Mowry & Cotton

Review summary

1. Z

   Zach

   Seattle

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 5

   My dinner service on 11/21 was excellent in terms of the staff and food quality—both were outstanding. However, my experience was completely overshadowed by a couple of intoxicated individuals at the bar who were yelling at the wait staff about their coursed meal. Their behavior disrupted the entire atmosphere. I ultimately had to request another waiter to move me to a different area because it was ruining my evening, it tarnished an otherwise wonderful evening.
   

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2. C

   Claudia

   Montreal

   13 reviews

   1.0

   13 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 5

   We had a mind blowing experience at this restaurant. We sat at the bar. Started the evening with an outstanding bartender. We ordered appetizers, salads, dinner and sides. For some reason, the first two courses came too fast as we were not even finished our first course when they brought the other course. We let it go because they were salads with the second course. Then came the main course without the sides… 20 minutes later… the sides came but the main were already eaten. When we enquired how such a rookie mistake in service was made, the assistant manager came to apologize and comp our dinner…. However… once the dinner comp. We said thank your for understanding and fixing this poor dining experience! Well this gesture from them came with not allowing us to order anything else for the evening and requesting our room number. It was their mistake but our fault! According to the assistant manager, her staff needed more training, they are new members, and it’s by saying something about bad service that they get better. A sub par experience for a 5* luxury resort. The restaurant was not even busy that night. Better go to J & G steakhouse for outstanding service!
   

   Mowry & CottonResponded 4 days ago

   Good evening, Claudia Thank you for taking the time to let us know about your dining experience in Mowry and Cotton. Your experience of poor food and beverage service is below our standard. Providing the highest level of hospitability is our number one priority and I sincerely apologize for failing to meet your expectations. We value your feedback as we are continually striving to improve our guest services. I have shared your feedback with the rest of the leadership team to ensure necessary guidelines are in place to prevent similar opportunities from occurring in the future. Again, thank you for your time and have a wonderful rest of your stay!
   

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3. N

   Norma

   Portland

   27 reviews

   vip
   4.0

   27 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was awkward at first when we arrived, but the server did everything in her power to make it right. We booked our reservation here because it was advertised as having a view but it fell short on that. The food was very good and for that we would go back. Compliments to the chef.
   

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4. C

   Charles

   Detroit

   154 reviews

   vip
   4.0

   154 reviews

   Dined on 13 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had an excellent lunch out on the patio. We splint a Caesar Salad and shared the Chicken Sandwich.
   

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5. R

   Randy

   New York City

   3 reviews

   vip
   5.0

   3 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant from a service food and ambience point of view!
   

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6. j

   jeanne

   Phoenix

   21 reviews

   vip
   5.0

   21 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and great food!! Can’t wait to come back
   

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7. C

   Cathy

   Phoenix

   22 reviews

   vip
   5.0

   22 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brisket Benedict was delicious. Perfectly poached eggs. Mushroom flatbread very flavorful. Chocolate raspberry cake was decadent. Sat on the patio. It was a beautiful day.
   

   • 

   Mowry & CottonResponded on 27 October 2024

   Dear Cathy, What a delight for us to read your comments! We enjoy offering our guests a simple, elegant atmosphere combined with delicious food served by our devoted staff. Thank you for leaving your review and for the generous remarks about Brisket Benedict, poached eggs, mushroom flatbread, and Chocolate raspberry cake. It was our pleasure having you at Mowry & Cotton, and we hope to see you again soon. Devon Inoue Food and Beverage Manager
   

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8. M

   Maanav

   Phoenix

   34 reviews

   vip
   2.0

   34 reviews

   Dined on 19 October 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I recently revisited Mowry & Cotton after having a great experience there for brunch a few years ago. Unfortunately, this time around, it was a disappointing visit that didn’t live up to my prior expectations. The most noticeable difference was in the food quality, which seemed to have dropped significantly while the prices have surged. For three people, we ordered three drinks, three mains, and one appetizer, and the bill came out to a steep $200. For the price, we expected much more in terms of both flavor and presentation. For the appetizer, we tried the tomato flatbread, which was forgettable and lacked any real punch. As for the mains, we had the tacos, croque madame, and ahi tuna bowl. The barbacoa in the tacos was the only highlight—tender and flavorful—but the rest of the dish, like the other mains, felt bland and uninspired. The service didn’t redeem the experience either. Our server was distant and somewhat curt, making the overall atmosphere less enjoyable. While not outright rude, their standoffishness added to the sense that the restaurant has lost the charm it once had. In the end, Mowry & Cotton felt like an overpriced and underwhelming dining experience. With a bill that high, I was hoping for something memorable, but instead, it felt like a letdown. I give it a 4/10 and probably won’t be returning anytime soon.
   

   Mowry & CottonResponded on 21 October 2024

   Dear Maanav, Thank you for dining with us. We were sorry to read that you did not enjoy your visit. Our staff typically does a terrific job of responding to our guest’s needs, and we regret this was not your experience. We value your feedback as we are continually striving to improve our guest services. Moreover, our menu items, which are made with fresh and local ingredients, normally receive great reviews; therefore, it was disappointing to read that our restaurant did not exceed your expectations. We will speak with our culinary team, and we would love for you to return so we can show you the hospitality we are known for providing. Thank you again for your continued business, and we hope to redeem ourselves in the future. Devon Inoue Food and Beverage Manager
   

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9. A

   Anthony

   Phoenix

   3 reviews

   vip
   1.0

   3 reviews

   Dined on 19 October 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   We were excited to try this restaurant but overall had a bad experience because of the service. When you order an appetizer and salad I expect that to come out first as a starter, the bread than the salad. Instead the server brought everything all out at once with the main entrees rather than coursed out. I told her that because she brought it all out at the same time our ribeye steak would get cold as we ate the appetizer and salad first. She did nothing about it and said she just thought we wanted it all out at once. I can’t think of any fine dining restaurant that would serve food like this and not apologize or do something to make it right. Instead, it ruined our experience and we don’t plan on going back.
   

   Mowry & CottonResponded on 21 October 2024

   Dear Anthony, We truly apologize that your dining experience did not meet your expectations. You were right to expect great service from our team, and we are disappointed that this was not your experience. We appreciate that you took the time to write this detailed review, and your feedback will be used to stress the importance of our responsiveness to our guests. Thank you again for your comments, and we look forward to another opportunity to provide you with the exceptional dining visit you deserve.  Devon Inoue Food and Beverage Manager
   

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10. P

    Paulo

    Phoenix

    9 reviews

    vip
    5.0

    9 reviews

    Dined on 29 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had dinner there on a Saturday night and brought our 5 year old son. There was another couple there sitting next to us with a young child as well. The kids menu was good and our son liked the food. The service was great. Our waitress was on top of things. I had the halibut (fish of the day) and it was really good. The side of heirloom carrots were really tasty too. We also shared the sausage flatbread and it was pretty good. The drinks were a little pricey but we expected that at the Phoenician. The ambience is great and they really make the place look lit up and classy. We will be going back soon but for a date night next time.
    

    Mowry & CottonResponded on 1 October 2024

    Dear Paulo, We are thrilled to know you and your family had a great dining experience and that you appreciated our pleasing ambiance and outstanding service, as well as the delicious food we serve. We value your business, and all of us here at Mowry & Cotton look forward to your return soon. Devon Inoue Food and Beverage Manager
    

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