MICO at Grand Bohemian Hotel Charlotte

Review summary

1. C

   Curtis

   VIP

   Washington DC

   8 reviews

   5.0

   8 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent restaurant for New Year's dinner. Food and service was fantastic
   

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2. M

   Mary

   Charlotte

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Here for brunch. Best waffle in town (topped with a cinnamony blueberry compote, fresh cream, and strawberries ) all accompanied by Gypsy jazz— violin and guitar. And don’t forget the complementary little dessert buffet. Outstanding!
   

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3. S

   Selena

   VIP

   New York City

   120 reviews

   2.0

   120 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   I really wanted to love this place. We’re new to Charlotte and have been exploring different restaurants in the area. While the hotel and restaurant are beautifully decorated, unfortunately, the experience fell short in several ways. The seafood board was a major disappointment. The ceviche didn’t taste fresh, the lobster was limp, and the “grilled” shrimp on the skewer arrived cold. When we ordered, the waitress assured us it would be served hot. The manager was attentive and helpful when we needed assistance, but that didn’t make up for the other issues. We decided to share the paella entree with scallops, which came with a $23 upcharge for just two scallops. The portion was small and arrived at room temperature. It seemed like the waitress put in the order at the same time as the appetizer, and it sat waiting until we finished. She had also assured us the portion was large enough to share, which it wasn’t. This was the second time we were misinformed. We don't mind paying more for a great dining experience. The waitress didn’t seem knowledgeable overall. For example, when I asked about Prosecco, she told me they didn’t sell it by the glass and instead recommended a Sauvignon Blanc, which is completely different. The night ended with a mediocre apple torte with ginger ice cream, supposedly made by their “in-house” pastry chef—who must have been on vacation.
   

   • 

   MICO at Grand Bohemian Hotel CharlotteResponded 1 day ago

   Selena, Thank you for your honest feedback. We sincerely apologize for the inconveniences you experienced while visiting Mico. Please know this is not the standard we strive to uphold, and we have communicated your concerns to our team to implement the necessary changes. To elevate your next experience with us and to regain your trust, please reach out directly to our Director of Restaurants & Bars, Christina Norman. 980.999.5591 Best Regards, Hugh Templeman, General Manager
   

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4. N

   Nicola

   Charlotte

   1 review

   1.0

   1 review

   Dined on 23 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   we arrived early and they could not seat us even thou restaurant was half empty food was served not warm enough due to lack of service not enough people working we awaited long time for second curse. side dishes were extremely small for the price. I paid my bill and my Branzino skin was still next to the bill. on a positive not the quality of the food was good not able to fully enjoy due to the temperature.
   

   MICO at Grand Bohemian Hotel CharlotteResponded 1 day ago

   Nicola, Thank you for taking the time to leave a detailed and honest review. Please know we take all guest feedback seriously and have communicated your concerns to our internal team. This is not the standard we intentionally strive to uphold at Mico and we sincerely apologize. We hope to have the opportunity to regain your trust and provide you with the inspiring experience you deserve. Best Regards, Hugh Templeman, General Manager
   

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5. A

   Allen

   Philadelphia

   1 review

   1.0

   1 review

   Dined on 23 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   The hostess, Karen, disliked that we were 10 minutes early to our reservation and said “you will have to wait while I help others.” We waited 30 minutes, watched her seat 5 walk ins, and then I went to the hostess stand and stood there until she sat us. She sat us at “her favorite table” which is restaurant code for the worst table or the customer we don’t want. I will just say it is the worst restaurant I have been to and will not return.
   

   MICO at Grand Bohemian Hotel CharlotteResponded 1 day ago

   Allen, Thank you for taking the time to leave a detailed and honest review. Please know we take all guest feedback seriously and have communicated your concerns to our internal team. This is not the standard we intentionally strive to uphold at Mico and we sincerely apologize. We hope to have the opportunity to regain your trust and provide you with the inspiring experience you deserve. Best Regards, Hugh Templeman, General Manager
   

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6. G

   Glenn

   Cincinnati

   1 review

   1.0

   1 review

   Dined on 22 December 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Very disappointed! First...there wasn't anyone to seat us and took over 20 minutes before someone noticed us (we did have a reservation). Paid $125 for a steak and lobster dinner that should have been an appetizer and took over an hour to get it! Won't be going back!!
   

   MICO at Grand Bohemian Hotel CharlotteResponded 1 day ago

   Glenn, Thank you for taking the time to leave a detailed and honest review. Please know we take all guest feedback seriously and have communicated your concerns to our internal team. This is not the standard we intentionally strive to uphold at Mico and we sincerely apologize. We hope to have the opportunity to regain your trust and provide you with the inspiring experience you deserve. Best Regards, Hugh Templeman, General Manager
   

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7. k

   kimberly

   Chicago

   1 review

   5.0

   1 review

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, wonderful live music. Fantastic hostess and server. Thank you for a wonderful meal and experience.
   

   MICO at Grand Bohemian Hotel CharlotteResponded 1 day ago

   Kimberly, Thank you for taking the time to leave us a review! We're delighted to hear you had an inspiring and memorable experience at Mico. We hope to have the opportunity to welcome you to our New Years Eve dinner tonight! Dine on a 3 course menu created by our culinary team that will help start 2025 on an inspiring note! $125 per person (tax & gratuity not included). Cheers! Hugh Templeman, General Manager
   

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8. Z

   Zeke

   VIP

   Atlanta Metro

   94 reviews

   5.0

   94 reviews

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   MICO is a beautiful restaurant and sets the right mood for a very nice dining experience. Our server was well-trained and knowledgeable about the menu. Any questions were relayed to the chief, when needed. From the wine, starter, entree and dessert, everything was delicious.
   

   MICO at Grand Bohemian Hotel CharlotteResponded 1 day ago

   Zeke, It was an honor hosting you at Mico! We're very happy to hear your experience was both memorable and inspiring. We hope to have the opportunity to welcome you to our New Years Eve dinner tonight! Dine on a 3 course menu created by our culinary team that will help start 2025 on an inspiring note! $125 per person (tax & gratuity not included). Happy New Year! Hugh Templeman, General Manager
   

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9. T

   Tamice

   Charlotte

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for my partners 30th birthday and our server was really friendly
   

   MICO at Grand Bohemian Hotel CharlotteResponded on 17 December 2024

   Tamice, Thank you for choosing Mico at Grand Bohemian Charlotte for such a special occasion! We hope you and your partner left feeling inspired for a lifetime. We hope to have the opportunity to welcome you back again soon...perhaps for New Years Eve? Cheers! Hugh Templeman, General Manager
   

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10. E

    Erika

    Orlando

    1 review

    5.0

    1 review

    Dined on 13 December 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    The triple dip was great. Brussels were yummy. The scallops weren’t worth the money. The salmon was great.
    

    MICO at Grand Bohemian Hotel CharlotteResponded on 17 December 2024

    Erika, Thank you for taking the time to share your honest feedback! We're delighted to hear you had an exceptional experience at Mico. We hope to have the opportunity to welcome you to our New Years Eve dinner! Dine on a 3 course menu created by our culinary team that will help start 2025 on an inspiring note! $125 per person (tax & gratuity not included). Cheers! Hugh Templeman, General Manager
    

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