Dined on 22 November 2024
- Overall 1
- Food 5
- Service 2
- Ambience 5
We had a mind blowing experience at this restaurant. We sat at the bar. Started the evening with an outstanding bartender. We ordered appetizers, salads, dinner and sides. For some reason, the first two courses came too fast as we were not even finished our first course when they brought the other course. We let it go because they were salads with the second course. Then came the main course without the sides… 20 minutes later… the sides came but the main were already eaten. When we enquired how such a rookie mistake in service was made, the assistant manager came to apologize and comp our dinner…. However… once the dinner comp. We said thank your for understanding and fixing this poor dining experience! Well this gesture from them came with not allowing us to order anything else for the evening and requesting our room number. It was their mistake but our fault! According to the assistant manager, her staff needed more training, they are new members, and it’s by saying something about bad service that they get better. A sub par experience for a 5* luxury resort. The restaurant was not even busy that night. Better go to J & G steakhouse for outstanding service!
Mowry & CottonResponded on 23 November 2024Good evening, Claudia
Thank you for taking the time to let us know about your dining experience in Mowry and Cotton. Your experience of poor food and beverage service is below our standard. Providing the highest level of hospitability is our number one priority and I sincerely apologize for failing to meet your expectations. We value your feedback as we are continually striving to improve our guest services. I have shared your feedback with the rest of the leadership team to ensure necessary guidelines are in place to prevent similar opportunities from occurring in the future. Again, thank you for your time and have a wonderful rest of your stay!
