Mexican Sugar Montrose - Regent Square

Review summary

1. S

   Sharon

   VIP

   Houston

   19 reviews

   3.0

   19 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Food is okay but nothing exciting. The staff is lackluster with no energy. Beautiful venue but the staff needs energy and not Vacaville it's just another job! The best item in the menu is the quesadillas.
   

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2. k

   katlin

   Cleveland

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thomas did a great job as a server. Very polite, gave recommendations and friendly.
   

   Mexican Sugar Montrose - Regent SquareResponded 1 day ago

   Thank you for dining with us and leaving this awesome review Katlin. We truly appreciate your patronage, and look forward to welcoming you back very soon. Thomas will be excited to hear about this review! We can't wait to see you and your friends soon! Thank you so much for your kind words, Susan Wu General Manager
   

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3. E

   Erik

   Houston

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing Restaurant!! Took my wife for her birthday and she loved it!
   

   Mexican Sugar Montrose - Regent SquareResponded 1 day ago

   Thank you for dining with us and leaving this awesome review Erik. We truly appreciate your patronage, and look forward to welcoming you back very soon. Our Team will be excited to hear about this review! We can't wait to see you and your friends soon! Thank you so much for your kind words, Susan Wu General Manager
   

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4. OT

   OpenTable Diner

   Columbus

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   We went for happy hour and the prices are great for margaritas! They are very flavorful and not too strong
   

   Mexican Sugar Montrose - Regent SquareResponded 1 day ago

   Thank you for dining with us and leaving this awesome review. We truly appreciate your patronage, and look forward to welcoming you back very soon. Our Team will be excited to hear about this review! We can't wait to see you and your friends soon! Thank you so much for your kind words, Susan Wu General Manager
   

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5. S

   Skyler

   Houston

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food here was absolutely amazing, flavorful, well prepared, and worth coming back for. However, the service left a lot to be desired. It was extremely slow, with missed order items and no water refills even after requesting them. Additionally, the constant movement of a bussing cart through the restaurant and multiple instances of plates being dropped (including near our table) made the experience feel a bit chaotic, which was surprising for a restaurant of this caliber. Hopefully, they can refine the service because the food alone is worth a visit!
   

   Mexican Sugar Montrose - Regent SquareResponded 3 days ago

   Dear Skyler: Thank you for your visit and for taking the time to provide your feedback. I am so sorry about your timing of your service. Please ask for a manager on your next visit and we will make sure you have an amazing experience. I apologize for any other part of your visit that was not up to our standards and yours. I would love to speak to you about it so that we can be sure your next visit is a wonderful experience. My contact information is below or please feel free to call the restaurant and ask for me. I truly hope to speak to or to see you again soon. I would like the opportunity to make this visit up to you. Thank you, Susan Wu General Manager
   

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6. J

   Jonathan

   Houston

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   Way too loud in there. The noise level made everything feel uncomfortable. The food wasn’t bad but it took forever for us to get food.
   

   Mexican Sugar Montrose - Regent SquareResponded 3 days ago

   Dear Jonathan: Thank you for your visit and for taking the time to provide your feedback. I apologize about the noise level of our restaurant. I apologize for any other part of your visit that was not up to our standards and yours. I would love to speak to you about it so that we can be sure your next visit is a wonderful experience. My contact information is below or please feel free to call the restaurant and ask for me. I truly hope to speak to or to see you again soon. I would like the opportunity to make this visit up to you. Thank you, Susan Wu General Manager
   

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7. B

   Bella

   Unspecified

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   The food and ambience was great. The service however is awful! Drinks (IPA and an OLD FASHIONED) came out mid entree .. we had already ate appetizers…at least our husbands had water with the apps but it was definitely a mood killer. I think if they lower their server to table ratio it probably would’ve made a difference.. food was forgotten our sides came out as we were finishing our main meal and the lack of attention prevented us from ordering more off the menu just because things were taking way too long. I don’t recommend the restaurant sadly. Glad we went and checked it out but won’t be going back. For reference were a table of 4 seated outside on the second floor.
   

   Mexican Sugar Montrose - Regent SquareResponded 3 days ago

   Dear Bella: Thank you for your visit and for taking the time to provide your feedback. I am so sorry about the timing of your experience. I apologize for any other part of your visit that was not up to our standards and yours. I would love to speak to you about it so that we can be sure your next visit is a wonderful experience. My contact information is below or please feel free to call the restaurant and ask for me. I truly hope to speak to or to see you again soon. I would like the opportunity to make this visit up to you. Thank you, Susan Wu General Manager
   

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8. C

   Christipher

   VIP

   Coastal Georgia

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was fresh and yummy. A little loud for conversation. Would go back.
   

   Mexican Sugar Montrose - Regent SquareResponded 5 days ago

   Dear Christipher: Thank you for your visit and for taking the time to provide your feedback. I apologize for any other part of your visit that was not up to our standards and yours. I would love to speak to you about it so that we can be sure your next visit is a wonderful experience. My contact information is below or please feel free to call the restaurant and ask for me. I truly hope to speak to or to see you again soon. I would like the opportunity to make this visit up to you. Thank you, Susan Wu General Manager
   

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9. T

   Taylor

   VIP

   Austin

   18 reviews

   5.0

   18 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The vibe and atmosphere is amazing. Everything from the drinks to the food to the desserts are a 10 out of 10. The churros are the best in town by far! William was very knowledgeable and super friendly.
   

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   Mexican Sugar Montrose - Regent SquareResponded 5 days ago

   Thank you for dining with us and leaving this awesome review Taylor. We truly appreciate your patronage, and look forward to welcoming you back very soon. William will be excited to hear about this review! We can't wait to see you and your friends soon! Thank you so much for your kind words, Susan Wu General Manager
   

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10. J

    Josh

    Houston

    4 reviews

    5.0

    4 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food, drinks, and service were excellent. I would recommend this restaurant.
    

    Mexican Sugar Montrose - Regent SquareResponded 5 days ago

    Thank you for dining with us and leaving this awesome review Josh. We truly appreciate your patronage, and look forward to welcoming you back very soon. Our Team will be excited to hear about this review! We can't wait to see you and your friends soon! Thank you so much for your kind words, Susan Wu General Manager
    

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