Michael's Genuine Food & Drink - Miami

Review summary

1. K

   Kevin

   Miami

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 4

   Had a 8:30 reservation and was seated at 9:15, so we had to wait for 45 minutes. Our waiter was really nice but food took a very long time. For a 8:45 reservation, we ended up getting our last plates and finishing the meal at 11 pm
   

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2. Y

   Yader

   Miami

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Chicken was a bit undercooked and potatoes or artichoke were very hard, waited about 45 minutes to get food, server not attentive, the dessert was very delicious (flan and also the toffee cake), and visual of restaurant is nice, would only come back for dessert and only for dessert.
   

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3. R

   Raymond

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   Just another average restaurant in the middle of a shopping plaza. Not a good view , the food was mediocre at best . It was about $440 for a dinner for 2 , you’re better off going literally anywhere else .
   

   Michael's Genuine Food & Drink - MiamiResponded today

   Hey Raymond, We're really sorry to hear that your experience at Michael's Genuine Food & Drink - Miami didn't meet your expectations. We take pride in our food and service, and we're disappointed that we fell short in your case. We understand your concerns about the view and understand that value is important to you. We're always working to improve and your feedback is invaluable in that process. We hope you'll consider giving us another chance in the future. Best, The Management Team
   

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4. A

   Alvaro

   Fort Lauderdale

   8 reviews

   5.0

   8 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service Ambiance was great and special accommodation’s from staff
   

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5. M

   Melanie

   Fort Lauderdale

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   We came here for the Valentine’s Day menu— $135 per person prix fixe menu. While the food was not bad, the portions were extremely small and it was only an amuse bouche, appetiser, and quite a small main aside from dessert. The main was a small 6oz short rib on top of a few slices of sweet potato, with no other side, and the sweet potatoes were undercooked. When we let the waitress know about this, the manager came out and told us they’d be bringing us some more sweet potatoes shortly, which was not the right way to handle this as we ended up having to stop eating for over 5 minutes while waiting for them to come out, and our short rib got cold meanwhile. Aside from this, the appetisers were good but one of the desserts we ordered was quite lacklustre. We let the waitress know we were disappointed with the portions of food— something I have never felt compelled to do until today— as we had probably around 15 bites of food total. The manager came out and told us she wouldn’t be able to do anything, and did not offer us anything but her card and asking us to come back and another time, as if we the experience we had would make us want to come spend money there again. We ended up leaving with a $340 bill and going straight to eat after. I must say that this is quite greedy on the part of the restaurant. Valentine’s Day could be a great opportunity to bring new customers in to try the food and decide they want to come back, but it seems they decided to take advantage of the holiday by taking advantage of customers instead. The experience we got was smaller portions than the restaurant normally serves, at much higher prices per dish than usual— and we were made to eat the main dish cold no less. We also indicated that we were celebrating a special occasion on the reservation, as today was also our Anniversary, and this was not acknowledged in any way by any of the staff or in any part of our experience. I’d strongly suggest going elsewhere.
   

   Michael's Genuine Food & Drink - MiamiResponded today

   Thanks for the feedback, Melanie. We're truly sorry to hear that your Valentine's Day experience at Michael's Genuine Food & Drink - Miami didn't meet your expectations. We take your comments about the portion sizes and desserts very seriously and we will use them to improve our offerings and service. We also apologize for any discomfort caused by the wait for the sweet potatoes. We aim to provide a memorable experience, and we regret that we fell short this time. We hope you'll give us another chance to impress you in the future. Best regards, Michael's Genuine Food & Drink - Miami Management Team
   

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6. C

   Chris

   Rome

   118 reviews

   5.0

   118 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service! A very enjoyable lunch. I recommend it.
   

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7. R

   Rolanda

   VIP

   Detroit

   4 reviews

   4.0

   4 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The oysters came after the hot dish, it is so very strange when we told the waitress she didn't care.
   

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8. N

   Natacha

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall great restaurant! Food and ambience on point!!
   

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9. R

   Rene

   San Francisco

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had been waiting for another chance to dine at MGFD after eating there pre-covid and their shut down for remodel. It was just as amazing as I remembered and the ambience is waaaay cooler now. Food, drink and service do not disappoint!
   

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10. R

    Ricardo H

    Salt Lake City

    2 reviews

    3.0

    2 reviews

    Dined 4 days ago

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    Nice ambience, but we think menu options were limited.
    

    Michael's Genuine Food & Drink - MiamiResponded today

    Hey Ricardo H, We appreciate you taking the time to share your feedback with us. We're glad to hear that you enjoyed the ambiance of Michael's Genuine Food & Drink - Miami. We understand that you found our menu options to be somewhat limited and we appreciate your insight. We're always looking to improve and your feedback will help us do just that. We hope to see you again soon! Best wishes, The Management Team
    

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