Mexican Sugar Montrose - Regent Square

4.2

37 Reviews

$30 and under

Mexican

Make a booking

2 people

26 Dec 2024

19:00

Booked 43 times today

Good for groups
Great for creative cocktails
Good for special occasions

Mexican Sugar is NOW OPEN at Regent Square in the heart of Montrose! We offer an elevated dining experience that celebrates the vibrancy and richness of Mexico. We take the traditional flavors of Mexican cuisine and elevate them to new heights with our commitment to using only the freshest ingredients and preparing everything from scratch. Our warm and inviting atmosphere inspired by the beauty of Mexican design and architecture provides an ambiance ideal for any dining occasion. From Happy Hour to Lunch, Brunch to Dinner and Late Night, we are so excited to serve you in Montrose!

Order delivery or takeout

Additional information

Dining style
Casual Dining
Price
$30 and under
Cuisines
Mexican, Contemporary Mexican
Hours of Operation
Mon–Thu 11:00–22:00 Fri 11:00–23:00 Sat 10:00–23:00 Sun 10:00–22:00
Phone number
(713) 487-1095
Website
https://www.mexicansugarcocina.com/
Payment Options
Cash not accepted
Dress code
Smart Casual
Executive Chef
Ruben Campos

Location
3505 W Dallas St, Houston, TX 77019
Area
Montrose
Cross Street
W. Dallas Street @ Dunlavy Street
Parking details
Private Lot
Additional
Gluten-free Options

