the dish. I also ordered a bottle of wine that was served warm and the server spilled a good amount of it on the floor because of the temperature issue. The server said “oh, we didn’t have it cold so do you want me to chill it?” All in all I’m not entirely sure what was going on but I was looking forward to a stellar dining experience, unfortunately that wasn’t in the cards for metropolis to deliver. Also, not a single manager stopped by to speak to us about the missteps, only to remind me that the entree contained dairy… hope your experience is better than ours!!!
   

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5. A

   Andrea

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente. Falta señalización en la ubicación del lugar
   

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6. R

   Rose Ann

   New York City

   1 review

   5.0

   1 review

   Dined on 28 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience we had with our family was amazing. The way the chefs plated the food was a work of art. The food melted in our mouths as we savored everything we had. The chocolate espresso was by far our favorite drink and the carajillo we highly recommend. The experience we had with our server was by far 5stars . She was so attentive and explained every dish we had. I want to thank everyone for giving us VIP service and making our dreams come true.
   

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7. K

   Kara

   Seattle

   1 review

   5.0

   1 review

   Dined on 28 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was by far our best experience of NYC! The food was amazing…the staff was helpful and kind…the art and ambiance is stunning….can’t say enough good. After dinner…my daughter turned to me to ask about the bill….we all ate well…including dessert and drinks….and when I told her the total…she said…that’s it?! We should have eaten there every night. Best value for the quality of food by far. Thank you creating such a special place…and filling it with amazing staff. Loved it!
   

   Metropolis by Marcus SamuelssonResponded on 30 December 2024

   Hi Kara, Thank you so much for your fantastic feedback. We're thrilled to hear that your best experience of NYC at Metropolis by Marcus Samuelsson was not only memorable but also exceeded your expectations. It's wonderful to know that you enjoyed our food, art, and service. We're especially glad you found the overall value worth the high-quality food. We look forward to serving you again soon. Best, The Metropolis by Marcus Samuelsson Team
   

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8. G

   Glenn

   VIP

   San Francisco

   8 reviews

   5.0

   8 reviews

   Dined on 28 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an amazing dinner. I was expecting a low key meal since I was not familiar with this restaurant and boy was I surprised. Wonderful service that was attentive but not intrusive and the food was delicious! Only downside was they ran out of one of the desserts we wanted to try but otherwise I would highly recommend and would definitely come back.
   

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   Metropolis by Marcus SamuelssonResponded on 30 December 2024

   Thanks for the feedback, Glenn! We're thrilled to hear that you had an amazing dinner at Metropolis by Marcus Samuelsson. We're glad you appreciated our attentive service and delicious food. We're sorry to hear about the dessert run-out but glad you found the rest of your experience to be worth it. We look forward to welcoming you back soon. Best, The Metropolis by Marcus Samuelsson Team
   

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9. B

   Benjamin

   Hawaii

   1 review

   4.0

   1 review

   Dined on 28 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food, venue and service were excellent. Cocktails not so much (grasshoper served in high ball glass instead of coupe, “flying fish” in dubious-taste fish-shaped flower vase). Price mistake on check, was quickly and happily fixed by our waitress. Overall a good experience.
   

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10. OT

    OpenTable Diner

    New York City

    1 review

    4.0

    1 review

    Dined on 25 December 2024

    1. Overall 4
    2. Food 5
    3. Service 1
    4. Ambience 5

    Super endroit, super nourriture mais service très très bas de gamme. Attente de 50 minutes pour avoir le premier verre alors que le restaurant n’était pas plein et que les serveurs riaient entre entre eux. Erreurs de commande. Le service est vraiment le bémol - dommage car le reste est top
    

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