Mexican Sugar - Uptown Dallas

Review summary

1. OT

   OpenTable Diner

   Dallas2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I loved everything about it and the ambience yes.
   

   Mexican Sugar - Uptown DallasResponded today

   Thanks for the review! We're thrilled to hear that you loved everything about Mexican Sugar - Uptown Dallas and appreciated the ambiance. Your kind words mean a lot to us. We're delighted that you had a great experience dining with us and we hope to see you again soon.
   

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2. d

   dw75043

   New Orleans2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good food and the service from Mia was fantastic. She is adorable and was absolutely a great server. All our food was great and the drinks were delicious.
   

   Mexican Sugar - Uptown DallasResponded today

   We really appreciate your business, and your positive feedback is what we strive for. Mia is not only an incredible server but a leader in our clubhouse so that's not surprising to hear. Please feel free to ask for Mia any time you stop by!
   

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3. RT

   RustyT VIP

   Dallas12 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very good service. App and drinks were tasty. Dinner was nice.
   

   Mexican Sugar - Uptown DallasResponded 3 days ago

   Hey RustyT, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed our service, our appetizers and drinks, and found our dinner to be nice. Your kind words mean a lot to us. We're always striving to provide the best dining experience for our guests, and your feedback helps us do just that. We look forward to welcoming you back to Mexican Sugar - Uptown Dallas soon.
   

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4. OT

   OpenTable Diner

   Dallas3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic environment & great team! Food was incredible Lobster Fundito & Pescado Tacos!
   

   Mexican Sugar - Uptown DallasResponded 3 days ago

   Thanks for visiting us! We're thrilled to hear that you enjoyed the environment and food at Mexican Sugar - Uptown Dallas. It's always a pleasure to serve our guests with great food and exceptional service. We appreciate your kind words and look forward to serving you again soon!
   

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5. P

   Priscilla

   Dallas2 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   I’ve gone to the Mexican sugar in las colinas so often and I honestly can say I prefer it. The drinks were served half full for most of the flights me and my table ordered only one person got a full portion. It took over 15 mins just to get chips. And the salsa tasted different and not in a good way. The views at nice so that made up for it. I just wish we could’ve sat on the second floor but it was closed off.
   

   Mexican Sugar - Uptown DallasResponded 3 days ago

   Hi Priscilla, We're glad to hear that you've been to Mexican Sugar - Uptown Dallas many times and have enjoyed your experiences with us. We're sorry to hear that your recent visit didn't meet the standards you've come to expect from us. We appreciate your feedback on the drink servings and the salsa, and we'll certainly take it into consideration for future improvements. We're also sorry to hear about the inconvenience you experienced due to the seating situation. We hope to have the opportunity to serve you again and provide a better experience. Mexican Sugar - Uptown Dallas Management Team
   

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6. D

   David VIP

   Dallas7 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food and service were good. We sat at a table just inside the front door. The chairs were worn to an uncomfortable level. The cushions dipped and sat a little low. My parking ticket was supposedly validated but when we exited it didn’t work and ended up paying $25 to park
   

   Mexican Sugar - Uptown DallasResponded 3 days ago

   Thanks for visiting us, David! We're thrilled to hear that you enjoyed our food and service. We apologize for the discomfort caused by the worn chairs and the parking issue. We appreciate your feedback and will ensure your comments are addressed. We hope to see you again soon at Mexican Sugar - Uptown Dallas!
   

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7. OT

   OpenTable Diner

   Dallas1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The food was good but the server must have been too busy, we waited way too long to order drinks and even though we had 12 people in our group it really seemed like a bigger ordeal than it should have been. At the end of the night, our waiter had also come back and we were going to pay but wanted to add in some churros to go - the manager or someone with authority came over and told the waiter we were not to split the bill because our group was too big and the waiter said i know they just want dessert. Like what was that about? We weren't planning to split the bill - it wasn't even a question! just seemed a little odd. Since it was 1 bill i had to give 20% gratuity, i probably wouldn't have given that much as the service was slow.
   

   Mexican Sugar - Uptown DallasResponded 5 days ago

   Thanks for the review. We're glad to hear that you enjoyed the food at Mexican Sugar - Uptown Dallas. We apologize for the delay in ordering drinks and the perceived delay in paying. We're also sorry if you felt rushed during your visit. We strive to provide a comfortable and relaxed dining experience for all our guests. Your feedback is important to us and we'll certainly look into these matters. We hope to serve you again soon.
   

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8. M

   Mertzy

   Dallas5 reviews

   2.0

   Dined on 2 March 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 1

   This place is not for people who want a high end dining experience. The bar was great, experienced bartenders and quick service. Food was not good in any way, I should have gone to Taco Bell. The only thing very good was the service at the bar and our table.
   

   Mexican Sugar - Uptown DallasResponded on 3 March 2025

   Hi Mertzy, We're glad to hear that you enjoyed our bar service. We're sorry, however, that our food did not meet your expectations. We strive to provide an elevated dining experience and it seems we fell short this time. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to impress you with our food in the future. Best, Mexican Sugar - Uptown Dallas Management Team
   

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9. OT

   OpenTable Diner

   Cancun1 review

   2.0

   Dined on 2 March 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Although the food was good, out appetizers never arrived. We had no cutlery and asked but none was delivered so we had to get up and take from another table. A bit disapointing
   

   Mexican Sugar - Uptown DallasResponded on 3 March 2025

   Thanks for the feedback. We're glad to hear that you enjoyed the food at Mexican Sugar - Uptown Dallas, but we're sorry to hear about the oversight with our appetizers. We understand how frustrating it can be to not receive the cutlery and food order when you're already seated. Please accept our apologies for the inconvenience. We're continuously working on improving our service and your experience will certainly be shared with our team. We hope to serve you again soon!
   

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10. OT

    OpenTable Diner

    Houston2 reviews

    5.0

    Dined on 1 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    One of my favorite places. Food is amazing. Never disappoints!
    

    Mexican Sugar - Uptown DallasResponded 3 days ago

    Hello! We're thrilled to hear that Mexican Sugar - Uptown Dallas is one of your favorite places! It's wonderful to know that you consistently enjoy our food and service. We're always striving to give our customers the best value possible, and your feedback is a great motivation for us. Thank you for your kind words and high ratings. We look forward to serving you again soon!
    

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