Napa at Stonecrest

Napa at Stonecrest reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Melissa

   Charlotte3 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   We had a tight-ish timeline still had plenty of time. But our server arbitrarily decided not to put in our entrees when we ordered them. Without telling us, he waited until we were almost through our appetizer to even let us know that he did that. Unfortunately, we had to have our food packed up instead of being delivered to our table. Communication is key and he failed to tell us what he was doing. The food was great when we got to enjoy it 2.5 hours later. But the experience could have been much better. Additionally he never apologized and the manager tried to blame it on ensuring the chicken was cooked. But after ordering quickly after being seated, an hour later and we still didn’t have food at our table. So it wasn’t about cooking the food, it was about the timing the server messed up.
   

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2. G

   Gretchen VIP

   Chicago8 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Holly was amazing! We found out we were her first table at Napa, but her past experience shined through. We had no idea! The food was fabulous and the noise level was low so we could hear each other speak! Great girls night dinner!!
   

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3. J

   Josh VIP

   Charlotte3 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great, and the service top notch. Good service makes such a difference. Brandon took great care of us. Will definitely be back again.
   

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4. L

   Lucy VIP

   New York City12 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and the service was great
   

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5. L

   Larry VIP

   Charlotte19 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent meal. Appreciated dessert for lady celebrating birthday. She stated that it wss one of the best meals (Duck) she had in charlotte over 25 years.
   

   Napa at StonecrestResponded 1 day ago

   Larry, Thank you for joining us and for the great five-star review! We are honored to have been a part of your birthday celebration. We hope to have you both join us again soon! Napa Stonecrest
   

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6. P

   Paul

   Charlotte13 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   Tables are very close together to the point of being able to hear each other's conversations. Not a good scenario for a date night. Couple on our left was on their first date and met online, one divorced with kids, and couple on our right was celebrating their 16th anniversary. We learned all of this without engaging in conversation with either of them. Food was excellent but very pricey.
   

   Napa at StonecrestResponded 1 day ago

   Paul, Thank you for joining us and for taking the time to provide your feedback. We take a lot of pride in the experience that we deliver to our guests and are disappointed that your visit did not meet your expectations. I certainly hope that we will get an opportunity to have you join us again to redeem ourselves. Please feel free to contact me directly and I will be happy to set up the reservation to ensure the dining experience is what it should be. Regards, Christopher Johnson Director of Operations
   

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7. D

   David

   Charlotte6 reviews

   4.0

   Dined on 8 March 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The only negative was the hostess. Upon arrival, a party of three were checking in ahead of and there was an issue with their reservation. There were 3 hostess plus a manager helping them while we were standing right there. After a minute with no greeting, we had to speak up. We were finally seated. Then our positive. Our server was the ultimate professional. He provided very sincere greetings and welcomed us. He was polite, attentive and knowledgeable. The service level from our server could not have been better. The food was very good, cooked at the proper temperature. There was a birthdsy party in back part of the restaurant and noise from them was loud at times. Upon exiting, the same hostess group greeted a person arriving, but never said anything to us as we were leaving.
   

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8. OT

   OpenTable Diner VIP

   Charleston1 review

   5.0

   Dined on 8 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Yeti is the man! Fantastic food, drinks and service
   

   Napa at StonecrestResponded on 8 March 2025

   Thank you for joining us and for the great five-star review! We will certainly share your feedback with Yeti as well as the rest of our service and culinary teams. We hope to have you join us again soon! Napa Stonecrest
   

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9. l

   luv2eatout

   Las Vegas5 reviews

   5.0

   Dined on 7 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All excellent, from food to service! Yeti was exceptional!
   

   Napa at StonecrestResponded on 8 March 2025

   Thank you for joining us and for the great five-star review! We will certainly share your kind words with Yeti and the rest of our service and culinary teams. We look forward to having you join us again soon! Napa Stonecrest
   

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10. M

    Marilou VIP

    Charlotte41 reviews

    4.0

    Dined on 7 March 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Our waiter Yeti was great. Answered all our questions, made sure we were happy and took good care of us. Thanks Yeti !!!
    

    Napa at StonecrestResponded 1 day ago

    Hi Marilou, Thank you so much for your kind words and for taking the time to leave us a review. We're thrilled to hear that you had a great experience with our service and that our team made a positive impression on you. We always aim to provide top-notch service and it's wonderful to know we hit the mark during your visit. We appreciate your feedback and look forward to serving you again soon. Best wishes, Napa at Stonecrest Management Team
    

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