Mexican Sugar - Uptown Dallas

Review summary

1. O

   Orlando

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was perfect and the service couldn’t have been any better. Thank you Donnie and John Thomas.
   

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2. P

   Patrick

   VIP

   Dallas

   12 reviews

   3.0

   12 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   I have eaten at the Mexican Sugar location in Las Colinas many times and always had wonderful experiences. The Uptown location needs better management because it is not the same consistent brand experience. The waitstaff cannot keep up, the food is very slow from the kitchen, and the overall experience is just average.
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   Thanks for the feedback, Patrick. We're glad to hear that you've enjoyed your experiences at Mexican Sugar - LC. However, we're sorry to hear that we've not met your expectations in terms of service and food speed at our Uptown location. We always strive to provide a great experience for our guests, and we regret that we fell short this time. Your comments are valuable to us and will be used to improve our operations. We hope to have the opportunity to serve you again and provide a better experience.
   

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3. W

   Willie

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Stopped in before the Mavs game and got a quick bite with my friends. Excellent service as always. Thanks to Donnie and Deon for looking after me
   

   Mexican Sugar - Uptown DallasResponded 2 days ago

   Hi Willie, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your quick bite before the game and that our service met your expectations. It's always a pleasure to serve you and your friends. We appreciate your support and look forward to welcoming you back to Mexican Sugar - Uptown soon. Best Regards, The Management Team
   

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4. J

   Jon

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience once again, Donnie and his staff do a wonderful job, esmi and Leslie are such great servers.
   

   Mexican Sugar - Uptown DallasResponded 3 days ago

   Hello Jon, Thank you for your wonderful review! We're thrilled to hear that you had a wonderful experience at Mexican Sugar - Uptown and that our team made your visit enjoyable. Your kind words truly mean a lot to us. We strive to provide excellent service and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon! Best regards, The Management Team
   

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5. J

   Jim

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great overall experience. Thanks to Donnie and his team, our server Leslie was top notch.
   

   Mexican Sugar - Uptown DallasResponded 4 days ago

   Hey Jim, We're thrilled to hear that you had a great overall experience at Mexican Sugar - Uptown! It's always a pleasure to serve guests like you and we're glad you appreciated our team's efforts. We aim to provide the best service and food to our guests and your feedback is a testament to our efforts. Thank you for taking the time to leave this lovely review. We hope to see you again soon! Best regards, The Management Team
   

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6. J

   Jim

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great showing by this restaurant. Quickly becoming one of my favs.
   

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7. D

   Donnie

   VIP

   Dallas

   11 reviews

   5.0

   11 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding dining last night. Couldn’t have asked for better service.
   

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8. T

   Trey

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time and great food. Ribeye fajitas are 100.
   

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9. G

   Garrett

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place isn’t a secret no more. So busy yet such great service.
   

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10. O

    Orlando

    Dallas

    5 reviews

    5.0

    5 reviews

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great December dallas weather. Patio couldn’t have been any better.
    

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