MICO at Grand Bohemian Hotel Charlotte

Review summary

1. J

   James

   Charlotte

   19 reviews

   5.0

   19 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   MICO was an excellent breakfast location for a business meal. Service (Horace) was outstanding, attentive but not overbearing. Food offerings were varied and well prepared. Chef was able to adjust to the dietary restrictions my business associate required. The setting was quiet and ambience was perfect. Overall outstanding.
   

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2. T

   TK

   VIP

   Chicago

   14 reviews

   5.0

   14 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wow wow wow 🤩 don’t hesitate just book it and go enjoy yourself! Absolutely enjoyable and great vibe! Food above par, ambience above par, and just yasssss!!!!
   

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3. C

   Curtis

   VIP

   Washington DC

   8 reviews

   5.0

   8 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent restaurant for New Year's dinner. Food and service was fantastic
   

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4. M

   Mary

   Charlotte

   3 reviews

   5.0

   3 reviews

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Here for brunch. Best waffle in town (topped with a cinnamony blueberry compote, fresh cream, and strawberries ) all accompanied by Gypsy jazz— violin and guitar. And don’t forget the complementary little dessert buffet. Outstanding!
   

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5. S

   Selena

   VIP

   New York City

   122 reviews

   2.0

   122 reviews

   Dined on 28 December 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   I really wanted to love this place. We’re new to Charlotte and have been exploring different restaurants in the area. While the hotel and restaurant are beautifully decorated, unfortunately, the experience fell short in several ways. The seafood board was a major disappointment. The ceviche didn’t taste fresh, the lobster was limp, and the “grilled” shrimp on the skewer arrived cold. When we ordered, the waitress assured us it would be served hot. The manager was attentive and helpful when we needed assistance, but that didn’t make up for the other issues. We decided to share the paella entree with scallops, which came with a $23 upcharge for just two scallops. The portion was small and arrived at room temperature. It seemed like the waitress put in the order at the same time as the appetizer, and it sat waiting until we finished. She had also assured us the portion was large enough to share, which it wasn’t. This was the second time we were misinformed. We don't mind paying more for a great dining experience. The waitress didn’t seem knowledgeable overall. For example, when I asked about Prosecco, she told me they didn’t sell it by the glass and instead recommended a Sauvignon Blanc, which is completely different. The night ended with a mediocre apple torte with ginger ice cream, supposedly made by their “in-house” pastry chef—who must have been on vacation.
   

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   MICO at Grand Bohemian Hotel CharlotteResponded on 31 December 2024

   Selena, Thank you for your honest feedback. We sincerely apologize for the inconveniences you experienced while visiting Mico. Please know this is not the standard we strive to uphold, and we have communicated your concerns to our team to implement the necessary changes. To elevate your next experience with us and to regain your trust, please reach out directly to our Director of Restaurants & Bars, Christina Norman. 980.999.5591 Best Regards, Hugh Templeman, General Manager
   

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6. V

   Valerie

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed our Christmas dinner at MICO. The server was pleasant and helpful. The ambience was sophisticated and the food was delicious. That said, we paid more for this meal than anywhere else in Charlotte (like $300 for two) and the food was not particularly memorable. We would not return or recommend.
   

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7. N

   Nicola

   Charlotte

   1 review

   1.0

   1 review

   Dined on 23 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   we arrived early and they could not seat us even thou restaurant was half empty food was served not warm enough due to lack of service not enough people working we awaited long time for second curse. side dishes were extremely small for the price. I paid my bill and my Branzino skin was still next to the bill. on a positive not the quality of the food was good not able to fully enjoy due to the temperature.
   

   MICO at Grand Bohemian Hotel CharlotteResponded on 31 December 2024

   Nicola, Thank you for taking the time to leave a detailed and honest review. Please know we take all guest feedback seriously and have communicated your concerns to our internal team. This is not the standard we intentionally strive to uphold at Mico and we sincerely apologize. We hope to have the opportunity to regain your trust and provide you with the inspiring experience you deserve. Best Regards, Hugh Templeman, General Manager
   

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8. A

   Allen

   Philadelphia

   1 review

   1.0

   1 review

   Dined on 23 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   The hostess, Karen, disliked that we were 10 minutes early to our reservation and said “you will have to wait while I help others.” We waited 30 minutes, watched her seat 5 walk ins, and then I went to the hostess stand and stood there until she sat us. She sat us at “her favorite table” which is restaurant code for the worst table or the customer we don’t want. I will just say it is the worst restaurant I have been to and will not return.
   

   MICO at Grand Bohemian Hotel CharlotteResponded on 31 December 2024

   Allen, Thank you for taking the time to leave a detailed and honest review. Please know we take all guest feedback seriously and have communicated your concerns to our internal team. This is not the standard we intentionally strive to uphold at Mico and we sincerely apologize. We hope to have the opportunity to regain your trust and provide you with the inspiring experience you deserve. Best Regards, Hugh Templeman, General Manager
   

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9. G

   Glenn

   Cincinnati

   1 review

   1.0

   1 review

   Dined on 22 December 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Very disappointed! First...there wasn't anyone to seat us and took over 20 minutes before someone noticed us (we did have a reservation). Paid $125 for a steak and lobster dinner that should have been an appetizer and took over an hour to get it! Won't be going back!!
   

   MICO at Grand Bohemian Hotel CharlotteResponded on 31 December 2024

   Glenn, Thank you for taking the time to leave a detailed and honest review. Please know we take all guest feedback seriously and have communicated your concerns to our internal team. This is not the standard we intentionally strive to uphold at Mico and we sincerely apologize. We hope to have the opportunity to regain your trust and provide you with the inspiring experience you deserve. Best Regards, Hugh Templeman, General Manager
   

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10. k

    kimberly

    Chicago

    1 review

    5.0

    1 review

    Dined on 21 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Delicious food, wonderful live music. Fantastic hostess and server. Thank you for a wonderful meal and experience.
    

    MICO at Grand Bohemian Hotel CharlotteResponded on 31 December 2024

    Kimberly, Thank you for taking the time to leave us a review! We're delighted to hear you had an inspiring and memorable experience at Mico. We hope to have the opportunity to welcome you to our New Years Eve dinner tonight! Dine on a 3 course menu created by our culinary team that will help start 2025 on an inspiring note! $125 per person (tax & gratuity not included). Cheers! Hugh Templeman, General Manager
    

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