Miel de Agave

Review summary

1. J

   Jordan VIP

   Greater Boston8 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   It's a shame, I had high hopes for this place. We arrived and were seated quickly, as we had a reservation. But then it took 30 minutes for anyone to even come to our table to pour our water, let alone order anything. It would have taken longer, but one of our guests got up from our table to go ask the host to send someone over. It then took another 10 minutes to get our drinks and longer again for them to take our food order. We were well over an hour in before our food arrived, and then no one came back to check on us - not to refill waters, not to take more drink orders, nothing. We had to get up from our table multiple times during the meal to track someone down when we needed something - to go boxes, another cocktail and finally the check. During the meal we also just snagged the water pitcher that was sitting near by to refill out waters. Over all, we were all extremely disappointed and underwhelmed by the entire experience. Highlight - the ceviche. But sadly, we will not return.
   

   Miel de AgaveResponded 4 days ago

   Thank you for your honest feedback, Jordan. We're genuinely sorry for the disappointing experience, especially regarding the delays and lack of attentive service you encountered. This certainly isn't reflective of our standards or how we want guests to feel when dining with us. Your detailed comments are important to us, and we're actively addressing these service issues with our team. We’d greatly appreciate the opportunity to make things right. If you're open to giving us another chance, please reach out directly—we'd love to personally ensure your next visit is exceptional.
   

   Is this helpful?

2. OT

   OpenTable Diner

   Phoenix4 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was amazing ! Had a great experience the ambiance was there can’t wait to go back !!
   

   Is this helpful?

3. OT

   OpenTable Diner

   Seattle1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Good looking place but the food wasn’t great. $17 margaritas that were just so so
   

   • 
   • 
   • 

   Miel de AgaveResponded 4 days ago

   Thank you for your feedback. We're glad you enjoyed the ambiance but sincerely apologize the food and margaritas didn't meet your expectations. Your comments help us improve, and we'll definitely address this with our team. We hope you'll give us another opportunity in the future to provide a better experience.
   

   Is this helpful?

4. RN

   RxNotec

   Minneapolis6 reviews

   2.0

   Dined on 4 March 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   For how expensive of a meal this was you would expect to get your meal hot and fresh. All four plates were barely warm. "Verde cream" sauce was basically Alfredo drenched chicken tacos to hide the marginal quality in the chicken. Service speed was ok but attention to order wasn't accurate. Guac appetizer was a small scoop in a large bowl, drinks were crazy expensive. There are a lot better options in the area in my opinion, where food is actually hot and costs about half as much, and tastes better not being drowned in sauce. Overall it was very disappointing as our group drove from several locations to meet here.
   

   Miel de AgaveResponded 4 days ago

   Thank you for sharing your honest feedback. We're truly sorry your experience was disappointing, especially regarding food temperature, portion sizes, and value. This certainly isn't the standard we strive to deliver. Your detailed comments have been shared with our culinary and service teams to ensure immediate improvements. We'd appreciate an opportunity to personally make this right—if you're open to it, please reach out directly so we can provide a much better experience next time.
   

   Is this helpful?

5. J

   Judy

   Pittsburgh15 reviews

   2.0

   Dined on 3 March 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   We made reservations and arrived on time, and we’re seated promptly. Waitress came over and took our drink orders. Returned to take our appetizer order. The appetizers arrived and we were still waiting for drinks, which arrived about 10 minutes later. We then had to wait to get silverware and napkins, which are not placed on the table. when our food arrived after 35 more minutes!, They did not bring the tortillas that went with the Carne Asada and no one came back to check for another 15 minutes. So it was eaten without the tortillas and they eventually bought them. Every time we asked for something they would say oh I’m sorry it got lost in transition. The service was just very bad and the food was mediocre.
   

