Moretti's - Bedford Park

Review summary

1. J

   Jim

   Chicago

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   We've eaten here a few times and think the food is great even though pricey for the area. Our usual place to eat for Thanksgiving was booked so we decided to try Morettis. Our reservation was for 1p. Why we had to make one I don't know cuz they weren't crowded. Upon sitting down we were promptly told out of pumpkin pie! HOW? This was a TG meal and at no time was a basket of warm bread sent to the table...or even dinner rolls when the meal came! MInd you this was over $27 PP. Food arrived fast and hot. More than enough turkey even had some dark meat. Nice and tender! Mashed potatoes and gravy were good. The Sweet mashed could've used some flair...some butter, cinnamon or even brown sugar sprinkled on it. Flavor was basic but ok. The veggies were decent. The cranberry sauce was good. Meal shouldve been $18. PP What brought this meal down was the atrocious "stuffing". Stove Top is 10x better than what they tried passing off as stuffing. It was basically, thick soppy, saggy white bread covered in what tasted like chicken bone broth, This was GARBAGE. We even told the waiter that while everything else tasted good, the stuffing is beyond horrible. He said he would say something. Well...I guess things have changed over the years because at no time did a manager come over to our table to speak with us and try to make it right. What happened to the old days if something was really bad, you would get comped a dessert, a drink, or something? And to add insult...they even tried to sneak in that almost $2 service fee which I told the waiter to remove and he did. On a scale of 1 -10 I have to give this very pricey, no rolls, horrible stuffing, no pumpkin pie at 1p (Which DEF' couldn't have sold out based on an almost empty restaurant)....along with no management coming to our table....as well as trying to charge us a fee for being a customer...a 5 While we'll be back for the other eats Im gonna watch for that service fee and never again eat a TG meal here
   

   Moretti's - Bedford ParkResponded today

   Thank you, Jim, for your detailed feedback. We’re glad you’ve enjoyed our food in the past and appreciate you giving us a try for Thanksgiving. However, we sincerely apologize for the shortcomings you experienced during your visit. It’s disappointing to hear about the lack of bread service, the stuffing quality, and the unavailability of pumpkin pie, especially on a holiday. We strive to provide a great dining experience and are sorry for falling short in these areas. Your feedback about the stuffing and the missed opportunity to connect with management is noted, and we’ll address these internally to improve. We appreciate your honesty and hope to provide a better experience for you on your next visit. Thank you for sharing your thoughts!
   

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2. T

   Thomas

   Chicago

   1 review

   5.0

   1 review

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Very good, but the waitress could have done a better job
   

   Moretti's - Bedford ParkResponded today

   Thank you for your review, Thomas! We’re delighted to hear you enjoyed the food and ambiance during your visit. However, we’re sorry to learn that the service didn’t quite meet your expectations. Your feedback is valuable, and we’ll share it with our team to ensure we improve. We hope to welcome you back soon for an even better experience!
   

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3. M

   Michael

   Chicago

   23 reviews

   4.0

   23 reviews

   Dined on 22 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Moretti's is new to the southside so I wanted to try it. I was not disappointed. The pizza was good. I rarely order spaghetti and meats balls and again I was not disappointed. My wife enjoyed her fettuccine alfredo. Good portions, good food and reasonable priced. I recommend Moretti's and will return to try more dishes!
   

   Moretti's - Bedford ParkResponded today

   Thank you for the wonderful review, Michael! We’re thrilled to hear you and your wife enjoyed your meal and appreciated the generous portions and reasonable prices. It’s great to know our pizza, spaghetti with meatballs, and fettuccine Alfredo hit the mark for you. We’re excited to have you as a guest on the south side and look forward to welcoming you back soon to explore more of our menu. Thank you for recommending us!
   

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4. l

   lisa

   Chicago

   4 reviews

   vip
   3.0

   4 reviews

   Dined on 18 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Slow service on drinks (water and pop). The food came out fine.
   

   Moretti's - Bedford ParkResponded today

   Thank you for your feedback, Lisa. While we’re glad to hear the food met your expectations, we’re sorry the drink service was slower than it should have been. Your comments are important, and we’ll address this with our team to ensure a smoother experience next time. We hope to have the chance to serve you again and provide an even better visit!
   

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5. R

   Rocio

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience, food was delicious! The service was awesome and we had a lot of fun watching the Bears game.
   

   Moretti's - Bedford ParkResponded today

   Thank you, Rocio, for the fantastic review! We're so glad you enjoyed your meal and had a great time watching the Bears game with us. It’s wonderful to hear that the food, service, and overall experience made your visit memorable. We hope to see you again soon for more delicious food and fun! Go Bears! 🐻🏈
   

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6. J

   Jody

   Chicago

   16 reviews

   vip
   5.0

   16 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was very good, food was excellent, and the acoustic band was really good.
   

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7. A

   Anthony

   Chicago

   8 reviews

   vip
   5.0

   8 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 1
   4. Ambience 5

   Our serve ignored us most of the night and kept asking if everything ok but walked away as she asked
   

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8. C

   Chuck

   Chicago

   4 reviews

   vip
   5.0

   4 reviews

   Dined on 8 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food and service were both terrific! It was our first time at this new location, and it had ample parking and the interior space was very large, yet the noise level was low.”, making it a nice dining experience.
   

   Moretti's - Bedford ParkResponded today

   Thank you for the kind words, Chuck! We're thrilled to hear you had a terrific first experience at our new location. It's great to know you enjoyed the food, service, and the comfortable atmosphere. We’ll be sure to share your compliments with Vinny—he’ll be delighted to hear he made such a positive impression, especially with a challenging group. We look forward to welcoming you back soon for another enjoyable visit!
   

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9. OT

   OpenTable Diner

   Chicago

   7 reviews

   4.0

   7 reviews

   Dined on 2 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Nice to have a new local restaurant. Service was very good. It was busy at the time we went but the server will still attentive. Nice options and variety on the menu and the food came fast and was hot. We thought the food was very good but a little overpriced. Appreciated that the server comped one of the drinks when she realized she had forgotten to submit the order. What we didn't appreciate was the $4+ "service charge" that we had to ask to be removed from our bill. The explanation was that because of COVID, things have become more expensive. What??!!!! Just be forewarned about that service charge.
   

   Moretti's - Bedford ParkResponded today

   Thank you for sharing your experience with us. We’re delighted you enjoyed the attentive service, menu variety, and quality of the food during your visit. We also appreciate your understanding regarding the server’s efforts to make things right with the comped drink. However, we’re sorry to hear about your frustration with the service charge. While it’s intended to help offset increased operating costs, we understand it can feel unexpected, and we’ll take your feedback into consideration. Thank you for bringing this to our attention, and we hope to welcome you back soon!
   

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10. J

    Jody

    Chicago

    25 reviews

    5.0

    25 reviews

    Dined on 19 October 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5

    Food was perfectly made! Every dish was as explained in the menu! Waiter needed just a bit more knowledge
    

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