Mexican Sugar - Uptown Dallas

Review summary

1. B

   Billy

   Dallas

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food and drinks are always awesome at Mexican Sugar. Our server as awesome and very attentive. It can be hard to have a good dining experience on Christmas Eve but Mexican Sugar pulled it off
   

   Is this helpful?

   Report
2. R

   Ryan

   VIP

   Dallas

   14 reviews

   5.0

   14 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our servers Ben and Jada were wonderful, the manager stopped into check in on us multiple times as well. Simply a great experience.
   

   Is this helpful?

   Report
3. G

   Greg

   Dallas

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience treated wonderfully all around great service & a time was had couldn’t have asked for a better experience highly recommend & greatly appreciated!
   

   Is this helpful?

   Report
4. OT

   OpenTable Diner

   Dallas

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   I went with my wife and two teenage daughters. The place has a cool vibe and great look, but is LOUD. The food is average - not terrible, but not great. Slightly overpriced for mediocre Mexican food. It was early on a Saturday evening, and the place was about 3/4 full. Not overly crowded. Either the place is understaffed, or we got the worst waiter ever. The service was soooooo slooooow. I finished my diet Coke and wanted to order another. Eleven minutes elapsed before we could even get the waiter's attention - and he would not have stopped by at all if I hadn't flagged him down. It was even longer since he had stopped by our table - just eleven minutes from when I started timing it after finishing my drink. The whole experience was like that - waiting to get water, waiting to get chips, waiting for refills, waiting for our food. It was like our waiter was a ghost. There are much better Mexican places around Dallas, so you don't need to waste your time here.
   

   Is this helpful?

   Report
5. O

   Orlando

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was perfect and the service couldn’t have been any better. Thank you Donnie and John Thomas.
   

   Mexican Sugar - Uptown DallasResponded 2 days ago

   Hi Orlando, We're overjoyed to hear that you had a perfect experience at Mexican Sugar - Uptown! It's always our pleasure to provide delicious food and top-notch service. We appreciate your kind words and high ratings. We look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

   Report
6. P

   Patrick

   VIP

   Dallas

   12 reviews

   3.0

   12 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   I have eaten at the Mexican Sugar location in Las Colinas many times and always had wonderful experiences. The Uptown location needs better management because it is not the same consistent brand experience. The waitstaff cannot keep up, the food is very slow from the kitchen, and the overall experience is just average.
   

   Mexican Sugar - Uptown DallasResponded 6 days ago

   Thanks for the feedback, Patrick. We're glad to hear that you've enjoyed your experiences at Mexican Sugar - LC. However, we're sorry to hear that we've not met your expectations in terms of service and food speed at our Uptown location. We always strive to provide a great experience for our guests, and we regret that we fell short this time. Your comments are valuable to us and will be used to improve our operations. We hope to have the opportunity to serve you again and provide a better experience.
   

   Is this helpful?

   Report
7. W

   Willie

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Stopped in before the Mavs game and got a quick bite with my friends. Excellent service as always. Thanks to Donnie and Deon for looking after me
   

   Mexican Sugar - Uptown DallasResponded 7 days ago

   Hi Willie, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your quick bite before the game and that our service met your expectations. It's always a pleasure to serve you and your friends. We appreciate your support and look forward to welcoming you back to Mexican Sugar - Uptown soon. Best Regards, The Management Team
   

   Is this helpful?

   Report
8. J

   Jon

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience once again, Donnie and his staff do a wonderful job, esmi and Leslie are such great servers.
   

   Mexican Sugar - Uptown DallasResponded on 19 December 2024

   Hello Jon, Thank you for your wonderful review! We're thrilled to hear that you had a wonderful experience at Mexican Sugar - Uptown and that our team made your visit enjoyable. Your kind words truly mean a lot to us. We strive to provide excellent service and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon! Best regards, The Management Team
   

   Is this helpful?

   Report
9. J

   Jim

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined on 17 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great overall experience. Thanks to Donnie and his team, our server Leslie was top notch.
   

   Mexican Sugar - Uptown DallasResponded on 18 December 2024

   Hey Jim, We're thrilled to hear that you had a great overall experience at Mexican Sugar - Uptown! It's always a pleasure to serve guests like you and we're glad you appreciated our team's efforts. We aim to provide the best service and food to our guests and your feedback is a testament to our efforts. Thank you for taking the time to leave this lovely review. We hope to see you again soon! Best regards, The Management Team
   

   Is this helpful?

   Report
10. J

    Jim

    Dallas

    4 reviews

    5.0

    4 reviews

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Another great showing by this restaurant. Quickly becoming one of my favs.
    

    Is this helpful?

    Report