   Miel de AgaveResponded 4 days ago

   Thank you for your feedback, Judy. We're genuinely sorry for the delays and service missteps during your visit, especially regarding the timing of drinks, missing tortillas, and overall attentiveness. We truly appreciate you sharing these details—we’re addressing them immediately with our team to ensure significant improvements. We'd greatly value the chance to personally make this right. If you're open to it, please reach out directly, so we can provide a much better experience next time.
   

   Is this helpful?

6. J

   Joel

   Phoenix4 reviews

   4.0

   Dined on 2 March 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   They were a bit under staffed and what appeared to be over booked. Parking is a nightmare.
   

   Miel de AgaveResponded 4 days ago

   Thank you for your feedback, Joel! We're glad you enjoyed your overall experience, and we appreciate your patience during a busy evening. We're actively addressing staffing and reservation management to improve guest comfort, and we'll also consider your comments regarding parking. We look forward to welcoming you back soon!
   

   Is this helpful?

7. OT

   OpenTable Diner

   Phoenix1 review

   4.0

   Dined on 2 March 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Had a new server. Nice guy but very forgetful. Had the Halibut which was terrible. Bland and hard as a rock. But everything else was great.
   

   Miel de AgaveResponded 4 days ago

   Thank you for your feedback! We're glad you enjoyed most of your visit, but sincerely apologize for the disappointing halibut and service oversight. We appreciate your understanding with our new team member—your comments help us improve. We'd love another chance to deliver a fully exceptional experience next time!
   

   Is this helpful?

8. K

   Kristen VIP

   Houston1 review

   1.0

   Dined on 1 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I am frankly puzzled by how such a terrible restaurant could have such positive reviews. The highlight of the meal being the corn (the elote app) only speaks to how underwhelming the food was. Not only was the food a disappointment, but also the service was horrendous. Prior to getting to the table, the hostess escorted us to what is essentially a pen where we stood among other customers for nearly 45 minutes. Then we had to repeatedly wave down waiters because we weren't being attended to. This was also the first experience where I've ever returned a cocktail, but it was so gross and had what looked and tasted like a dorito rim. I certainly will not be returning.
   

   Miel de AgaveResponded 4 days ago

   Thank you for sharing your feedback, Kristen. We sincerely apologize for the disappointing experience you had—both in terms of service delays and the quality of food and drinks. This is far from the standard we aim to deliver, and your detailed comments will help us improve immediately. We'd greatly appreciate the opportunity to personally address your experience. If you're open to it, please reach out directly, so we can ensure your next visit truly reflects our commitment to quality and attentive service.
   

   Is this helpful?

9. C

   Craig VIP

   New York City16 reviews

   3.0

   Dined on 27 February 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Didn’t carry non alcoholic beer. Parking lot was a cluster. Rushed the food out one minute after we got our drink and chips
   

   • 
   • 

   Miel de AgaveResponded on 27 February 2025

   Thank you, Craig, for your feedback. We appreciate you taking the time to share your experience. We’re sorry to hear that the pacing of your meal felt rushed and that our parking lot conditions weren’t ideal. We’ll be addressing these concerns to our surrounding restaurants as well to improve the guest experience. Regarding non-alcoholic beer, we’ll take your suggestion into consideration as we continue refining our beverage offerings. We hope you’ll give us another chance in the future!
   

   Is this helpful?

10. M

    Montana

    Las Vegas1 review

    4.0

    Dined on 26 February 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 1

    The service and food was good. The parking lot was full of broken glass and it seems like no one in there knew how to have an indoor voice. It was so loud we couldn’t talk to each w
    

    Miel de AgaveResponded on 27 February 2025

    Thank you, Montana, for your feedback. We're glad to hear you enjoyed the food and service, but we're truly sorry that the ambiance did not meet your expectations. We strive to create an enjoyable dining experience for all our guests, and we appreciate you bringing the noise level and parking lot conditions to our attention. We will take this into consideration to improve for the future. We hope to welcome you back for a better experience next time! – The Miel de Agave Team
    

    Is this helpful?