Napa on Providence

Review summary

1. K

   Kristin

   Charlotte

   7 reviews

   2.0

   7 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   While I understand it was Christmas Eve and a special menu, I’ve never experienced this level of dining disappointment at Napa. I assume they must have been over booked and under staffed.
   

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2. K

   Katie

   VIP

   Richmond

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a lovely way to spend Christmas Eve as a smaller family before we traveled out of town. The food was delicious!
   

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3. A

   Ashley

   Charlotte

   11 reviews

   1.0

   11 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 4

   I went there with my family for my mom’s bday. The restaurant itself looked nice. We were very disappointed in some of our food. I ordered Steak frites; it was very chewy. My sister in law’s steak frites was more rare; she ordered medium. We couldn’t find our waitress. We had to ask another waiter to get her. She apologized & asked if we wanted anything else. It took a long time to get our food again. I really liked the quiche. My sister in law’s salad was sadly soaked in dressing. But she didn’t want to complain again. My mom loved the same salad & it was perfectly dressed. So, there are clear inconsistencies in the kitchen. My husband ordered the Bistro Burger. He liked the fries, but the burger was soaked in sauce. The bun got so soggy & he couldn’t pick the burger up. So he sent it back & just asked for more fries. Again we couldn’t find our waitress; the same waiter got her for us. I noticed another waiter bringing a different table a burger & it looked perfect. So this further makes me think there are inconsistencies in the kitchen. The manager came by & apologized for everything & comped my husband for his burger (only charged for fries). They comped my steak; only charged for my quiche. For dessert, my parents shared bread pudding; it was amazing. My husband & I shared chocolate mousse cake; it was amazing. My mom received a cheesecake for free for her bday; it was very bland & dry. I would’ve preferred her get a few dollars off her bread pudding. Overall, I wouldn’t go here again. I was very sad because my family came here in 2021 for dinner & it was amazing. I wanted my mom to have a special bday. Thankfully my mom really loved her salmon & her salad. But the clear lack of consistencies in the kitchen with quality of food makes it not worth it to me.
   

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4. D

   Dan

   Charlotte

   3 reviews

   2.0

   3 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   I don't write reviews of restaurants, but our experience last night compelled me to provide feedback for the first time. We took my mother to a show followed by dinner at Napa - where we have been to before and had a very nice experience. Last night was not a repeat of that experience. We arrived early after the show, but was seated fairly quickly, but in the patio section of the restaurant. Since it was in the 40's, it was a little surprising that this was even an option, which it was not on Open Table's reservation. Considering the how busy the place was, I assume they opened it up to accommodate additional patrons. There were space heaters around the perimeter, but we were the first ones in the room, so they must have just started up the heaters and it was not warm enough to begin with and never warmed up adequately enough. As someone who expected a table/booth inside as the reservation stated, sitting in the patio area was not ideal and after two hours became very uncountable. The outdoor metal tables were cold, and our red win actually became chilled. As for the food, the appetizer and salad were good. As for the entrees, it was over 30 minutes for the waitress to address the delay in getting them and said the manager will come out to talk with us. He did and apologized several times saying it was not how things are done at Napa. He offered a free refill of our wine. Also gave my mother his card to come back on him. Unfortunately it took another 15 minutes to get the entrees. We were ready to walk, but the food finally did come. Fortunately it was very good. The manager came out again and comped the entrees, but not the entire meal. We were fine with that, but the "free" refill of wine he first offered was actually charged on the bill. Must not have told the bar. Everyone else seated in the patio after us was served. Overall, good food, cold environment, terrible overall customer service, nice attempt at fixing the issue, but short of the goal.
   

