Novo Cafe - Westlake Village

Review summary

1. L

   Lior

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service on a busy night. Appetizers and entrees were fantastic, however the desserts cream puff and lemon “cake” left a lot to be desired.
   

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2. S

   Steven

   Dallas

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Valentines day fixed price, 8pm reservation. Had to wait 15 minutes to be seated (not unreasonable by itself) Various Waitstaff took orders 4 times. Fresh bread delivered relatively fast, but without butter. Took 45 minutes to receive bottle of wine after ordering it. Part of the reasking of order was by time food was received they had come back to say our original selections were no longer available for one of the starters and both entrée. Dessert tray selection was similarly limited to two things, neither of which we did we want. Waitstaff seemed professional, polite, etc., but was overwhelmed. They did cut price in recognition of issues. Seems like it could be a decent place, when not busy.
   

   Novo Cafe - Westlake VillageResponded 1 day ago

   Hi Steven, As I’ve mentioned to others, we experienced an unfortunate combination of events that led to some tables receiving subpar service. One of our best servers called out sick unexpectedly, and with a surge in last-minute reservations, things became overwhelming for us. We sincerely apologize for the experience, and I would love to make it right if you choose to visit us again. Please know that I’ll personally take care of you during your next visit. Again, I apologize for the inconvenience and truly hope to have the opportunity to serve you better. Best regards, Massimo"
   

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3. C

   Chuck

   Pittsburgh

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Truly our favorite! Always great food and great choices.
   

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4. T

   Tim

   Los Angeles

   7 reviews

   2.0

   7 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   Fixed menu for Valentines Day. Food was superb. Service was nonexistent. In over two hours we saw our waitress once to take a drink order and once to take our food order… the food was delivered by bus boy, we then sat for over an hour waiting to get a second glass of wine and never got it. We left without eating dessert and saw 10 other tables all upset because of a total lack of service. Novo is a good spot but this was a horrific experience.
   

   Novo Cafe - Westlake VillageResponded 1 day ago

   Dear Tim, We truly apologize for the poor service you received. We were aware of the situation and worked hard to resolve the issue as quickly as possible. Unfortunately, one of our key servers fell ill unexpectedly on the same day, and combined with a higher volume of reservations during peak hours, it led to the lapse in service. We understand how disappointing this must have been, and we'd love to make things right for you. Please feel free to contact me privately so I can personally ensure a better experience if you choose to visit us again. Once again, we sincerely apologize for the inconvenience and appreciate your understanding. Massimo
   

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5. M

   Maria

   Los Angeles

   5 reviews

   4.0

   5 reviews

   Dined on 26 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   A fun place if you are in a group on the nights they have live music.
   

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6. N

   Neelam

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 7 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and loved the ambience and the service.
   

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7. B

   Beth

   VIP

   Los Angeles

   43 reviews

   5.0

   43 reviews

   Dined on 28 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a great night!!! Fabulous food with fabulous service with Alex.
   

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8. L

   Lisa

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love this place!!! I’ve been to this restaurant several times and everything I eat there is so delicious. The staff is amazing and so friendly. But the manager is what makes this place the best. He walks around and talks to everybody and really likes to hear what everyone has to say and makes great conversation. He makes everybody feel welcome and it makes you want to keep coming back.
   

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9. G

   Gaal

   Pittsburgh

   6 reviews

   3.0

   6 reviews

   Dined on 21 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Menu looked good and drew us to dine at Novo. After a few mins we realized that we were in a version of olive garden... More surprising friday night more than 70 percent of restaurant was empty
   

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10. B

    Bond007

    VIP

    Los Angeles

    218 reviews

    3.0

    218 reviews

    Dined on 15 December 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 2

    Have dined here numerous times. This time was after a long time and unfortunately the quality has gone down. Ambience and food have gotten worse. Service was decent.
    

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