Novelli at City Quays

Review summary

1. h

   hannah

   N. Ireland

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I took my boyfriend here for his Birthday, i was a bit sceptical as it was under a hotel/connected. HOWEVER, it was the most amazing restaurant we have been too, the staff were outstanding and very quick with service. We Pre- Booked but ran a little late and they treated us no differently. The food was just delicious and amazing, we did the 2 course meal and we enjoyed every single moment of the food and staff. The environment was amazing. We didn't catch the names of the staff who helped us, the main manager himself was a star and also the young girl who served our drinks etc, blonde girl. Smile on her face every second of the night when serving. Worth the trip to the resturant and worth keeping the service charge on!
   

   Is this helpful?

   Report
2. D

   Donna

   N. Ireland

   1 review

   3.0

   1 review

   Dined on 16 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Not enough staff working, no fault of the staff but of the venue in not booking enough staff to cope with the numbers of customers. Lots queueing and we had to ask about our main course which had been sitting out. No water offered to the table or brought. All the staff perfectly nice but hotel not scheduling enough staff and leaving those there at the deep end
   

   Is this helpful?

   Report
3. C

   Camillus

   N. Ireland

   6 reviews

   5.0

   6 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A delicious meal with great service. No waiting about and food served in perfect timing.
   

   Is this helpful?

   Report
4. D

   DARREN

   London

   2 reviews

   5.0

   2 reviews

   Dined on 13 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Booked for group of ten for a birthday meal as the menu had a wide range of options that guaranteed some of our more fussy eaters would have something to pick from. Was a bit concerned with some of the reviews I read but really glad we stayed with this choice. Booked for 5pm and the restaurant was very quiet, were there for over 2 hours and despite it being full by the time we left, noise levels didn't seem to go up. The food was outstanding, service fantastic. Our granddaughter usually only takes a few mouthfulls of food when we go to other restaurants but cleared her plate in all three courses, cant get a better review than that! All in all a great experience; hadn't considered this as a possible venue before this booking but will definitely be back.
   

   Is this helpful?

   Report
5. R

   Ramona

   N. Ireland

   2 reviews

   5.0

   2 reviews

   Dined on 12 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We will definitely be back, the food was delicious & the staff were very helpful.The food was great value.
   

   Is this helpful?

   Report
6. C

   Cathy

   N. Ireland

   2 reviews

   2.0

   2 reviews

   Dined on 12 October 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food was good, but nothing outstanding. My friends were looking forward to the chocolate souffle but were rather disappointed when both appeared to be chocolate mousse! A second drink was ordered which never arrived, we couldn't wait any longer so cancelled it and asked for the bill. It was also Belfast Restaurant Week with special menus on, but when shown to our seats, they failed to give us these menus, probably because they were better offers- I had to ask to ask for these.
   

   Is this helpful?

   Report
7. G

   Glenn

   Dublin

   2 reviews

   5.0

   2 reviews

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere the ‘couples offer with free bottle of wine is fantastic value. We had an amazing waitress called Hannah who was really attentive. Relaxed atmosphere great service and no feeling of being rushed. Close parking at front of Harbour Commissioners and short walk over to hotel. What is not to like ! Perfect night out at a reasonable price £30pp.
   

   Is this helpful?

   Report
8. M

   Megan

   N. Ireland

   1 review

   5.0

   1 review

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We throughly enjoyed our time at novellis tonight it was absolutely amazing and wait staff were really friendly and helpful. We will definitely be back and will recommend.
   

   Is this helpful?

   Report
9. J

   JOHN GORDON

   N. Ireland

   1 review

   1.0

   1 review

   Dined on 28 September 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food was disappointing, not the quality I would expect service was slow and poor.had to complain about different aspects of the meal. We Will not go back.
   

   Is this helpful?

   Report
10. A

    Anne

    N. Ireland

    1 review

    2.0

    1 review

    Dined on 28 September 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 3

    Unfortunately not what we expected at all. We ordered cocktails and the waitress came back to say they hadn’t got the ingredients and couldn’t do them, we picked other ones and were told it would be 15 minutes before we could get them. When ordering food we were told they had ran out of hassleback potatoes (but they seemed to be able to serve baby boiled). Food was ok when it arrived. A waitress did have an accident and smashed a glass beer bottle on the floor beside us. Then when we got the bill we found we had been overcharged by £35. The food was already overpriced for what it was so that was quite astonishing. Overall a disappointing experience. Others around us had equally bad, table beside us sent food back etc . First and last time here. Unfortunately there is too much competition to be sub standard.
    

    Is this helpful?

    Report