What 37 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2

4.2 based on recent ratings

4.2Food
4.3Service
4.5Ambience
4.2Value

Noise • Moderate

37 Reviews

H
Harshul
VIP
San Francisco
1 review
1.0
1 review
Dined 1 day ago
1. Overall 1
2. Food 3
3. Service 2
4. Ambience 3
Kitchen and staff seemed overwhelmed. Our main course didn’t come for an hour and we just canceled the order and left.
Is this helpful?
n
noe
VIP
Houston
1 review
5.0
1 review
Dined 1 day ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Wow! We had an amazing dinner (5 ppl) on Christmas Eve. From the start when we walked in seeing the cool ambiance, then making our way upstairs. Much bigger than I expected. Our Waiter for the evening was fantastic! He went over the menu and provided his personal favorites. The Guac was spot on. I had the burger and it was so much flavor. I went medium and was still so soft. Our sever and the other employees checked on us throughout the meal. I’m a foodie and this is now on the rotation.
Is this helpful?
R
Rene
Houston
2 reviews
5.0
2 reviews
Dined 2 days ago
1. Overall 5
2. Food 4
3. Service 3
4. Ambience 4
Everything was good, waiting for the waiter to come take our order took longer than expected
Is this helpful?
R
Rhonda
Houston
5 reviews
5.0
5 reviews
Dined 2 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
The food and drinks were so good. We will definitely be back!
Is this helpful?
S
Seanne
Houston
22 reviews
5.0
22 reviews
Dined 2 days ago
1. Overall 5
2. Food 4
3. Service 5
4. Ambience 5
Really enjoyed this new restaurant. Only complaint is that the beef in my tacos was much too overcooked. My husband’s enchiladas were very tasty.
Is this helpful?
I
Isabel
Houston
1 review
5.0
1 review
Dined 3 days ago
1. Overall 5
2. Food 5
3. Service 3
4. Ambience 5
Good food and drinks Still new so I understand staff being overwhelmed and running behind. But see lots of potential Hopefully they keep the good happy hour!
Is this helpful?
A
Angela
Houston
3 reviews
5.0
3 reviews
Dined 3 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Kind and attentive service. Delicious food and drinks! Staff was very careful and made sure to note all of our food allergies while taking our order and before allowing us to order items that may cross-contaminate. The Mexican Vanilla ice cream is some of the best I've ever eaten! The churros were wonderful too!
Is this helpful?
O
Olaide
VIP
Houston
3 reviews
1.0
3 reviews
Dined 3 days ago
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
Terrible Experience – Avoid at All Costs! I rarely write reviews, but after what we experienced here, I feel compelled to warn others. Our reservation was for 6:15, but we arrived around 6:25 due to parking issues. We were seated near the kitchen, right in a high-traffic area with the door opening and closing constantly. We asked to move to another section, and were told it would be a 25-minute wait. After an hour at the bar, we noticed that not a single table had food in front of them. Some women seated nearby had been waiting for over 1.5 hours and still hadn’t received their meals. It became clear that they had overbooked and the kitchen was backed up, unable to keep up with the demand. We decided to leave but had already ordered two cocktails and an appetizer while sitting at the bar. After waiting about 20 minutes for the appetizer, we asked our server, Aaron, to remove it so we could pay for the drinks and leave. He said only the manager could handle that, and we waited another 5 minutes. At this point, my husband was starving and frustrated, and he just wanted to pay and go. Aaron then threatened to call the police over $23 worth of drinks because he couldn't charge us without the manager's approval. We spoke to another manager, who apologized and said we could leave. But Aaron ran after my husband, claiming they had cameras and threatening to call the cops. Thankfully, the manager stepped in and the situation was resolved. This place is a complete disaster – they overbooked, couldn’t handle the kitchen load, and the service was abysmal. The staff was unprofessional and rude. We will never be returning, and I highly recommend you stay away.
Mexican Sugar Montrose - Regent SquareResponded 3 days ago
Dear Olaide, Thank you for taking the time to share your feedback. Your concerns about the seating arrangement, delays in food service, and the handling of your payment are taken very seriously. This is not the level of service we strive to provide, and it’s clear we fell short in several areas during your visit. While we do our best to accommodate guests promptly, it is evident that we did not manage the volume of reservations effectively that evening. We value your feedback and would appreciate the opportunity to make this right. If you are open to discussing this further, please feel free to contact us directly at 713.487.1095. Your experience highlights areas where we can improve, and we are committed to doing so. Sincerely, Jared Escalante
Is this helpful?
D
David
Houston
19 reviews
1.0
19 reviews
Dined 3 days ago
1. Overall 1
2. Food 4
3. Service 1
4. Ambience 3
Service needs a lot of work. Lack of acoustic mitigation makes it impossible to hear anyone in your party. This restaurant should not be serving customers until they’ve spent more time refining their service.
Mexican Sugar Montrose - Regent SquareResponded 3 days ago
Dear David, Thank you for sharing your thoughts about your visit. We regret that the service and noise level detracted from your experience. Your feedback regarding both issues is invaluable, and we’re taking steps to address these areas to ensure a more enjoyable and seamless dining environment for all our guests. We appreciate your candor and hope you’ll give us another opportunity to provide the level of service and comfort you deserve. Please feel free to reach out and ask for my name personally and I'm happy to make sure we perfect your next visit. Sincerely, Jared Escalante
Is this helpful?
G
Gabriella
Houston
1 review
2.0
1 review
Dined 4 days ago
1. Overall 2
2. Food 3
3. Service 2
4. Ambience 3
Absolute terrible service. We had a reservation and not even 5 minutes after we were seated, they moved us to make room for a larger party. Our server was very slow bringing out drinks, appetizers, and main courses. We had to remind him that we were waiting for our food so he leaves and then suddenly he brings it out, but you could tell it was sitting for a while as it was not fully hot. We waited an additional 45 minutes to get water for everyone. Our reservation was at 5:15pm and we didn't leave till after 7pm due to the long wait. Cherry on top was asking for the check and waiting another 20 minutes, just for us to have to get out of our seat to hunt down our waiter to finally get our check so we could go. The food was very mid and very expensive. The atmosphere was very dark and crowded. Everyone surrounded around us were also waiting for their food. I feel like they should have stopped seating so many people because their staff obviously could not keep up. Definitely would not come back. The review would have been better if our server took the time out to communicate and check up on us. Instead he neglected our table and left us to ask others for service.
Mexican Sugar Montrose - Regent SquareResponded 3 days ago
Dear Gabriella, Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you faced during your visit. Being moved after seating, slow service, and delays in food and water are unacceptable, and it’s clear we fell short of providing the experience you deserved. We’re addressing these concerns with our team to improve communication, service efficiency, and overall guest satisfaction. Your comments are invaluable as we work to refine our operations. We regret that your visit was disappointing and hope we can make it up to you in the future. Please feel free to reach out and ask for my name personally and I'm happy to make sure we perfect your next visit. Sincerely, Jared Escalante
Is this helpful?

FAQs

Mexican Sugar Montrose - Regent Square offers takeout which you can order by calling the restaurant at (713) 487-1095.

Mexican Sugar Montrose - Regent Square is rated 4.2 stars by 37 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

26 Dec 2024

19:00

Booked 43 times today

Order delivery or takeout

Google Map for Mexican Sugar Montrose - Regent Square

3505 W Dallas St, Houston, TX 77019

Additional information

Cross Street
W. Dallas Street @ Dunlavy Street
Area
Montrose
Hours of Operation
Mon–Thu 11:00–22:00 Fri 11:00–23:00 Sat 10:00–23:00 Sun 10:00–22:00
Price
$30 and under
Cuisines
Mexican, Contemporary Mexican
Dining style
Casual Dining
Dress code
Smart Casual
Parking details
Private Lot
Payment Options
Cash not accepted
Executive Chef
Ruben Campos
Additional
Gluten-free Options

Website
https://www.mexicansugarcocina.com/
Phone number
(713) 487-1095

Mexican Sugar Montrose - Regent Square

Make a booking

Order delivery or takeout

Additional information

Menu

What 37 people are saying

Overall ratings and reviews

FAQs

Does Mexican Sugar Montrose - Regent Square offer delivery through OpenTable or takeout?

How is Mexican Sugar Montrose - Regent Square restaurant rated?

Is Mexican Sugar Montrose - Regent Square currently accepting bookings?

Make a booking

Order delivery or takeout

Additional information