Nagomi

Review summary

1. B

   Billy

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great experience and fabulous food. I cannot wait to return
   

   NagomiResponded 5 days ago

   😇🥰 Hi Billy, Thanks for the great review - we look forward to seeing you again ! 😇🥰
   

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2. C

   Clare

   Worcestershire

   1 review

   1.0

   1 review

   Dined on 18 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was very poor and non existent, food cold and tasteless. Ran out of the drinks we wanted overall a complete waste of time and money
   

   NagomiResponded 5 days ago

   We're sorry that you had a bad experience with us in terms of service. Respectfully, we argue that our food is objectively not tasteless and the ambience could not reasonably be referred to as 1 star, even if you were let down with poor service. 🎅 Merry Christmas 🎅
   

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3. J

   Josh

   London

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I took my wife to Nagomi in Cheltenham for the 1st time for her birthday. The food is full of flavour and the portion sizes are very good. The Takoyaki is incredible! We had the Korean hot pot with a few sides and were tucking away at it for well over an hour. The staff were also incredibly friendly and helpful. Combining the quality food, great service and the amazing Japanese aesthetic, we'll definitely be going back again to try out the rest of the menu.
   

   NagomiResponded on 19 December 2024

   🥰💓Hey Josh, thanks for the amazing review - we love that you had a great time. Can't wait to see you again. p.s. Soju bombs are mandatory !! 🥰💓
   

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4. J

   Jane

   Birmingham

   3 reviews

   5.0

   3 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience great food lovely staff will definitely be returning & telling friends
   

   NagomiResponded 2 days ago

   😊🤩Hi Jane, thanks for the 5 star review - we hope to see you (and your friends !!) again 😊🤩
   

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5. M

   MARTIN

   Gloucestershire

   1 review

   3.0

   1 review

   Dined on 7 December 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   It was a pleasant experience. The only thing is that. I had rang the restaurant a week before my table was booked to let them know about my wife's birthday. They took note of it, but there was no acknowledgement of this fact on our arrival. The restaurant manager was too busy dealing with other guests. They also run out of vanilla ice cream and sushi on this Saturday evening. This is not a complain, but just a general comment. All in all the service was good and the food was nice.
   

   NagomiResponded on 19 December 2024

   Hi Martin, we're sorry you didn't have a great time with us. We hope you can give us another try - you'll see from other reviews that most customers have a good time so we'd love you to experience that !
   

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6. M

   Molly

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time at Nagomi and we loved it. We each tried several dishes including the salmon sushi, Korean chicken and okonomiyaki. There was so much choice and the setting was lovely. We will definitely be coming back!
   

   NagomiResponded on 8 December 2024

   Hey Molly, Korean chicken and okonomiyaki is a good combo !! cant wait to see you again 😍🥰
   

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7. J

   Jean

   Houston

   3 reviews

   4.0

   3 reviews

   Dined on 28 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   When first entering, be aware of the hanging "tapestry" OVER stairs. While ducking to miss "tapestry" almost missed the stairs! Other than that, our first visit and late lunch. Wait staff was very attentive and and asked specific questions which made our dining experience better. Two starters and two mains, starters were a 3 and mains a 4. Mains came out before the starters by about 3 minutes. Toilets were freezing cold but they have amazing seat warmers. Will go again, everyone deserves a second chance.
   

   NagomiResponded on 8 December 2024

   Hi Jean, Thanks for taking the time to give us a review. The fabric is a Noren Curtain that we imported from Japan - these are traditionally hung in restaurant and shop entrances all over Japan. Today we have placed 'CAUTION - STEPS' signage. Thank you for pointing out a possible safety issue. We don't serve starters and mains, although we try to get the small plates out first. This style of service is quite popular now and our customers are becoming accustomed to it. No excuse for the toilets - we have new radiators being installed next week !! We hope you can give us a try again 😁🙂
   

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8. C

   Clare

   London

   5 reviews

   2.0

   5 reviews

   Dined on 23 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   A very odd menu. Unnecessarily confusing. After ordering I was told I couldn't have what I ordered because they only offer that option for 2 people. It didn't say that on the menu nor was that explained. Had we known that we both would have ordered something different. I didn't like what I ended up ordering. Strange place. Won't be back.
   

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9. J

   Joshua

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great, service was great…. it was all great
   

   NagomiResponded on 8 December 2024

   Hey Joshua, thanks for the great review !!! We hope you can visit us again 😍🥰
   

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10. P

    Philpa

    London

    12 reviews

    2.0

    12 reviews

    Dined on 17 November 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    Not that great service. We didn’t get change back which actually annoyed me since service was included and we’d paid it. Food portions were absolutely tiny and really expensive for what we got. Didn’t really get an explanation to what to do. Salad was left on table and again didn’t know how things worked. Expected to use same tongs for different meat which is a no no. Really nice looking restaurant and great fun idea but derive is not great at all
    

    NagomiResponded on 8 December 2024

    Hi Philipa, you should certainly have recived your change back. Please contact us if you would like this to be returned. We're sorry you didnt have a good expereince.
    

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