NÜ Tulum

Review summary

1. D

   Diego

   Cancun

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Muy buen restaurante, tranquilo y diferente. Excelente atención y comida
   

   NÜ TulumResponded 1 day ago

   Dear Diego, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at NÜ Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at NÜ in the future, where we aim to provide you with an exceptional dinner and create truly memorable experiences.
   

   Is this helpful?

   Report
2. L

   Leticia

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome food, good price, very romantic.. I love it!
   

   NÜ TulumResponded on 29 November 2024

   Dear Leticia, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at NÜ Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at NÜ in the future, where we aim to provide you with an exceptional dinner and create truly memorable experiences.
   

   Is this helpful?

   Report
3. H

   Hugo

   London

   1 review

   5.0

   1 review

   Dined on 25 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place, Great food, Great service. 100% worth.
   

   NÜ TulumResponded on 27 November 2024

   Dear Hugo, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at NÜ Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at NÜ Tulum in the future, where we aim to provide you with an exceptional dinner and create truly memorable experiences.
   

   Is this helpful?

   Report
4. S

   Siobhan

   VIP

   Washington DC

   3 reviews

   2.0

   3 reviews

   Dined on 11 November 2024

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 4

   Lovely space but the food was just so-so and overpriced. Service was very fast and friendly. Even the cocktails were unimpressive. If you’re staying in the area and have a lot of money to burn, it’s fine, but not worth driving to (although they did have valet in case you are coming by car).
   

   NÜ TulumResponded on 13 November 2024

   Dear Siobhan, Thank you very much for your feedback. We’re glad you enjoyed our ambiance and the warmth of our service, and we’re sorry to hear that your culinary experience fell short of expectations. At NÜ, we’re dedicated to using the finest quality ingredients to provide a fresh and memorable dining experience, and your comments are invaluable in helping us to continue enhancing what we offer. We’d love the opportunity to welcome you back and create a new experience that leaves a lasting impression. Please don’t hesitate to reach out if you decide to visit us again—we’d be happy to make any special arrangements to ensure an exceptional meal. Warm regards, The NÜ Team
   

   Is this helpful?

   Report
5. C

   Codi

   VIP

   Philadelphia

   4 reviews

   5.0

   4 reviews

   Dined on 5 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went with a group of 6 for a birthday dinner! It was fantastic. We had the mezcal/passionfruit cocktail which was awesome (and some wine). Service was great-he helped guide us to ordering the perfect amount of food, and not over doing it. For 6 people we had 4 apps and 5 entrees, and that was exactly right. He gave honest and enthusiastic service and answered all of our questions. The hamachi crudo, kampachi ceviche, short rib with tortilla entree, and rib eye were standouts, but everything was delicious and beautifully presented! Thank you so much! Updated to add- this was our first meal for our 5 day trip, and it was by FAR the best meal and service of the vacation!! Can’t wait to come back.
   

   NÜ TulumResponded on 12 November 2024

   Dear Codi, thank you very much for taking the time to provide us with your feedback following your last stay at NÜ Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   Richmond

   1 review

   5.0

   1 review

   Dined on 24 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved our dinner at NÜ, the food was delicious & the staff was very fun & friendly to make sure we had a great time! Highly recommend!
   

   NÜ TulumResponded on 26 June 2024

   Dear guest, thank you very much for taking the time to provide us with your feedback following your last stay at NÜ Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   VIP

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on 24 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious dinner & outstanding service! Definitely recommend-
   

   NÜ TulumResponded on 26 June 2024

   Dear guest, thank you very much for taking the time to provide us with your feedback following your last stay at NÜ Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   VIP

   Los Angeles

   4 reviews

   2.0

   4 reviews

   Dined on 22 June 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   It was not what the Michelin guide says. gambas under cooked. carrot under cooked, mushrooms were soggy, maybe had an off night. We were disappointed.
   

   NÜ TulumResponded on 27 June 2024

   Dear Guest, Thank you for your feedback about your recent experience at NÜ. We regret that it did not meet your expectations. Our menu is curated with locally sourced and fresh ingredients of the highest quality. It is disheartening to hear that some elements of your meal did not meet our usual standards. Your feedback has been noted and will be addressed with our culinary team to prevent such situations in the future. We assure you that we hold ourselves to the highest standards and strive to provide a memorable culinary journey. We apologize for falling short during your visit. We would love the opportunity to welcome you back to NÜ. Sincerely, NÜ Team
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   San Francisco

   1 review

   2.0

   1 review

   Dined on 21 June 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Nice ambiance but they are touting sustainability with a menu that is riddled with Meat, Seafood and Dairy. And when you ask them to remove the dairy elements that is not possible!
   

   NÜ TulumResponded on 4 October 2024

   Dear, Thank you for your feedback and for appreciating the ambiance at NÜ Tulum. We regret that your experience with our menu did not align with your expectations regarding sustainability and dietary flexibility. While we strive to source high-quality ingredients, including seafood and meat, we also understand the importance of accommodating dietary preferences. We apologize if the removal of dairy elements was not possible during your visit and will review this with our team to ensure more flexibility in the future. We appreciate your insights and hope to welcome you again soon. Warm regards, NÜ Tulum Team
   

   Is this helpful?

   Report
10. r

    richard

    New York City

    51 reviews

    4.0

    51 reviews

    Dined on 16 June 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4

    Lovely restaurant on the hotel strip. More “novelle” than ethnic Yucatan. Beautiful presentation but food not unusual.
    

    NÜ TulumResponded on 17 June 2024

    Dear Richard, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!
    

    Is this helpful?

    Report