Mexican Sugar - Uptown Dallas

Review summary

1. R

   Ryan

   VIP

   Dallas

   13 reviews

   5.0

   13 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Warm welcome upon arriving, seated immediately, everything was perfect. Special thanks to Donnie for looking after us, and Out server Luis was fantastic.
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   Thanks for the feedback, Ryan! We're thrilled to hear that you had a wonderful experience at Mexican Sugar - Uptown Dallas. Our team always strives to provide warm welcome, prompt seating, and top-notch service. Your kind words are greatly appreciated and serve as a great motivation for our team. We're also glad that you enjoyed our food and found it to be perfect. We hope to see you again soon! Best regards, The Management Team
   

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2. Z

   Zeke

   VIP

   Dallas

   14 reviews

   5.0

   14 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place, Donnie told me about the hot chocolate bomb cause I saw them in the shelf and took 2 home for the kids. Top tier as always.
   

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3. B

   Billy

   Dallas

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food and drinks are always awesome at Mexican Sugar. Our server as awesome and very attentive. It can be hard to have a good dining experience on Christmas Eve but Mexican Sugar pulled it off
   

   Mexican Sugar - Uptown DallasResponded 2 days ago

   Hey Billy, thank you so much for your kind words! We're thrilled to hear that you enjoyed our food and drinks, especially on Christmas Eve. We always strive to provide a memorable dining experience for our guests. Your compliments about our service are greatly appreciated. We hope to see you again soon at Mexican Sugar - Uptown Dallas. Best, The Management Team
   

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4. R

   Ryan

   VIP

   Dallas

   14 reviews

   5.0

   14 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our servers Ben and Jada were wonderful, the manager stopped into check in on us multiple times as well. Simply a great experience.
   

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5. G

   Gerardo

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Come for lunch and service was great as usual. Please try the Pork Chop, it’s the best thing on the menu! The bar is full service and the bar service is incredible!
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   Hello Gerardo, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your lunch at Mexican Sugar - Uptown Dallas and found our service great as usual. We're also glad you loved our Pork Chop! We strive to provide an exceptional dining experience and it's great to know we hit the mark with you. We're delighted that you enjoyed our bar service as well. We look forward to welcoming you back soon! Best, The Management Team
   

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6. G

   Greg

   Dallas

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience treated wonderfully all around great service & a time was had couldn’t have asked for a better experience highly recommend & greatly appreciated!
   

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7. OT

   OpenTable Diner

   Dallas

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   I went with my wife and two teenage daughters. The place has a cool vibe and great look, but is LOUD. The food is average - not terrible, but not great. Slightly overpriced for mediocre Mexican food. It was early on a Saturday evening, and the place was about 3/4 full. Not overly crowded. Either the place is understaffed, or we got the worst waiter ever. The service was soooooo slooooow. I finished my diet Coke and wanted to order another. Eleven minutes elapsed before we could even get the waiter's attention - and he would not have stopped by at all if I hadn't flagged him down. It was even longer since he had stopped by our table - just eleven minutes from when I started timing it after finishing my drink. The whole experience was like that - waiting to get water, waiting to get chips, waiting for refills, waiting for our food. It was like our waiter was a ghost. There are much better Mexican places around Dallas, so you don't need to waste your time here.
   

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8. O

   Orlando

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was perfect and the service couldn’t have been any better. Thank you Donnie and John Thomas.
   

   Mexican Sugar - Uptown DallasResponded 4 days ago

   Hi Orlando, We're overjoyed to hear that you had a perfect experience at Mexican Sugar - Uptown! It's always our pleasure to provide delicious food and top-notch service. We appreciate your kind words and high ratings. We look forward to serving you again soon. Best regards, The Management Team
   

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9. P

   Patrick

   VIP

   Dallas

   12 reviews

   3.0

   12 reviews

   Dined on 20 December 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   I have eaten at the Mexican Sugar location in Las Colinas many times and always had wonderful experiences. The Uptown location needs better management because it is not the same consistent brand experience. The waitstaff cannot keep up, the food is very slow from the kitchen, and the overall experience is just average.
   

   Mexican Sugar - Uptown DallasResponded on 21 December 2024

   Thanks for the feedback, Patrick. We're glad to hear that you've enjoyed your experiences at Mexican Sugar - LC. However, we're sorry to hear that we've not met your expectations in terms of service and food speed at our Uptown location. We always strive to provide a great experience for our guests, and we regret that we fell short this time. Your comments are valuable to us and will be used to improve our operations. We hope to have the opportunity to serve you again and provide a better experience.
   

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10. W

    Willie

    Dallas

    5 reviews

    5.0

    5 reviews

    Dined on 19 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Stopped in before the Mavs game and got a quick bite with my friends. Excellent service as always. Thanks to Donnie and Deon for looking after me
    

    Mexican Sugar - Uptown DallasResponded on 20 December 2024

    Hi Willie, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your quick bite before the game and that our service met your expectations. It's always a pleasure to serve you and your friends. We appreciate your support and look forward to welcoming you back to Mexican Sugar - Uptown soon. Best Regards, The Management Team
    

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