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5. C

   Chris

   VIP

   Charlotte

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   We waited over an hour before our food came out. It was hot and very good. I think they forgot our order. Other tables came in after us were served before us
   

   Napa on ProvidenceResponded 4 days ago

   Hello Chris, We're truly sorry to hear about your recent experience at Napa on Providence. We understand how frustrating it can be to wait for your order, especially when you're looking forward to your meal. We assure you that this is not the standard we aim for. We appreciate your patience and understanding, and we're glad to hear that you enjoyed your food despite the unfortunate incident. We hope to have the opportunity to serve you again and provide you with a better dining experience. Best regards, The Management Team
   

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6. S

   Susan

   VIP

   Charlotte

   77 reviews

   5.0

   77 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Restaurant has an excellent menu with many choices of wine. Food was well prepared and our server made excellent recommendations on what to try. Service was well done and we thoroughly enjoyed our meal!
   

   Napa on ProvidenceResponded 4 days ago

   Hi Susan, Thank you for your kind words and for leaving such a fantastic review! We're thrilled to hear that you enjoyed our menu and the service provided. It's always our goal to provide excellent recommendations and we're glad to know we hit the mark for you. We appreciate your feedback and look forward to welcoming you back to Napa on Providence soon! Best, The Management Team
   

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7. J

   John

   VIP

   Charlotte

   16 reviews

   5.0

   16 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A treat as always. We sat on the heated patio which was fun.
   

   Napa on ProvidenceResponded 4 days ago

   Thanks for visiting us, John! We're thrilled to hear that you had a fun time on our patio at Napa on Providence. It's always our pleasure to provide you with a memorable dining experience. We're glad you enjoyed our food and service. We appreciate your kind words and look forward to welcoming you back soon! Best, The Management Team
   

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8. G

   Gary

   VIP

   Charlotte

   24 reviews

   5.0

   24 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had lunch at Napa Providence with a friend, and it was such a nice vibe. We sat out on the heated patio—such a great idea, especially when it’s chilly out. It felt super cozy, and we didn’t want to leave. Our server, Nick, was awesome. He was really on top of things, super helpful, and didn’t make us feel rushed at all—even though we ended up hanging out for a couple of hours just chatting. The food? So good. We both had the Napa salad, which is always light and fresh, and I couldn’t skip the French onion soup. It’s seriously become one of my go-tos. Perfect little bite when you’re not starving but want something warm and comforting.
   

   Napa on ProvidenceResponded 7 days ago

   Hey Gary, We're thrilled to hear that you had a great lunch experience at Napa on Providence! It's wonderful to know that our patio seating and our attentive service made your visit comfortable and enjoyable. We're glad you enjoyed our Napa salad and French onion soup. Your kind words mean a lot to us and we can't wait to welcome you back soon. Best, The Management Team
   

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9. G

   Gabino

   Las Vegas

   4 reviews

   5.0

   4 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were in a bit of a hurry as I had to catch a late night flight, so we accepted a table top at the bar instead of waiting for the dining room and our assigned reservation time. The staff was super accommodating. Our waitress was very prompt and attentive without being overbearing. Had the meatball appetizer, which was excellent. We both decided on the short rib and added a side order of the braised brussel sprouts. Everything was delicious. It was a great meal to end my visit to my niece in Charlotte.
   

   Napa on ProvidenceResponded 7 days ago

   Hey Gabino, Thank you for choosing Napa on Providence and for taking the time to leave us this wonderful review! We're thrilled to hear that you enjoyed your meal and that our meatball appetizer and short rib dish stood out. It's always a pleasure to accommodate our guests in a timely manner and we're glad we could do that for you. We're also glad to know that our service met your expectations. We hope to see you again soon! Best, The Management Team
   

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10. M

    Meg

    VIP

    Charlotte

    18 reviews

    2.0

    18 reviews

    Dined on 16 December 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2

    Lunch service typically is quick at restaurants. We arrived at 1230 for our reservation, ordered by 1245, and received our simple salads at 130 with zero explanation on why it took so long.
    

    Napa on ProvidenceResponded on 17 December 2024

    Thanks for visiting us, MMMv. We're sorry to hear that your recent experience at Napa on Providence didn't meet your expectations. We understand that waiting for your meal can be frustrating, and we apologize for the lapse in service you experienced. We value your feedback and will definitely use it to improve our service. We hope to have the opportunity to serve you better in the future. Being said would you be open to a conversation about your experience? I'd love to get some more insight to your experience. Yuri Oliveira General Manager
    

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